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Viewing 30 posts - 2,911 through 2,940 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:10

    Hello,

    Thank you for reaching out to us.

    1/ XStore Builders > Archive Products > Edit template
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    2/ Apperance > Widgets > Shop sidebar content

    3/ XStore Builders > Archive Products > Edit template > Archive Products settings – https://prnt.sc/l-RSqPqBWXSZ

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:02

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing an issue with the “Live Paste” feature.
    We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/0eveayt – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:59

    Hello,

    Thank you for your message.

    We’re glad to hear that you were able to resolve the related product issue on your own. Should you need any further assistance or have any other questions, please don’t hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:57

    Hello,

    Thank you for reaching out to us.

    Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:55

    Hello,

    Thank you for reaching out to us.

    Concerning the homepage layout on mobile devices, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:54

    Hello,

    Thank you for reaching out to us.

    We understand how important the registration functionality is for your website.

    To resolve this issue, please follow these steps: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:52

    Hello,

    Good day to you!

    Thank you for reaching out to us. We hope you are doing well.

    To enable automatic currency switching based on the customer’s IP address, you will need to use a currency switcher plugin that supports geolocation functionality. Many popular multi-currency plugins for WooCommerce, such as “WOOCS – WooCommerce Currency Switcher” or “Currency Switcher for WooCommerce by WP Wham,” offer this feature.

    Once installed, you can enable the geolocation option in the plugin settings. This will allow the plugin to detect the customer’s location via their IP address and display the appropriate currency automatically.

    Please ensure that the WooCommerce Geolocation feature is also enabled under WooCommerce > Settings > General > Default Customer Location. Set it to “Geolocate (with page caching support)” for best performance.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:52

    Hello,

    Thank you for reaching out to us.

    To import all product data—including images, PDF files, descriptions, and other related information—from another site, we recommend using the built-in import/export tools available in WordPress or a third-party plugin that supports full product data migration. If you are using WooCommerce, plugins such as “Product Import Export for WooCommerce” or “WP All Import” can be very helpful for this purpose.

    Here are the general steps you can follow:

    1. Export the product data from the source site in a compatible format (usually CSV or XML).
    2. Ensure that all media files (images, PDFs, etc.) are accessible via URLs or included in the export.
    3. Use a compatible import plugin on your current site to map and import the data accordingly.
    4. Verify that all product details, including media files, have been imported correctly.

    Please make sure to back up your site before performing any import operations.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 16:02

    Hello,

    Could you please provide the links to the pages shown in your screenshots and temporary wp-admin access?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 15:38

    Hello,

    1/ You need to select 1 builder for single product pages (in Theme Options or via Elementor).

    Kindly note that the product description is unique and can be edited individually for each product https://prnt.sc/SOMJC8byIcGq . However, the layout of all single product pages is shared and should be edited using the selected builder.

    2/ Regarding the typography issue, if changes made in the Customizer are not applying as expected, please try the following steps:
    – Go to Theme Options > Typography and confirm that the font settings are correctly configured for each element (body, headings, etc.).
    – Make sure there are no conflicting settings in Elementor or any custom CSS that may override the Customizer settings.
    – After making changes, click “Publish” in the Customizer and clear your cache to see the updates.

    Additionally, we kindly ask you to provide a screenshot of the specific text whose typography you are unable to modify. This will help us better understand the issue and assist you more effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 15:11

    Hello, Omar Quddam,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 15:09

    Hello,

    Thank you for reaching out to us.

    To update the featured image of a post, please follow these steps:
    Dashboard > Posts > Edit Post > Edit Featured Image

    https://www.wpbeginner.com/beginners-guide/how-to-add-featured-image-or-post-thumbnails-in-wordpress/

    If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 14:48

    Hello, Omar Quddam,

    XStore Builders > Footer > Conditions of templates – https://prnt.sc/kPLhti-9nTrE

    You can check the Footer now.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 14:18

    Hello,

    Theme Options > Breadcrumbs > remove or change background image there.

    Header overlap can be disabled via XStore Builders > Header Builder > edit template > https://prnt.sc/xsOzyq2DGrA2

    Right now, we’ve changed the conditions for the archive posts template on your site – https://prnt.sc/Keo4XW_6nA0c . Please check the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 14:08

    Hello,

    Thank you for reaching out to us.

    There are two header builders available, and you can choose the one that best suits your preferences:
    – Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
    – Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

    In your case, the settings from the new Elementor Header Builder work.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 13:45

    Hello,

    We have made further adjustments for you; however, please note that the issue is not related to the theme or any of our actions. It appears that someone else with access to your server is causing the problem.

    Kindly review our previous response once again – https://prnt.sc/TIDdZ8Q3aIyx

    As shown in the following screenshot: https://prnt.sc/fjOIim1mTU_G — there is activity on the server between 7:00 and 7:30 during which a file is being deleted.

    Unfortunately, until this matter is resolved on your end, the issue will persist.

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 13:35

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 12:44

    Hello,

    Thank you for reaching out to us.

    1/ Please check this topic – https://www.8theme.com/topic/newsletter-popup-header-builder-elementor/#post-436542

    2/ We recommend applying the following settings: https://prnt.sc/aTpIOrNt56NY

    3/ Header Builder > edit template > settings of Newsletter > Popup > change the Custom Height value.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 12:35

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the situation.. This will help us better understand.
    Upload the video on a file-sharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 11:01

    Hello Mike_XStore,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 10:56

    Hello, Baris

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 10:55

    Hello,

    We appreciate your prompt response.

    To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 10:51

    Hello Inva,

    We appreciate your prompt response.

    The issue was caused by the store page being set to Draft status. It has now been resolved, and everything is functioning properly.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 10:43

    Hello,

    1/ Please check the Blog page now.

    https://prnt.sc/DWSs6tJbmINk – 2 pages are here, so we’ve edited the Blog page link in the Appearance > Menus for you.

    2/ There are two Single product builders available, and you can choose the one that best suits your preferences:
    – Single Product Builder in Theme Options (old one) as shown on your video.
    – Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

    Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    3/ To edit this part https://prnt.sc/nsvACeU-RFue , go to XStore Builders > Footer > edit template – https://prnt.sc/79Dw6k9fManc

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 10:36

    Hello,

    Please clear cache and check one more time – https://xstore.8theme.com/update-history/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 07:36

    Hello,

    We appreciate your prompt response.

    Could you please provide the URL of the page containing the login form https://prnt.sc/7KaIw8KW7YH9 ?

    We appreciate your cooperation and look forward to your reply.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 07:33

    Hello, Omar Quddam,

    Thank you for reaching out to us.

    1/ Dashboard > Settings > Reading > “Posts page” and “Blog pages show at most”

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 07:18

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 07:17

    Hello, Safe Desires,

    Thank you for providing FTP access.

    However, the WordPress admin credentials you shared appear to be incorrect. We kindly ask you to verify and provide the correct login details that will allow us to access the admin panel of your website.

    We appreciate your cooperation and look forward to your response.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 07:14

    Hello, Subhkamnaye,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Warm Regards,
    The 8Theme Team

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Viewing 30 posts - 2,911 through 2,940 (of 3,557 total)
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