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Viewing 28 posts - 31 through 58 (of 58 total)
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  • Avatar: mozmocreative
    mozmocreative
    Participant

    If you’re going to design a theme with a third party plugin, you have to take some accountability when said plugin doesn’t work correctly. YOU chose to build Ultimate Addons in your theme, you are their customer, I have nothing to do with them, I have not purchased their product, I’m not even ENTITLED to support from them, my place for support is right here in this support forum for the Royal Theme that you are the author of. I cannot stress that enough.

    I understand there are a lot of requests and it takes time – and I usually give you a week to reply, and that’s still not enough time, you don’t reply – not good enough. The problem I’m having.. is not with an old version, it’s with the latest version of Chrome.

    #30184 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi, can I remind you I’m still having this issue too… it hasn’t actually been fixed, and it’s preventing the site from being launched!!!

    Obviously it’s temperamental like my parallax backgrounds issue, so if you go to the site now there’s a good chance my tabs will show up, but half the time they don’t..

    You seem to be selective with who you respond to and help here. My last post above didn’t even get a response, you just helped the others..

    #30183 Copied In reply to: Tab and map elements sometimes refuses to load
    Avatar: mozmocreative
    mozmocreative
    Participant

    After over a month of not resolving this issue, and poor communication from support, I’ve decided to scrap the Royal Theme and use a different theme, as this issue is too big to look past, and the client needs the site to go live as it’s gone on for too long.

    Very disappointed this couldn’t be resolved, this has been my only bad experience using many Themeforest themes.

    #29956 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi,
    I’ve updated, cleared cache, and this issue persists. I need you to understand that when the tabs don’t load ANY of the content.. anyone browsing the website can’t see:

    Gym address and contact details, google map, pricing options and how to join, photo gallery, open hours, and a contact form. ALL OF THIS!

    ALL OF THIS is in the tabs, and half the time the tabs aren’t loading.. It’s REALLY important I fix this. Everything on this website is ready, we are READY to launch, but we can’t launch it until I have this issue fixed!!

    Look at my screenshot. None of this content is loading! But it’s only some of the time, the other times it loads fine! The exact same thing is happening with Google Maps elements
    http://i.imgur.com/CLnQT4m.png

    Please, contact administrator
    for this information.
    #29169 Copied In reply to: Tab and map elements sometimes refuses to load
    Avatar: mozmocreative
    mozmocreative
    Participant

    I’ve just updated, cleared cache, and the issue is still there. Please do something about it… how can I fix this? Background images have been in HTML forever, so why is this so difficult to have problem-free?

    http://i.imgur.com/jjAdEXe.jpg

    #28948 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi, sorry I never got a reply on this? I need to know if you altered a file so that updating the theme wont break it? Please let me know… THANKYOU

    #28947 Copied In reply to: Tabs behaving strangely on mobile devices
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi,

    Sorry, I’m having issues with backgrounds in the latest version of Chrome also. And the background isn’t even set to Parallax, it’s just a standard row background. Please see the video below, where I have to highlight text\content for the background to actually show..

    I really need this background issue fixed, I thought having a standard background image would fix the OTHER issue I’m having (above posts) but obviously not

    http://www.filedropper.com/backgroundissue-iphone

    #28779 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    I would also love if this feature was in a future update, I assumed I could use #tab2 after the URL to open that tab, but it doesn’t seem to work.

    #28601 Copied In reply to: Linking tabs in visual composer
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi Olga,

    Issue 1 and 2 in my message above have been fixed, thank you. It looks like the parallax backgrounds have an issue with Safari 5.1, but there are still users that use this browser – can I have a fallback background colour for when parallax backgrounds do not show?

    As I’m sure you can understand, white text on a white background won’t show, so this is going to be an issue for users with old browsers.. otherwise I can’t use parallax backgrounds at all..

    #28436 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi Olga,

    Thank you very much this has fixed the issue, was this with custom css or something in one of the theme’s files? Just so I know, when updating the theme. Thanks

    #28435 Copied In reply to: Tabs behaving strangely on mobile devices
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi,

    Your last reply was 2 WEEKS AGO, this still hasn’t been fixed, you’ve just kind of ignored my post. I have THREE posts about this theme, which have just gone unreplied. I need these problems fixed, or I need to get a refund from Themeforest, because your theme just does not function as it should.

    1. Google maps icons don’t show up on iPhone – how am I meant to use Google Maps on my site if users can’t see the business location on the actual map??
    https://www.8theme.com/topic/map-icon-not-showing-on-iphone/

    2. Tabs don’t function correctly on mobile devices – there’s no other suitable way to show the content I have, I have to use tabs.
    https://www.8theme.com/topic/tabs-behaving-strangely-on-mobile-devices/

    3. As in the above topic, parallax backgrounds aren’t displaying correctly.

    By the time you actually reply, all you say is “update the theme”, to which I do, clear my cache, test it gain, and surprise surprise the issue persists. How about spending less time adding to the “60+ theme demos” and working on the theme itself so it functions as it should.

