Thanks for telling me how to disable 8theme brands.
Now can you advise me how to replay the “brands we trust” area of the website with woocmerce brands
Terpsauce
Participant
February 20, 2025 at 12:37
Single product page is now also missing. Cannot view products.
Terpsauce
Participant
February 20, 2025 at 12:32
Desktop screenshot
Files is visible for topic creator and support staff only.
Terpsauce
Participant
February 20, 2025 at 12:31
And I can’t continue working until it’s reverted.
Terpsauce
Participant
February 20, 2025 at 12:31
Yeah I just refreshed after cache. The whole website has been altered now and is a complete mess. Please undo everything you have just done. And we can start again while I am monitoring the changes . Because the whole website is a mess now after these changes
Terpsauce
Participant
February 20, 2025 at 12:28
I’ve attached the mess I’ve been left with. Looks nothing like the demo now. Please undo all the changes and we can fix this step by step while ensuring that it’s The only part modified, not the rest of the site
Files is visible for topic creator and support staff only.
Terpsauce
Participant
February 20, 2025 at 12:26
Hello, appreciate the effort. I have received the the changes on desktop and can see that the area I have mentioned is looking good . However whatever tech age to have made has completely messed up the whole page n mobile, including changing font styles etc.
Please undo all changes and start again. You need to appreciate that I am the only person making changes to this site, and it is being build from scratch and I check everything before I finalise a page. The issues which I have have just highlighted are not a result of any changes that have been made by myself and these issues have only appeared after you have made changes . Please revert it ,
Terpsauce
Participant
February 20, 2025 at 12:24
.
Terpsauce
Participant
February 20, 2025 at 10:10
Hello
Memory limit is already set to allow ore than 512.
Execution Time and Max Input Vars cannot be changed.
Php Version is Above 8.2 Already.
I appreciate the advice however the server settings are not the issue here, because I have already paid $50 in the past to have this theme tested by your team on my server. and it displayed fine with no issues.
Here is the demo site I paid for 8theme to test In the past, and it displays correctly, same server.
I will provide you with the login details do you can amend this issue.
With regards to demo, this theme was installed on a fresh installation and was the first/only theme, no conflicts.
Please note, this is the only section on the theme that isn’t displaying correctly. I just need the banners to be laid out how the theme implied.
Thanks
Please contact administrator for this information.
Terpsauce
Participant
April 12, 2024 at 22:59
Its ok, I tweaked it a little and its fixed.
Thanks
Terpsauce
Participant
April 12, 2024 at 22:50
Hello, unfortunately your code doesnt fix the problem. It appears correct in the builder but not on the live site.
The image is over the circle and exceeds it.
Files is visible for topic creator and support staff only.
Terpsauce
Participant
April 12, 2024 at 20:22
No problem, I have a requested a refund.
The issues were almost resolved, If you are able to assist me further, then am happy to keep the theme but if if you are not able to assist me with the glitches that come with this theme then I will need to find an alternative.
Thanks
Terpsauce
Participant
April 12, 2024 at 20:11
Perhaps your colleague has logged in and caused an IP issue because I dint see the issue ion my end..
I can create a new staging site and try again because there must be any issue with the link open your end, maybe cache related.
Terpsauce
Participant
April 12, 2024 at 20:10
Hello, I believe this must be an issue on your end as I am able to login in fine.
I believe there is many of you making changes, if one of you makes an error perhaps the rest of you can’t login?
I just tried again and the credentials are working fine.
Thanks.
Terpsauce
Participant
April 12, 2024 at 20:05
The password or staging has not been changed.
The website is not under construction.
To login you must first READ, then FOLLOW the instructions I have given you around 5-6time now.
Terpsauce
Participant
April 12, 2024 at 20:03
Hello, there is no admin account issue, Not sure where you got that screenshot from because you provide no information with it.
Terpsauce
Participant
April 12, 2024 at 11:30
Unfortunately I had to update the staging url recently because Rose Tyler had issues accessing the default 404 page lol.
The credentials always remain the same. only thing that changes is staging number i.e staging8 or staging14 etc.
CREDENTIALS / INSTRUCTIONS DONT CHANGE. JUST LINK.
thanks
Terpsauce
Participant
April 12, 2024 at 11:26
Hi Luca,
I haven’t changed anything,
you just aren’t following simple instructions.
what does the error message say?
It says ” You are using an admin account, login with the custom link”
Where does it say that I changed the password.
Its difficult to login because you dont read simple instructions from the start.
2: get the password correct FIRST time, or you will be redirected AWAY from the custom link.
USER: 8THEME
PASS:
Read it properly and you wont have issues. Thanks
Terpsauce
Participant
April 12, 2024 at 11:22
DM
Please contact administrator for this information.
Terpsauce
Participant
April 12, 2024 at 11:21
Hello Luca,
Thank you.
You code fixed the layout of the menu.
But it doesnt not appear to have made any difference to:
2: There overlay issue on the green,blue,ornage section area on the Home Screen. When you view on landscape mobile or tablet it appears, also on minimised desktop window.
Please see screenshots
1 is landscape iPad, one is portrait.
Please note how the bottom area of the blue, orange and green sections are not covered by their overlay at cerain resolutions on desktop also.
Files is visible for topic creator and support staff only.
Terpsauce
Participant
April 12, 2024 at 11:03
Staging8.
Please contact administrator for this information.
Terpsauce
Participant
April 12, 2024 at 11:02
Staging8.
Please contact administrator for this information.
Terpsauce
Participant
April 12, 2024 at 11:02
Staging8.
Please contact administrator for this information.
Terpsauce
Participant
April 12, 2024 at 10:48
“…. Do you need guidance Rose?” – yes, please record a video, of how you do this on the staging site without PRO Elements plugin activated.
You’ll need to ask your colleague as he was the one that was experienced enough to do it. I DONT touch the staging site…. creating an updated one now.
Terpsauce
Participant
April 12, 2024 at 10:38
If you expect me to believe that its possible to code and operate a theme like Xstore but NOT provide a small snippet of code to change the layout of a pop up I am sorry but its not to be believed. 100% fixable.
Terpsauce
Participant
April 12, 2024 at 10:36
I do not see this issue any on any demo theme. I believe you just dont understand the problem due to the language barrier. Please dont give up.
Terpsauce
Participant
April 12, 2024 at 10:35
No, sorry that’s not an acceptable answer you have already shown me that it is customisable, I just need you to understand my problem correctly and solve it correctly. The issue is fixable with the code you have and I need a resolution for it or I can no longer use the theme as I will need to buy this feature elsewhere.
Thanks
Terpsauce
Participant
April 12, 2024 at 10:29
Hi Rose,
Ive absolutely no idea what you are talking about you are only complicating the situation by providing input.
I dont need a memebr of your support team to address anything, no inconvenience has been caused by them, they were modifying a STAGING site… you seem to be struggling to realise this.
Im gonna create a new topic for this because you’ve just confused me and now have no idea where I left of with your colleague, please don’t reply to the new topic.
Thanks Rose.
Terpsauce
Participant
April 12, 2024 at 10:25
Hi Jack, I would need to allow you to log into my live sites wp-admin so you can test the problem.
Let me know when you are available to do this. I will get backed up and give you access to determine the problem.
Terpsauce
Participant
April 12, 2024 at 10:22
Soon I’ll be erasing the staging site and creating a new one from the live one again, so many edits have made the staging look messy. Will DM
