8theme.com

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Viewing 30 posts - 1 through 30 (of 35 total)

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kevinkjr

Participant

September 10, 2019 at 13:24

Rose,

Thank you for updating this! Now that there is another update, can you update to the latest version?

#221112 Copied In reply to: Update Theme for Client

kevinkjr

Participant

February 2, 2019 at 15:48

It is when customers are trying to place orders. We are getting failed orders.

#208431 Copied In reply to: Update failing

kevinkjr

Participant

February 1, 2019 at 22:13

Hi,

Since the update we are now receiving a fatal error:

[01-Feb-2019 21:02:01 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function St_Woo_OrderItem::order_item_display_meta_value(), 1 passed in /www/wp-includes/class-wp-hook.php on line 286 and exactly 2 expected in /www/wp-content/plugins/et-core-plugin/inc/st-woo-swatches/public/partials/class-st-woo-order-item.php:35
Stack trace:
#0 /www/wp-includes/class-wp-hook.php(286): St_Woo_OrderItem->order_item_display_meta_value(‘Mint’)
#1 /www/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘Mint’, Array)
#2 /www/wp-content/plugins/woocommerce/includes/class-wc-order-item-meta.php(208): apply_filters(‘woocommerce_ord…’, ‘Mint’)
#3 /www/wp-content/plugins/woocommerce/includes/class-wc-order-item-meta.php(128): WC_Order_Item_Meta->get_formatted_legacy(”)
#4 /www/wp-content/plugins/woocommerce/includes/class-wc-order-item-meta.php(78): WC_Order_Item_Meta->get_formatted(”)
#5 /www/wp-content/plugins/woonmipay/gateway-nmipay.php(912): WC_Order_Item_Meta->display(true, true)

Can you address this?

#208424 Copied In reply to: Update failing

kevinkjr

Participant

February 1, 2019 at 14:41

No. Thank you for your help resolving this issue.

I did notice there are two Xstore Core plugins. Should I delete the old one or leave it?

#208414 Copied In reply to: Update failing

kevinkjr

Participant

February 1, 2019 at 14:21

Flywheel says they have flushed the cache and disabled dev mode and do not see errors now. Can you confirm? Thank you!

#208412 Copied In reply to: Update failing

kevinkjr

Participant

February 1, 2019 at 13:34

Hi, thank you for this. I do not understand what you are saying about errors.

#208411 Copied In reply to: Update failing

kevinkjr

Participant

January 31, 2019 at 16:56

That will work perfect. I will make sure CDN is in dev mode tonight so it will be ready for you tomorrow morning!

#208357 Copied In reply to: Update failing

kevinkjr

Participant

January 31, 2019 at 13:36

Hi, I am not sure what your time zone is, and how long it will take, so please just update between 2AM and 7AM Eastern Standard Time. If you can do it now within the next hour, that would be fine also.

If possible, please use the “Under Construction” plugin to put up a temporary splash screen for users to see.

I have logged into Cloudflare inside of WordPress for you to purge cache as necessary. Thank you again.

#208329 Copied In reply to: Update failing

kevinkjr

Participant

January 31, 2019 at 00:25

Olga,

Ok that works fine. Can you give me a specific time window in Eastern Standard Time?

I am not sure why your SFTP access would stop? I see that you are listed as a collaborator on the site. All I know of their settings is here: https://getflywheel.com/wordpress-support/how-do-i-access-my-site-via-sftp/

#208295 Copied In reply to: Update failing

kevinkjr

Participant

January 30, 2019 at 13:15

Olga,

I am sorry it took so long. The WooCommerce folder should be cleared up with all of the extra files removed. So it is good to go for an update. Let me know when you would like to proceed and I will make sure the CDN is turned off. Thank you!

#208248 Copied In reply to: Update failing

kevinkjr

Participant

January 25, 2019 at 13:53

That is no problem at all. We can plan on Monday perhaps. No rush. 🙂

#208066 Copied In reply to: Update failing

kevinkjr

Participant

January 25, 2019 at 03:07

Olga,

Great, thank you so much. I am sorry the FTP system they have is more complicated than others.

I will look at the WC folders and address that and get back to you.

When we set a time to do the update, I will make sure to turn Cloudflare off temporarily.

Best,
Kevin

#208045 Copied In reply to: Update failing

kevinkjr

Participant

January 24, 2019 at 13:46

Hi,

I sent this to your support email as well, but since I added your email address, if you have accepted the invitation, you already have access:

https://getflywheel.com/wordpress-support/how-do-i-access-my-site-via-sftp/

#208031 Copied In reply to: Update failing

kevinkjr

Participant

January 23, 2019 at 13:30

Hi, the private content area does not display on my end, so I cannot see your email. Since I use Flywheel hosting, for FTP access I have to add you, and it will send you an email to accept the invitation.

