Error on the search result page when no results found

This topic has 2 replies, 2 voices, and was last updated 1 year, 6 months ago ago by Awais Ahmed

  • Avatar: nicolaecristian
    nicolaecristian
    Participant
    August 12, 2022 at 17:00

    Hello.
    If I’m using the search in order to find a product such as “caiet a5 66453” the search result page returns a fatal error.
    Can you offer a solution?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 13, 2022 at 05:45

    Hello, @nicolaecristian,

    I have checked your site and you are right, the issue is on your site, I can see the error path is directing toward the Child Theme functions.php file, so have you added some Custom Code in your Child Theme functions.php file? If yes then try to remove it and check back and if no then try to activate the Parent Theme and check back the result on your site after clearing the cache.

    And if the issue will still persist with the Parent Theme as well, then try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

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