If you’re going to design a theme with a third party plugin, you have to take some accountability when said plugin doesn’t work correctly. YOU chose to build Ultimate Addons in your theme, you are their customer, I have nothing to do with them, I have not purchased their product, I’m not even ENTITLED to support from them, my place for support is right here in this support forum for the Royal Theme that you are the author of. I cannot stress that enough.

I understand there are a lot of requests and it takes time – and I usually give you a week to reply, and that’s still not enough time, you don’t reply – not good enough. The problem I’m having.. is not with an old version, it’s with the latest version of Chrome.

After over a month of not resolving this issue, and poor communication from support, I’ve decided to scrap the Royal Theme and use a different theme, as this issue is too big to look past, and the client needs the site to go live as it’s gone on for too long.

Very disappointed this couldn’t be resolved, this has been my only bad experience using many Themeforest themes.

I’ve just updated, cleared cache, and the issue is still there. Please do something about it… how can I fix this? Background images have been in HTML forever, so why is this so difficult to have problem-free?

http://i.imgur.com/jjAdEXe.jpg

Hi,

Sorry, I’m having issues with backgrounds in the latest version of Chrome also. And the background isn’t even set to Parallax, it’s just a standard row background. Please see the video below, where I have to highlight text\content for the background to actually show..

I really need this background issue fixed, I thought having a standard background image would fix the OTHER issue I’m having (above posts) but obviously not

http://www.filedropper.com/backgroundissue-iphone

Hi Olga,

Issue 1 and 2 in my message above have been fixed, thank you. It looks like the parallax backgrounds have an issue with Safari 5.1, but there are still users that use this browser – can I have a fallback background colour for when parallax backgrounds do not show?

As I’m sure you can understand, white text on a white background won’t show, so this is going to be an issue for users with old browsers.. otherwise I can’t use parallax backgrounds at all..

Hi,

Your last reply was 2 WEEKS AGO, this still hasn’t been fixed, you’ve just kind of ignored my post. I have THREE posts about this theme, which have just gone unreplied. I need these problems fixed, or I need to get a refund from Themeforest, because your theme just does not function as it should.

1. Google maps icons don’t show up on iPhone – how am I meant to use Google Maps on my site if users can’t see the business location on the actual map??
https://www.8theme.com/topic/map-icon-not-showing-on-iphone/

2. Tabs don’t function correctly on mobile devices – there’s no other suitable way to show the content I have, I have to use tabs.
https://www.8theme.com/topic/tabs-behaving-strangely-on-mobile-devices/

3. As in the above topic, parallax backgrounds aren’t displaying correctly.

By the time you actually reply, all you say is “update the theme”, to which I do, clear my cache, test it gain, and surprise surprise the issue persists. How about spending less time adding to the “60+ theme demos” and working on the theme itself so it functions as it should.

Hi, I submitted a support ticket a week ago and I’m yet to hear back anything.. is this being looked into?

Hi, I’ve tried with the wordpress default theme, and this issue does not persist. It might be an issue with the way Visual composer embeds the video. How can this be fixed? Thanks

Have updated, cleared cache, problem persists. Here is a link which might help you fix my issue..

http://stackoverflow.com/questions/10732690/offsetting-an-html-anchor-to-adjust-for-fixed-header

Hi,

How do I ask at their support forum? it’s asking for a purchase code and I’ve only purchased the Royal theme, not the plugin, obviously..

What does that even mean? It’s a problem with the theme, the menu is not functioning correctly on iPad.. it even happens on your demo site..

I want the tab to stay in the same position once it has been tapped to open it, but the content expand under it, as a tab would normally function. But right now, the page is scrolling too far down and the content of the tab is out of view, particularly when viewing on iPhone…

I have tried other types of tabs too like Product Tabs and Accordion and they do the same thing…

Ok, well the reason I’ve asked is because I’m finding the menu is very slow to open on iPad. It takes 2 seconds to open, sometimes more, and is very confusing for users. Is there a setting I can tweak to turn off the animation or adjust the speed, as this is not a very good user experience…

Safari of Mac OS…