Forum Replies Created

Viewing 28 posts - 391 through 418 (of 418 total)
  • Avatar: laranz
    Laranz
    Participant
    June 22, 2017 at 02:36

    Hi,

    Sorry, I was wrong. Can you try disable all the plugins including cache plugin that are not recommended/coming with the Royal theme, and see that fixes the issue. After disable that, save the Permalinks once.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 22, 2017 at 01:45

    Hi,

    I tried now and it says 6seconds, TwentySeventeen has low loading rates because it is not a multipurpose WordPress theme, my suggestion is to try some CDN ( optional 0 and also a good Cache plugin, that will resolve most of the issue you’re telling. Please try a cache plugin and wait for sometime to see the speed effects.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 22, 2017 at 00:43

    Hi,

    Glad we helped. 🙂

    Let us know if you have any other questions,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 22, 2017 at 00:41

    Hi,

    Put your CSS inside the media queries, you can get the media query CSS Snippets for different device here: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/ it should be something like this for the mobile,

    @media only screen 
      and (max-width: 480px) {
    input { border-radius: 0 !important; }
    }

    This is an example code you can add your code like this, and it will take care of the mobile display.

    Let us know if you have any other questions,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 22, 2017 at 00:34

    Hi,

    Glad it works now. 🙂

    Let us know if you have any other questions,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 21, 2017 at 09:15

    Hi,

    In your backend the permalinks point to https://www.YOURSITE.co.uk/wp-admin/post.php?post=36722&action=edit it takes you to Permalink: https://www.YOURSITE.co.uk/brands/delightfull/ ‎ but the brands page on the menu takes you to https://www.YOURSITE.co.uk/brands/delightfull/ note the difference brands and brand in the URL, that cause the site to be 404.. Can you double check what cause that.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 21, 2017 at 09:07

    Hi,

    What if you remove the code you added to defer parsing JS? Did the site speed back to 5-6 seconds from the 54seconds?

    PS: The article you’re trying is 3years old, and the filter used in that clear_url is also deprecated. So try some new solution or try using any Cache plugin, that will help you to reduce loading time, instead tackling each issue separately.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 21, 2017 at 08:41

    Hi,

    Don’t put @import url(“../classico/style.css”);

    in your style.css because it is already imported from functions.php.. Also you can try add styles using Appearance -> Customize -> Additional CSS and add your custom CSS there, and see that reflects.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 20, 2017 at 18:03

    Hi,

    Glad we helped. 🙂

    Let us know if you have any other questions,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 04:17

    Hi,

    Now I tried to login in to the site, and didn’t see any 500 server error with the Royal theme, is this issue fixed?

    HTTP 500 errors are caused by servers, it could be due to any reasons ( there are so many things that trigger that error ) to find what cause the issue, please login to your server and check the server error log. If you don’t have permission to view that, contact your host and they will check that for you. Pass us the thing that errorlog, and we can fix the issue according to that.

    Let us know,

    Thanks,
    laranz.,

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 04:09

    Hi,

    You can get the documentation here: https://www.dropbox.com/s/tdjvbs1a46umhzj/LiveChat%20Documentation.pdf?dl=0

    What problem you’re encountered? Can you explain that in detail with the steps to recreate the issue, so that we can try to help you.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 03:52

    Hi,

    You can easily translate that word using the .po files. 🙂 Here is a guide: https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate If you have multi-language setup then you should have two .po files one for English and another for Swedish, so that you can alter both .po files. 🙂

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 03:42

    Hi,

    It shows fine in Firefox http://take.ms/3UMBVF but not on Chrome, can you try disable the cache plugin you’re using and see that fix anything? or try disable all the plugin except woocommerce and clear the cache and see that fixes the issue?

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 02:57

    Hi,

    I tried the same in my Firefox and Chrome in my mac, and I didn’t have that issue like you described, can you try clear all the caches in your browser and also in any cache plugin you use, and see that fixes the issue?

    If not, can you remember after which change this issue happening?

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 00:49

    Hi,

    I saw the page you linked in the Private Content, it seems the CSS code you added in the Child theme causing the issue.

    Can you try remove this code ( around line #20 ) in the style.css of your child theme?

