1. iphone Xs, Safari
2. yes, friends
3. yes, every page
4. yes, Hello Elementor works fine
5. no.

Thank you for response and nice check steps!

about point 5, it is a good point, I checked the demo we imported
https://xstore.8theme.com/elementor/
It doesn’t have such problem.

So, I am confused now, what would be my next step to solve this problem

Since cache is problematic in this theme, so I remember my site already disable all cache options, css-js-minify options. Pages are cached only by GoDaddy host provider (which is not able to disabled).

If you need to flush the cache when debugging our site, you can follow this guide https://tw.godaddy.com/help/clear-your-cache-12444

Thank you for looking into this problem.

So detailed reply! Thank you very much!

I contacted the elementor pro support, they said this might be caused from other optimization plugin. But acctually I don’t use optimization plugin much and Already disabled all options that might cause this problem. So I will keep contacting them.

On Xstore’s end, if you think this problem might be cause with your render process or option, please let me know.

I will keep posted once I have update on this issue, thanks!

awesome, thanks!

Really Appreciated. Access is provided in private content. Thanks!

You should know that, we don’t need to open many customizer tab, but we need a stable theme code which will not cause our serve stuck.

At the beginning, we discovered our server will get stuck with unknown reason. You know, such issue is not acceptable for any website.

We contact you about that but got no good answer. After that, we keep encounter server stuck problem sometimes. Fortunately we finally narrow down the condition, do the test and give you the detail and confidently say this is something related with your theme, and highly related with your some code hooked in wp-customize.php.

And we are still not sure if such code are hooked else where in other public webpage. So we need you to look on this and give us a clear guide and information to prevent server get stuck with your code.

We are still looking forward to a good information on this issue from you, Thanks

Hello, any response there? Thanks!

SFTP related information is documented in private content area.
If any information needed please let me know, many thanks!

Hello, I updated the theme and core plugin to the latest, and disabled plugins, but things doesn’t go well.

And I notice I could find the situation to reproduce this problem,

1. If you keep the related product section in view, and reload the page, the images in related product will loads.

2. If the releated product section is not in view at the moment page loaded, then scroll to related product section, the problem will show (images keeps loading)

I checked the chrome element inspector, yes, the loading img element doesn’t have lazyloaded class, neither the src attribute.

So some code make lazyload plugin not work right, and it should be something you should notice and fix.

By the way, we could handle this by simple quick fix, but we need some information from you. I found some code, which could manually trigger lazyload plugin to update again. But I am not sure how could I access the lazyload instance, and not sure what lazyload plugin the related product area used. Could you provide me these information? Thanks (reference : https://github.com/tuupola/lazyload/issues/346#issuecomment-396564854)

Also by the way again, for your information, the related product area also have bug in your theme forest live demo, the loading circle keeps showing:

https://xstore.8theme.com/product/levis-neck-ringer/