#207701 Copied In reply to: Update failing

kevinkjr

Participant

January 18, 2019 at 21:50

Hi,

Thank you for your reply! Sorry for the delay, it went to my spam folder. Do you have an email address I can use to create an SFTP account for you?

#207271 Copied In reply to: Update failing

kevinkjr

Participant

June 1, 2018 at 22:54

Finally was able to get a developer to apply the fix. That worked. Thank you.

#194117 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 31, 2018 at 17:20

I made this change in the theme-functions.php file in the XStore folder and the site stopped working. I had to reload the entire XStore theme folder.

#194034 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 31, 2018 at 16:07

Ok can this be done in the child theme? Or will a theme update remove this?

#194029 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 31, 2018 at 15:49

I am not sure what you are referring to? I am not a developer.

#194025 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 31, 2018 at 15:37

Can you provide an email address? I can add you to our Flywheel SFTP.

#194022 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 31, 2018 at 15:26

https://prnt.sc/jp2gj4

#194020 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 31, 2018 at 15:25

The theme was updated through WP. Updated last night, that is when category stopped working.

#194019 Copied In reply to: Products won't display with update

kevinkjr

Participant

May 7, 2018 at 15:14

Hi,

Thank you for your help so far. I am still getting a large amount of Slow Errors on the server from the theme. Is there a way to send you the entire error log so you can parse through it? Here is a snippet:

slow_errors: 330
slow_errors_common: [pool site-191074] script_filename = /www//index.php mysqli_query() /www/wp-includes/wp-db.php:1924 _do_query() /www/wp-includes/wp-db.php:1813 query() /www/wp-includes/wp-db.php:2488 get_results() /www/wp-includes/post.php:4789 get_pages() /www/wp-content/themes/xstore/framework/helpers.php:118 etheme_tpl2id() /www/wp-content/themes/xstore/framework/sidebars.php:139 etheme_get_page_id() /www/wp-content/themes/xstore/footer.php:2 [INCLUDE_OR_EVAL]() /www/wp-includes/template.php:688 load_template() /www/wp-includes/template.php:647 locate_template() /www/wp-includes/general-template.php:76 get_footer() /www/wp-content/themes/xstore/page.php:46 [INCLUDE_OR_EVAL]() /www/wp-includes/template-loader.php:74 [INCLUDE_OR_EVAL]() /www/wp-blog-header.php:19 [INCLUDE_OR_EVAL]() /www/index.php:17
slow_errors_common_total: 7
slow_errors_common_themes_and_plugins: /wp-content/themes/xstore: 232

#192484 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 25, 2018 at 18:48

Ok, thank you so much for your help.

#191976 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 25, 2018 at 16:04

Thank you so much! The products are displaying properly.

It looks like caching is making the masonry grid not display on homepage. Since we need to have Cloudflare active, can you look at this again? I had the caching turned off which is why that was showing up.

#191966 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 24, 2018 at 15:01

I have tried disabling Cloudflare and clearing caches and that did not fix the problem.

Access information in the private area.

Please, contact administrator
for this information.

#191871 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 24, 2018 at 04:24

Here is more information:

You can told them that with X store theme products and WordPress blog posts are not loading. We are using visual composer element (masonry grid products) to load products and (masonry grid posts) for Blog posts on home page.
There is no error in console but still products and posts are not loading. We have tried to deactivate all other plugins but the issue was still there so this is an issue with Theme.
I have also test this with other WordPress themes and the products were loading but with X store we have this issue.

Also, the products are not loading properly on https://highlandpharms.com/best-cbd-dabs-waxes/

There should be 6 products but only 3 are displaying. The third product is also not displaying properly. A screenshot is in the above thread as well.

#191787 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 23, 2018 at 18:27

Hi,

I was able to have my developer work around the problem on the specific product page, although the short codes were not displaying properly with the theme. If you look at the homepage though, the blog posts are still not displaying. The Quantity field is also missing on all product pages still. I have included screen shot link in the private area.

Please, contact administrator
for this information.

#191776 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 22, 2018 at 21:51

Update to this thread. We are now having broken items with Visual Composer. Products are not displaying in the category short codes, and the blog posts are not showing with the short codes through Visual Composer.

Products not displaying is on: https://highlandpharms.com/best-cbd-dabs-waxes/
Blog posts not displaying on homepage near bottom.

#191674 Copied In reply to: Site Errors – WooCommerce

kevinkjr

Participant

April 17, 2018 at 20:02

Ok thank you for your help. Is it helpful to have the full Slow Errors log? That was only a small portion.

#191386 Copied In reply to: Site Errors – WooCommerce
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