    .page-heading.bc-type-variant2 {
        display: none !important;
    }

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 19, 2017 at 00:12

    Hi,

    You can use this Custom CSS in that case,

    .single-product-page .product-info .posted_in { display: none; }

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 18, 2017 at 23:15

    Hi,

    It is updated regularly, the latest version we had is 1.8, and it is updated on May 27 with all the bundled plugins update. If you missing any plugin update means, please write back to us, we will send you the latest version of the plugin. 🙂

    For Google API, If you already enabled the VC Ultimate Addons plugin ( That comes bundled with the theme for free. ), then go to Ultimate -> Google Maps and add the API Key, http://take.ms/ki2De

    If you didn’t use that means, use this plugin to add the API key https://wordpress.org/plugins/api-key-for-google-maps/

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 18, 2017 at 21:39

    Hi,

    I checked your child theme’s functions.php and in that you’re using is_shop() inside the pre_get_posts hook, instead that use this $query->is_post_type_archive( ‘product’ ) so the final code will be,

    function sociality_remove_product_cats_shop_page( $query ) {
    
    	// Comment out the line below to hide products in the admin as well
    	if ( is_admin() ) return;
    
    	if ( $query->is_post_type_archive( 'product' ) && $query->is_main_query() ) {
    
    		$query->set( 'tax_query', array(
    			array(
    				'taxonomy' => 'product_cat',
    				'field' => 'ID',
    				'terms' => array( 78 ),
    				'operator' => 'NOT IN'
    			)
    		) );
    
    	}
    }
    add_action( 'pre_get_posts', 'sociality_remove_product_cats_shop_page' );

    The issue is already logged here: https://github.com/woocommerce/woocommerce/issues/10625, or you can use any other solution given in that URL.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 17, 2017 at 12:12

    Hi,

    I tried to activate the Parent theme and the error goes off. So I think there is something in the Child theme that cause this, can you pass us the Child theme, so that we can check what’s going wrong.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 17, 2017 at 11:40

    Hi,

    Can you double check you’re running the latest version of the theme, because in latest version of the theme we don’t have a file named ” /wp-content/themes/legenda/woocommerce/single-product/add-to-cart/variable.php” make sure you didn’t copy this from an old version/another theme to the child theme or in the parent theme, try remove that file, if that is working fine with the line you edited then cool. 🙂

    Let us know if you have any other questions.

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 17, 2017 at 11:28

    Hi,

    The request is already reported to the developers, we don’t have an ETA at the moment.

    Let us know if you have any other questions.

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 11, 2017 at 07:37

    Hi,

    You can try targetting using the media queries like you did before in that case, for example,

    @media only screen 
      and (max-width: 480px) {
        
    }

    This will do things for mobile alone.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 11, 2017 at 06:45

    Hi,

    Can you try reconfigure the SMTP information using this plugin, https://wordpress.org/plugins/easy-wp-smtp/ if you’re not sure about the SMTP, please contact your mail host about that info.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 11, 2017 at 05:54

    Hi,

    Can you try this CSS in the style.css of your child theme,

    .sidebar:hover .product .hover-effect-swap .product-content-image > img, .sidebar .product:hover .product-content-image .hide-image { opacity: 0 !important; }
    .sidebar:hover .product .hover-effect-swap .product-content-image .hide-image, .sidebar .product:hover .product-content-image > img { opacity: 1 !important; }
    .slider-container.sidebar-slider-flex .slide-item .product:hover .with-hover > img { opacity: 1 !important; }

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 11, 2017 at 04:12

    Hi,

    Can you try remove the height you set for the sticky header logo in the custom.css file, http://take.ms/GDpQu that height makes the logo squashed.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 11, 2017 at 01:51

    Hi,

    I apologies for my mistake, can you turn the sitelock off, so that I can check in mobile and reply you back, for now I get error like this when visiting. Screenshot: http://take.ms/nF5NT

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 10, 2017 at 17:57

    Hi,

    Make sure you have left or right content in the Theme Options -> Header, such as search bar or cart or any widget. If you don’t want any you can either add this CSS Snippet in your Child theme’s style.css or in custom css:

    .header6 .logo {
        width: 100%;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Let us know,

    Thanks,
    laranz.

    Avatar: laranz
    Laranz
    Participant
    June 10, 2017 at 14:47

    Hi,

    The sticky logo looks good, Screenshot: http://take.ms/eaMc2 Can you tell us in which browser you saw the distorted logo, make sure you clear your browser cache before trying. Also the site is locked with sitelock, please unlock it until the issue is fixed, so that we can check in all browsers.

    Let us know,

    Thanks,
    laranz.

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    Viewing 418 results - 391 through 418 (of 418 total)
Viewing 28 posts - 391 through 418 (of 418 total)
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