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  Yuliasnisnk

  Participant

  June 13, 2017 8:37 pm

  Hi guys!
  We have bought the Royal Theme.
  After activation, we can not enter to the admin page. It shows “HTTP ERROR 500”
  The problem is not with our web site, the default WP is working normally. This is your Royal Theme is not working. Please advise on this issue.

  Theme version: Royal

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  Amzy Leel

  Participant

  June 14, 2017 5:32 am

  Hello,

  we need your wp-admin login details and FTP/cPanel login details to check this.

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  Yuliasnisnk

  Participant

  June 16, 2017 6:27 pm

  please check the private content of this message

  

  Content is visible for topic creator and
  support staff only.

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  Laranz

  Member

  June 19, 2017 4:17 am

  Hi,

  Now I tried to login in to the site, and didn’t see any 500 server error with the Royal theme, is this issue fixed?

  HTTP 500 errors are caused by servers, it could be due to any reasons ( there are so many things that trigger that error ) to find what cause the issue, please login to your server and check the server error log. If you don’t have permission to view that, contact your host and they will check that for you. Pass us the thing that errorlog, and we can fix the issue according to that.

  Let us know,

  Thanks,
  laranz.,

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