Forum Replies Created

Viewing 13 posts - 1 through 13 (of 13 total)
  • Avatar: Neeraj Nandan
    N Nandan
    Participant
    August 3, 2023 at 20:44

    This is not a bug. I need a simple guide on how to remove or add something. Sorry, I may not have been clear. Let me explain once again:

    The main point is very simple: Please guide me how to “remove the search-bar that appears in the current default 404 page” of xStore theme.

    Reason: The Search-result-page that appears through the 404-page’s search bar is very bad & different from the regular search result page.

    –(Optional)–
    Alternatively, you can guide me to do the below if the above is not possible.
    if you can’t help me remove the search bar from the 404-page, then guide me on how to make the “search-result-page” that comes after searching using the search bar present in 404-page to be same as the search-result page everywhere else. Please refer to the private message video screenshot for reference.

    Please contact administrator
    for this information.
    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 29, 2023 at 10:52

    Hi,
    The temporary fix worked! This issue is now resolved! Thank you 🙂
    I understand that sometimes, you will not be able to resolve unusual bugs from your end immediately but an alternative or quick fix is all that’s required. I appreciate your support. It is now fixed.

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 28, 2023 at 10:29

    This is highly disappointing. Do you mean to say that your entire coding team is not capable of solving a bug that is occurring and cannot give a timeline for when you will fix it?
    A bug or a glitch that occurs for the frontend user in which when both Zoom & Lightbox is switched off (a feature given by you!), the image will still open in a new tab!

    This is very disappointing. You made us wait for 1 week and then you say that there is no solution for a glitch in your core feature?

    I had disabled all plugins & I have double-checked that this bug is due to your core theme files.
    CAN YOU PLEASE ASSIGN A SENIOR MEMBER OR THE THEME AUTHOR ITSELF AND SPEND A DECENT 30 MINUTES SOLVING THE BUG THAT OCCURS IN YOUR CORE THEME SETTINGS!?!
    AT THE LEAST PLEASE GIVE AN ALTERNATIVE THAN LEAVING YOUR CUSTOMER HIGH AND DRY!

    I TOOK YOUR ANNUAL SUPPORT PLAN RATHER THAN 6 MONTHS JUST TO MAKE SURE THAT IF THERE ARE ANY CORE THEME ISSUES, IT CAN BE RESOLVED USING YOUR THEME AUTHOR’S SUPPORT… OR ATLEAST PROVIDE A QUICK FIX UNTIL THE TEAM WORKS ON IT… PLEASE KINDLY LOOK INTO THIS MATTER AND HELP RESOLVE THIS GLITCH… I guess my expectation is very simple and straightforward.
    All required permissions have been granted for your reference with a backup & all credentials have been provided earlier itself.

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 27, 2023 at 06:32

    Thank you. I’m looking forward to your team removing this bug/issue. Hope you are

    Also, please note that I have turned on the lightbox as of now to avoid this bug/issue.

    Please ensure that in both cases the bug/issue doesn’t occur. In both cases, the lightbox is switched OFF ie.,
    a) when the zoom is ON (+ lightbox is OFF)
    b) when the zoom is OFF (+ lightbox is OFF)

    The bug is as explained above & I have re-uploaded the video again here (in case wetransfer link doesn’t work).

    Please contact administrator
    for this information.
    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 21, 2023 at 13:35

    Thank you. This should work.

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 20, 2023 at 15:43

    Okay, I got it. Thank you.
    Would this work:
    I will rename the folder name & update style.css respectively.
    But whenever there is an update, I will revert the name to its original name and later once it’s updated, I will rename it back. Will this work?
    (I understand it’s not advisable, but just wanted to be sure whether it will work if I do it this way.)

    Please contact administrator
    for this information.
    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 16, 2023 at 13:27

    This is very clear and well-explained. Thank you for the clarity. I understand the author’s limitation on the support levels. I really appreciate your detailing and answering each of my specific points. I will definitely look forward to extending your team’s support for the upcoming year as well. Good luck!