    #28170 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi, I never received a ticket ID – it asked for my name, email and message..

    #27564 Copied In reply to: Use desktop menu on iPad
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi, I submitted a support ticket a week ago and I’m yet to hear back anything.. is this being looked into?

    #27377 Copied In reply to: Use desktop menu on iPad
    Avatar: mozmocreative
    mozmocreative
    Participant

    This doesn’t happen with WordPress default theme, and I’ve tried it with another visualcomposer theme and it doesn’t do it either.. so it would seem it’s related directly to your theme somehow…..

    #26841 Copied In reply to: Map icon not showing on iPhone
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi, I’ve tried with the wordpress default theme, and this issue does not persist. It might be an issue with the way Visual composer embeds the video. How can this be fixed? Thanks

    #26840 Copied In reply to: Disable suggested youtube videos after playback
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi,

    How do I ask at their support forum? it’s asking for a purchase code and I’ve only purchased the Royal theme, not the plugin, obviously..

    #26322 Copied In reply to: Map icon not showing on iPhone
    Avatar: mozmocreative
    mozmocreative
    Participant

    Have updated, cleared cache, problem persists. Here is a link which might help you fix my issue..

    http://stackoverflow.com/questions/10732690/offsetting-an-html-anchor-to-adjust-for-fixed-header

    #26321 Copied In reply to: Tabs behaving strangely on mobile devices
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi,

    I’ve updated the theme, cleared cache, and the issue persists. It’s really important I fix this issue, otherwise it means I can’t use background images across any of the site, or the content on top of the background won’t be readable when the background doesn’t display.

    Can I at least somehow have a fallback solid colour for browsers that have this issue?

    #26319 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi,

    How do I ask at their support forum? it’s asking for a purchase code and I’ve only purchased the Royal theme, not the plugin, obviously..

    #26111 Copied In reply to: Disable suggested youtube videos after playback
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi, could you please provide the link to create a ticket? I can’t see it.. thanks

    #26109 Copied In reply to: Use desktop menu on iPad
    Avatar: mozmocreative
    mozmocreative
    Participant

    What does that even mean? It’s a problem with the theme, the menu is not functioning correctly on iPad.. it even happens on your demo site..

    #25242 Copied In reply to: Use desktop menu on iPad
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi Eva,

    I’ve just realised I think this is because of the fixed menu header, which is making it scroll too far up, not taking into account the height of the fixed menu header. How can we offset this so a tab opens at the correct position and the user can see the content from the start?

    #25029 Copied In reply to: Tabs behaving strangely on mobile devices
    Avatar: mozmocreative
    mozmocreative
    Participant

    I want the tab to stay in the same position once it has been tapped to open it, but the content expand under it, as a tab would normally function. But right now, the page is scrolling too far down and the content of the tab is out of view, particularly when viewing on iPhone…

    I have tried other types of tabs too like Product Tabs and Accordion and they do the same thing…

    #25027 Copied In reply to: Tabs behaving strangely on mobile devices
    Avatar: mozmocreative
    mozmocreative
    Participant

    It does, however, show on the iPhone in landscape orientation. Could this mean the marker needs to be smaller? I can’t make the map bigger, as it already takes up the full width of the iPhone, as you can see

    #25026 Copied In reply to: Map icon not showing on iPhone
    Avatar: mozmocreative
    mozmocreative
    Participant

    Ok, well the reason I’ve asked is because I’m finding the menu is very slow to open on iPad. It takes 2 seconds to open, sometimes more, and is very confusing for users. Is there a setting I can tweak to turn off the animation or adjust the speed, as this is not a very good user experience…

    #25021 Copied In reply to: Use desktop menu on iPad
    Avatar: mozmocreative
    mozmocreative
    Participant

    Hi Robert,

    Thanks, this has fixed most of the issues above, now I just need to align the ‘clubs’ sub-menu with the word Clubs.. please see this image:

    http://i.imgur.com/olfJANM.jpg

    #25020 Copied In reply to: Various navigation and header issues
    Avatar: mozmocreative
    mozmocreative
    Participant

    Safari of Mac OS…

    #25018 Copied In reply to: Parallax backgrounds not showing in some browsers
    Avatar: mozmocreative
    mozmocreative
    Participant

    Thanks

    Please, contact administrator
    for this information.
    #24370 Copied In reply to: Tabs behaving strangely on mobile devices
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Viewing 28 posts - 31 through 58 (of 58 total)
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