Hello, @nicolaecristian,

I have checked your site and you are right, the issue is on your site, I can see the error path is directing toward the Child Theme functions.php file, so have you added some Custom Code in your Child Theme functions.php file? If yes then try to remove it and check back and if no then try to activate the Parent Theme and check back the result on your site after clearing the cache.

And if the issue will still persist with the Parent Theme as well, then try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @VDinev,

I have reverted the changes that I did to your site.

Now Regarding Add to Cart Speed: Ajax “add to cart” timeframe depends on your server and DB response time. So, to speed it up, contact your hosting provider and ask to reduce server response time, and maybe check your DB structure.

It also a little bit depends on the Speed of the site as well, I have checked your site speed and the score is not really good enough: https://gtmetrix.com/reports/yambolhub.com/dCyHHN56/
There are some necessary thing those must need to optimize to increase the speed of your site like “CSS, serve static assets, Eliminate render-blockcing resources”

Enable Mobile Caching
Optimize Images for Mobile
Implement Lazy Loading on Your Images and Videos
Optimize Image Delivery With a CDN
Improve Time To First Byte
Eliminate Render-Blocking Resources (JS and CSS)
Reduce Page Weight

In order to understand how you can fix it please read this article:

https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

It will help you to optimize the site speed.

Regards 8Themes Team.

Hello, @Saira,

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @VDinev,

Your issue is resolved now, Please check back to your site after clearing the browser cache. I have just Disabled Ajax add to cart for simple and Variable products. See the image for better reference: https://postimg.cc/xNM11VHT

Watch the resulting video here: https://www.veed.io/view/993b2cbc-196f-4365-8c25-be33bc8666f7?sharingWidget=true

Regards 8Themes Team.

Hello, @VDinev,

Could you please check it once with the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? And let me know the result and how it works with the default WordPress Theme.

If the result will be the same then it will make sure that the issue is not because of our theme but because of your WordPress or any plugin.

In that case, you have to try to reach out to WooCommerce support.

OR

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly please take the complete backup of your site, first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Anpu,

Thanks for using our Theme.

It is the default functionality but you have to enable the WooCommerce for it because it comes from the WooCommerce and to set the off-canvas for it you have to go to the Dashboard >> XStore >> Theme Options >> Header Builder >> Account and then set the “Content-Type” to “Off-Canvas” as you can see in this image: https://postimg.cc/CnKTzqWQ

The user registration customer info is coming from the WooCommerce settings here is an article for further details about this: https://woocommerce.com/document/user-registration-for-woocommerce/

OR

Our theme has the social login functionality you can read more about it from this link to know how to use it: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

&

Sorry to say, that there is no option in the theme for the member information and we cannot suggest any third-party plugins to our customers because sometimes they conflict and cause unexpected issues on the site. You can use any third-party plugin which suits your requirements at your own risk.

Regards 8Themes Team.

Hello, @Saira,

I see, If you are using the default Pre Built layout of the Single Product Page then you have to go to XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Page >> Single Product Layout and turn ON the “Zoom for product images feature” save changes and check back to your site after removing the browser cache.

https://postimg.cc/d7bc3wpT

Regards 8Themes Team.

Hello, @antonia,

It is working fine on mobile and tablet. Now, it is also working fine on the desktop as you can see in the image: https://postimg.cc/LYxxWZG2

Please check back to your site after clearing the browser cache. I hope you will never face any issues.

I added this line of code in the theme options >> theme custom CSS to solve your issue: https://postimg.cc/JsjPLFST

Regards 8Themes Team.

Hello, @Saira,

Please make sure that you have turned ON the Zoom feature from XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Builder >> Gallery: https://postimg.cc/5jbMWFpv

Regards 8Themes Team.

Hello, @antonia,

The thing is our theme is based on standard media queries like you read below.

Desktop (From 992px)
Tablet (from 768px to 991px)
Mobile Landscape(from 481px to 768px)
Mobile (from 0 to 480px)

Your issue appears on the desktop because when you scale 150% at 1920px resolution it’s something like between 1000px to 1280px and the mega menu you have has too many menu items in it so it’s not possible to show all of them on the smaller screen resolutions devices like 1280px or 1040px so I have set the desktop menu appears from the 1280px and less then this resolution the mobile menu will appear.

This is the only possible way to solve the issue and I hope you understand.

Please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Hitesh,

Your issue is resolved now. There was a line height set on the headings of slider slides. I have now set the line height for mobile using custom CSS code on the page see image: https://postimg.cc/7C0HQsF1
and now the result appears like this: https://postimg.cc/fSZ1T5gN

Regards 8Themes Team.

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Case Closed.

Hello, @antonia,

I am checking and testing your site on a 13-inch laptop which has a resolution of “1366px” and your site is working fine on it please first check the image: https://postimg.cc/XpYVkTRR

Now just let me know the resolution of your device on which you are facing the issue. Please don’t tell me the inches but tell me the display resolution in pixels so that I’ll check with the particular pixels device as well.

Regards 8Themes Team.

Hello, @Diollo Store,

The code is working fine on my test site. I have tested the code again and made a video for you: https://streamable.com/8w1j99
please watch it for a better reference.

Note: If the issue will still persist then Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @Max,

Your issue has been resolved, please check back to your site now after removing the browser cache.

See the Resulting Screenshots in the private content area.

Regards 8Themes Team.