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 16, 2023 at 08:54

    I have disabled inspect element option.
    I can enable it if you can actually help me give the code with which the product video will be auto-played and unmuted at the same time.
    Please confirm and I will enable inspect element & developer tools in the front end for a short period until you need it.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 15, 2023 at 17:33

    Alright. I do not want to do something that is deemed as a “bad coding” technique. I respect it when the theme author’s team tells that.

    But alternatively, can you please help me get below mentioned at least as an alternative?

    Expected result:
    Can you help me make the product video autoplay & play audio (without being muted) together at the same time?

    Problem: (In any single product page frontend) If a product video is added as auto-play, then the audio is muted by default and it has to be manually unmuted.

    Details(why its important):
    Currently whenever a visitor visits a single product page and the product video is in autoplay mode, then the visitor has to again click to unmute (and most of the time my visitors end up watching the product video content without audio & this gives a bad feel/experience of the product catalog).

    Please help me make the product video in frontend for visitors be unmuted & autoplayed at the same time.

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 14, 2023 at 16:04

    Thank you now the 3 dots are removed.
    Also, the wishlist alternative that you provided is good enough for me & I really appreciate that you are providing an alternative.

    1 last problem:
    I’m unable to place the video on any single product page just after the first primary product image. Can you help me make the product video added in a single product page to appear in the frontend for customers/visitors as a second item in the product gallery? (the first being the primary product image).

    Details: If I select the product video to appear first (via theme builder/editor), then my customers in the frontend will see a blank video player as soon as the single product page loads in the frontend. So to avoid it, I want the primary image on the single product page to appear first when the customer visits any single product page, but instead of the second image appearing next, can you please make the product video to appear second in the product gallery?
    **Right now there are only 2 options… either the product video can only appear first or last in the product gallery (for customers/public in the frontend). Can you please make it appear second in the product gallery?

    If this 1 thing is done, I can start uploading real products & go live!
    Thank you!

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    June 13, 2023 at 16:37

    Hi, Thank you. Most of my problems are solved now. But here are a few challenges:
    1) When I added the below custom CSS (as suggested by you) and switched on “Icon Only”… It appeared clean & neat on desktop mode but it was not visible on top of the product image in Mobile or tablet mode. Could you please help me make it appear on Mobile & Tablet mode as well? (similar to desktop mode as seen in this screenshot: https://prnt.sc/ySkVqhBgzdZA)?
    .et_product-block .single-wishlist {
    position: absolute;
    right: 210px;
    top: 11px;
    }
    [As of now, I have removed it as its not appearing in mobile & tablet mode].

    2) In the frontend of the single product page, the “download” option in videos is now hidden… Thank you!
    But… “Playback speed” & “Picture-in-picture” is still visible. Can you please help me hide everything on the 3 dots at the right bottom corner (including the 3 dots at the right)?
    [Please keep the play, volume & full-screen option the same as it is. Just the 3 dots & everything inside those 3 dots at the right bottom corner of the video player should be removed].

    Thank you.

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    May 20, 2023 at 12:41

    Would it be helpful if we provide you with information about fields keys in the database that are used to upload videos in the product?

    Yes, that would be great! Please provide this information. Thank you!

    —–
    [Answering your question about basic feature: I meant if I could simply upload videos along with photos into the product gallery in individual product page, then all my issue would have been solved. Your theme would have been perfect for those who want to bulk upload products which is not possible now and you don’t have any alternative for that either.]

    (Anyway, all I want is trying to make sure that somehow I should be able to bulk upload hundreds of products with all its images & videos (which is currently not possible because you have made uploading restricted to only 1 video in individual product page as a separate action than keeping it inside product gallery)

    Avatar: Neeraj Nandan
    N Nandan
    Participant
    May 20, 2023 at 08:25

    Alright I have raised a feature request.

    But can you suggest using which plugin/s can I get this basic feature in your theme as of now?
    I just want to add multiple videos to product gallery along with product images in individual product page.

    Please suggest some alternative as this is a very basic feature which is eliminated during building xStore themes.

    Please contact administrator
    for this information.
  • Viewing 13 results - 1 through 13 (of 13 total)
Viewing 13 posts - 1 through 13 (of 13 total)
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