This is what we want!! and happy to pay for the right server setup etc, but all the server guys blame the website and you guys say its the hosting etc
Just going round in circles
finleydesign
Participant
September 28, 2021 at 11:31
In private
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finleydesign
Participant
September 24, 2021 at 10:59
Hi, Can I just ask for some advise on this matter, when I read all comments and responses from others, your answers always come back to us speaking to the hosting and server.
So my question really is, to get your demos to run with things like instant add to cart ajax, what are your hosting doing that we need to tell our hosts to do
You must be aware of a method or setup that works, rather than me having them guess, do you have advise on what we tell the hosting that needs to be done
finleydesign
Participant
September 1, 2021 at 15:59
This isn’t acceptable
You have supplied something which isn’t compatible with each other.
I understand the reasons to why you may bundles items into your theme, but in turn you than have to accept a level of responsibility to how compatible it is or don’t supply it, falling back on third parties is not acceptable, if you have paid a license to supply this item, then you also have a right to demand it gets sorted or fix it yourself
Turning it off, because it doesn’t work, isn’t really an answer is it, I have around 10 licenses with you, how long will it be until the other clients spot things don’t work
You can re-write the code as you know you can, but it’s easier to pretend it’s not your problem when it very much is
I suggest you get someone a bit more senior to look at this and if you are bundling plugins together, make sure they are compatible with each other, thats what we pay for this theme for
finleydesign
Participant
August 29, 2021 at 12:26
it would be quicker if you dealt with the ticket and the correct information, rather than waste time chasing an issue which is resolved
As I say, you should supply third party plugins where the support isn’t adequate, being a third party plugin isn’t an excuse to a delay, either get them to fix it immediately or fix it yourself, stop just sitting around waiting
finleydesign
Participant
August 28, 2021 at 16:47
Your support us getting worse by the day, why have I waited a week to get a response to a prior issue, this has nothing to do with missed payments and to do with why the email templates isn’t being applied, do you actually read tickets?
finleydesign
Participant
August 27, 2021 at 13:36
Its been over a week, if you bundle this in within your themes, then you have to also take a certain level of speedy response to this, we can’t just blame third parties, they didn’t sell it to me, you did
finleydesign
Participant
August 27, 2021 at 09:46
Is there an update?
finleydesign
Participant
August 17, 2021 at 17:10
Odd reply! Please read the ticket, the email templates we have created are not being used on any of the subscription emails, it only uses the woocommerce standard templates
finleydesign
Participant
August 16, 2021 at 17:00
Thank you, one other issue we are having, the Email Customizer is not applying the template to the subscription email, for when new subscription etc is being created, it only sends the default woocommerce version
It also happens on every email relating to subscriptions
finleydesign
Participant
August 13, 2021 at 11:28
Ok albeit that doesn’t make sense, why would someone want to pause other than to stop the subscription from occurring, so looking at the settings it doesn’t make any sense, what am I ticking etc
If a customer wants to stop their subscription for a few weeks, then pausing won’t seem to work will it? or do i tick the count days section above, the English on these options don’t’ make sense to me
finleydesign
Participant
August 12, 2021 at 09:19
Really, taken 3 days to tell me this?? and yes they can use the details to look, FTP in private
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finleydesign
Participant
August 11, 2021 at 10:50
Any update, we need to start the orders again, but fear this will start charging orders again every two hours
finleydesign
Participant
August 10, 2021 at 14:29
If you go into subscriptions or even the logs you can clearly see the orders which are hourly, all subscriptions are weekly, so it’s obvious which ones
finleydesign
Participant
July 22, 2021 at 08:48
Yes everything is updated, please see logins in private
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finleydesign
Participant
June 29, 2021 at 13:14
It will lock after a day, i’ve unlocked it again
finleydesign
Participant
June 28, 2021 at 19:22
In private
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finleydesign
Participant
June 28, 2021 at 13:44
Yeh it works fine on storefront, price displays ok, as soon as we put it back, the price disappears
For reference we are talking about the main price, when there is a variation the main price disappears
finleydesign
Participant
June 25, 2021 at 17:42
On further testing the price doesn’t show if there is no difference in price, so it all options are the same price, the price doesn’t show at all
finleydesign
Participant
June 18, 2021 at 08:51
Apologies, I hadn’t seen that you had responded, that appears to be working perfectly, thank you
finleydesign
Participant
June 9, 2021 at 15:59
See in private
We have used WPC Product Quantity for WooCommerce and WooCommerce Advanced Quantity (both are still there)
And a a code we found on the web
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finleydesign
Participant
June 4, 2021 at 15:43
We still notice if you click on the slide it stops the slider, can we not remove the ability to drag from slide to slide
finleydesign
Participant
June 3, 2021 at 19:19
This option was added in the update of the 28th, the slide has always paused on hover! its now take over week to realise it doesn’t actually do what has been added
finleydesign
Participant
June 3, 2021 at 16:18
I can’t keep wasting time on this, I want you to do nothing else but watch this video in private and tell me whats confusing, tell me where you see the slider still sliding on hover
Its stop’s every-time you hover over it !!! Please stop telling me it’s working
PLEASE PLEASE PLEASE make it slide all the time!!!!!!!!!!!!!! I don’t want it to ever stop for any reason
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finleydesign
Participant
June 3, 2021 at 08:44
It might also be worth looking at the email editor, that seems to have saving issues too
finleydesign
Participant
June 3, 2021 at 08:33
The problem is still there, see video in private
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finleydesign
Participant
June 2, 2021 at 13:01
Sure in private
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finleydesign
Participant
June 2, 2021 at 12:53
Any chance this can be looked at urgently, we have launched
