Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/0eveayt – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand how important the registration functionality is for your website.

To resolve this issue, please follow these steps: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To import all product data—including images, PDF files, descriptions, and other related information—from another site, we recommend using the built-in import/export tools available in WordPress or a third-party plugin that supports full product data migration. If you are using WooCommerce, plugins such as “Product Import Export for WooCommerce” or “WP All Import” can be very helpful for this purpose.

Here are the general steps you can follow:

1. Export the product data from the source site in a compatible format (usually CSV or XML).
2. Ensure that all media files (images, PDFs, etc.) are accessible via URLs or included in the export.
3. Use a compatible import plugin on your current site to map and import the data accordingly.
4. Verify that all product details, including media files, have been imported correctly.

Please make sure to back up your site before performing any import operations.

Best Regards,
8Theme’s Team

Hello,

1/ You need to select 1 builder for single product pages (in Theme Options or via Elementor).

Kindly note that the product description is unique and can be edited individually for each product https://prnt.sc/SOMJC8byIcGq . However, the layout of all single product pages is shared and should be edited using the selected builder.

2/ Regarding the typography issue, if changes made in the Customizer are not applying as expected, please try the following steps:
– Go to Theme Options > Typography and confirm that the font settings are correctly configured for each element (body, headings, etc.).
– Make sure there are no conflicting settings in Elementor or any custom CSS that may override the Customizer settings.
– After making changes, click “Publish” in the Customizer and clear your cache to see the updates.

Additionally, we kindly ask you to provide a screenshot of the specific text whose typography you are unable to modify. This will help us better understand the issue and assist you more effectively.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To update the featured image of a post, please follow these steps:
Dashboard > Posts > Edit Post > Edit Featured Image

https://www.wpbeginner.com/beginners-guide/how-to-add-featured-image-or-post-thumbnails-in-wordpress/

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Theme Options > Breadcrumbs > remove or change background image there.

Header overlap can be disabled via XStore Builders > Header Builder > edit template > https://prnt.sc/xsOzyq2DGrA2

Right now, we’ve changed the conditions for the archive posts template on your site – https://prnt.sc/Keo4XW_6nA0c . Please check the result.

Warm Regards,
The 8Theme Team

Hello,

We have made further adjustments for you; however, please note that the issue is not related to the theme or any of our actions. It appears that someone else with access to your server is causing the problem.

Kindly review our previous response once again – https://prnt.sc/TIDdZ8Q3aIyx

As shown in the following screenshot: https://prnt.sc/fjOIim1mTU_G — there is activity on the server between 7:00 and 7:30 during which a file is being deleted.

Unfortunately, until this matter is resolved on your end, the issue will persist.

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please check this topic – https://www.8theme.com/topic/newsletter-popup-header-builder-elementor/#post-436542

2/ We recommend applying the following settings: https://prnt.sc/aTpIOrNt56NY

3/ Header Builder > edit template > settings of Newsletter > Popup > change the Custom Height value.

Warm Regards,
The 8Theme Team

Hello Mike_XStore,

Private Content

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

1/ Please check the Blog page now.

https://prnt.sc/DWSs6tJbmINk – 2 pages are here, so we’ve edited the Blog page link in the Appearance > Menus for you.

2/ There are two Single product builders available, and you can choose the one that best suits your preferences:
– Single Product Builder in Theme Options (old one) as shown on your video.
– Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

3/ To edit this part https://prnt.sc/nsvACeU-RFue , go to XStore Builders > Footer > edit template – https://prnt.sc/79Dw6k9fManc

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please provide the URL of the page containing the login form https://prnt.sc/7KaIw8KW7YH9 ?

We appreciate your cooperation and look forward to your reply.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Subhkamnaye,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team