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  • Avatar: MichaelTan
    MichaelTan
    Participant

    Dear Rose Tyler, thanks for your prompt reply. Yes, I have manged to activate the purchase code successfully at my production hosting server now. Aside from this, I have no other further request. Once again, thanks for your excellent support service. May you have a very pleasant week ahead.

    Avatar: MichaelTan
    MichaelTan
    Participant

    Dear Rose Tyler, greetings and good day to you. Thanks for your advice. i have followed your directions and managed to deactivate the theme’s purchase code on my development hosting server. However, when activating the theme on my production server with the same purchase code, it still failed to activate it. The error message encountered when activating the theme on my production server is, “You have reached activation number limit.” So is there a way to have the purchase code information reset/revoke at your end, so that i can activate it successfully (the purchase code) at my production server? Once again, thanks for your advice.

Viewing 2 posts - 1 through 2 (of 2 total)