Hello,

Thank you very much for your kind words. We truly appreciate your feedback and are always happy to assist you. If you have any further questions or need additional support, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello Sean,

We are reaching out to discuss the rating we received from you on ThemeForest.

Thanks a lot for your honest feedback — we truly value it, even if it’s not entirely positive.

We totally understand the challenges you’ve described. Importing large external product databases into WooCommerce—especially 40,000+ items—can be tricky regardless of the theme being used. In fact, WooCommerce itself often struggles with massive catalogs unless it’s backed by powerful infrastructure or optimized product data.

That said, we have worked with clients running stores with over 100,000 products successfully, though in many of those cases they either used very high-performance servers or the products were minimal in terms of metadata, variations, and third-party sync complexity.

Please read about Brands here: https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/ https://www.8theme.com/documentation/xstore/xstore-hooks-filters/xstore-brands-api/

We’d love to help in any way we can—whether with technical advice, performance tips, or possible workarounds to improve your experience.

And if you feel we’ve been responsive and supportive overall, we’d be incredibly grateful if you’d consider adjusting your rating. A 5-star review makes a big difference for us as a small team. Of course, only if you feel we’ve earned it 😊

Thanks again for taking the time to share your thoughts.

Warm Regards,
The 8Theme Team

Hello,

We hope this message finds you well.

We are currently unable to access your website. Please see the screenshot for reference: https://prnt.sc/OMlvYWQuiCz2 https://prnt.sc/LurcC8_bHC9d . Could you kindly confirm if there are any IP restrictions or other limitations in place that might be preventing access?

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1/ Custom CSS code can be used:

.bought-together-products .product-slide {
    border: 2px solid #222;
}

2/ Have you solved this? https://prnt.sc/OVbeOyIeb5lA

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The normal way to update bundled plugins is described in our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , or go to XStore > Plugin Installer > hover over the plugin and click on Update

Warm Regards,
The 8Theme Team

Hello,

Loco Translate > Plugins > XStore Core plugin > edit translation.

Warm Regards,
The 8Theme Team

Hello,

At the moment, you can only choose from the available effects shown here: https://prnt.sc/Lu_J7Kso7K7T

We kindly ask you to review the following articles – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/ https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

What FTP password can be used?

Warm Regards,
The 8Theme Team

Hello,

Thanks for sharing the message from your hosting provider.

From the screenshot, the 524 Timeout error is caused by your server taking too long to respond. Hostwinds reviewed your server and found:

– High server load
– Intensive MySQL activity
– Multiple PHP-CGI processes from your WordPress installation
– Scripts causing problems:
admin-ajax.php
index.php
These scripts are consuming a lot of CPU and memory, which leads to slow loading times.

Here’s what you can do to fix it:
✅ 1. Install a Caching Plugin (if not already installed)
Helps reduce server load by serving cached pages.

Popular options: WP Rocket, W3 Total Cache

✅ 2. Limit admin-ajax.php usage
This script is often abused by:
Heavy plugins
Theme features (e.g., ajaxify in settings of elements);
Heartbeat API

You can:
Install Heartbeat Control plugin to reduce the frequency of Ajax calls (this solution is recommended online, we did not test it).
Disable heartbeat API in areas where it’s not needed.

✅ 3. Optimize your MySQL database
Use a plugin like WP-Optimize or Advanced Database Cleaner

Remove old post revisions, spam comments, transients, etc.

✅ 4. Deactivate or replace heavy plugins
Some plugins constantly call admin-ajax.php (e.g., live chat, analytics, page builders). Try:

Deactivating plugins one by one and monitoring server load.

Replacing them with lighter alternatives.

✅ 5. Consider upgrading your hosting plan
If your site is growing and attracting more traffic, a shared or low-tier VPS may not handle the load well anymore.

✅ 6. Use a CDN (Content Delivery Network)
A CDN like Cloudflare, BunnyCDN, or KeyCDN can offload static resources, improve speed, and prevent timeouts.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ Loco Translate > Plugins > XStore Core plugin > edit translation.
Header Builder > edit template > Cart > Text https://prnt.sc/50yc4JMubzXk

2/ We have clients who are successfully using Polylang on their websites.

3/ Please note that the theme and the plugin are distinct components. The Core plugin provides additional functionality for the XStore theme, such as Portfolio, Testimonials, Static Blocks, and more.

4/ We’ve disabled “Remove query strings from static resources” for you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Zamgra_Legacy,

Alternatively, you may use the Product Content element – https://prnt.sc/JCS5bBy8gG58

Please try to edit product descriptions now – https://prnt.sc/Pgs8T3GhSFwp

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Baris,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team