Page 96 – 8theme.com

Forum Replies Created

Viewing 30 posts - 2,851 through 2,880 (of 3,557 total)

← 1 2 3 … 95 96 97 … 117 118 119 →

Alex Carter

Support staff

April 22, 2025 at 14:13

Hello,

Thank you for your message.

We’re glad to hear that you are now able to edit with Elementor. Please note that if the editor is taking a long time to load, it could be due to several factors such as server performance, plugin conflicts, or browser-related issues.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#441445 Copied In reply to: Elementor not working after importing demo

Alex Carter

Support staff

April 22, 2025 at 14:07

Hello,

We appreciate your prompt response.

Thank you for the wp-admin access.

Unfortunately, we were unable to establish a connection to your FTP server.
We kindly ask that you try connecting via FileZilla on your end to verify the credentials. Please provide us with the correct FTP login details.

Warm Regards,
The 8Theme Team

#441443 Copied In reply to: Inquiry Regarding Changing and Translating “Search in XStore” Placeholder in Mobile Panel

Alex Carter

Support staff

April 22, 2025 at 12:30

Hello, Andrews,

Thank you for reaching out to us.

We have disabled the Static Blocks cache via Theme Options > Speed Optimization on your behalf. Kindly clear your browser cache as well as the cache from any caching plugins you may be using, and then check the results.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#441435 Copied In reply to: Am having issues with installing the plugins and some code Erros

Alex Carter

Support staff

April 22, 2025 at 12:24

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#441434 Copied In reply to: Inquiry Regarding Changing and Translating “Search in XStore” Placeholder in Mobile Panel

Alex Carter

Support staff

April 22, 2025 at 11:23

Hello,

We hope this message finds you well.

As per your request, we have successfully activated the child theme on your website. You may now add your custom code to the functions.php file of the child theme.

If implementing the custom code does not achieve the desired result, we kindly recommend reaching out to the official WooCommerce support team. They will be able to provide you with the appropriate code to meet your specific requirements – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#441432 Copied In reply to: some items locked and cannot be used..

Alex Carter

Support staff

April 22, 2025 at 11:17

Hello,

We appreciate your prompt response.

We have successfully activated the Pro Elements plugin on your website. Afterward, we tested the functionality by editing a random page, and everything appears to be working correctly. Please find the screenshot for your reference: https://prnt.sc/7bobhDLGC_u_

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#441431 Copied In reply to: Elementor not working after importing demo

Alex Carter

Support staff

April 22, 2025 at 09:56

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441414 Copied In reply to: Elementor not working after importing demo

Alex Carter

Support staff

April 22, 2025 at 09:05

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

1/ Please note that during the import of demo content, attributes and variations may not always be imported completely, which may have caused this issue. You just need to replace the demo products with your own.

2/ Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Warm Regards,
The 8Theme Team

#441407 Copied In reply to: I have imported the website however the templete seems not the most updated ones.

Alex Carter

Support staff

April 22, 2025 at 08:41

Hello,

The link you provided with the /wp-admin path leads to a “404 – Page Not Found” error. We kindly ask you to provide a correct link to the login page.

Warm Regards,
The 8Theme Team

#441406 Copied In reply to: Problem after new installation

Alex Carter

Support staff

April 22, 2025 at 08:28

Hello,

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#441403 Copied In reply to: how custom tab works. i need to add different custom contents in different products

Alex Carter

Support staff

April 22, 2025 at 08:25

Hello,

Greetings of the day!

Thank you for reaching out to us.

Yes, it is possible to require users to log in before making a purchase. This can be achieved by enabling the option that restricts guest checkout, ensuring that only registered and logged-in users are able to place orders.

To enable this feature, please follow these steps:

1. From your WordPress dashboard, go to WooCommerce > Settings.
2. Click on the Accounts & Privacy tab.
3. Under the “Guest checkout” section, uncheck the option that says “Allow customers to place orders without an account.”
4. Optionally, you can also enable “Allow customers to create an account during checkout” to make the process easier for new users.

Once this is configured, customers will be required to log in or create an account before completing their purchase.

If you need any further assistance, please feel free to let us know. We are always here to help.

Best Regards,
8Theme’s Team

#441402 Copied In reply to: need to get user logged in before purchase

Alex Carter

Support staff

April 22, 2025 at 08:02

Hello,

We appreciate your prompt response.

1/ Solved via Header Builder with Elementor > Edit template > https://prnt.sc/1kcie03g8JHi

2/ Solved via editing the page using Elementor > Categories element settings – https://prnt.sc/ojZNd-7jb0DQ

Warm Regards,
The 8Theme Team

#441397 Copied In reply to: Grocery market problem , photos are dameges size go crazy

Alex Carter

Support staff

April 22, 2025 at 07:56

Hello,

Thank you for reaching out to us.

This is the content of the product description – https://prnt.sc/zf187ZcfJaAa
To change it or remove, go to edit product > edit description – https://prnt.sc/qEQiulUmcfxd

Private content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#441396 Copied In reply to: how custom tab works. i need to add different custom contents in different products

Alex Carter

Support staff

April 22, 2025 at 07:43

Hello, Rok

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#441393 Copied In reply to: How to fix overflow-x on the home page. overflow doesnt work
Alex Carter

Support staff

April 22, 2025 at 07:42
Hello,

We appreciate your prompt response.

Colors can be changed using custom CSS code, for example:

selector .sidebar-widget ul li a { color: #222; } selector .widget-title { color: red; }

Private Content

Warm Regards,
The 8Theme Team
Please contact administrator
for this information.
#441392 Copied In reply to: How to change the color in widget. Default options are not available
Alex Carter

Support staff

April 22, 2025 at 07:12

Hello,

Thank you for reaching out to us.

Concerning the single product layout on mobile devices, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Warm Regards,
The 8Theme Team

#441388 Copied In reply to: New Technical Issue Problem – As Soon As possible resolved my Issue

Alex Carter

Support staff

April 22, 2025 at 07:11

Hello,

Thank you for reaching out to us.

Could you please provide a link to the mentioned page?

Warm Regards,
The 8Theme Team

#441387 Copied In reply to: How to show categories of specific brand

Alex Carter

Support staff

April 22, 2025 at 07:08

Hello,

Thank you for reaching out to us.

Could you please provide more details about the issue you are experiencing? If possible, kindly include screenshots to help us better understand how we can assist you.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm regards,
The 8Theme Team

#441386 Copied In reply to: I have imported the website however the templete seems not the most updated ones.

Alex Carter

Support staff

April 22, 2025 at 06:58

Hello,

Thank you for reaching out to us.

To display categories and subcategories on the shop page in a vertical menu format, go to WordPress Dashboard > Appearance > Widgets. Add the “Product Categories” widget to the desired widget area (e.g., Shop Sidebar). Ensure the “Show hierarchy” option is enabled to display subcategories.

Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it.

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best Regards,
8Theme’s Team

#441384 Copied In reply to: Categories en left sidebar with a hierarchy

Alex Carter

Support staff

April 21, 2025 at 15:27

Hello,

It appears that the use of a CDN might be the cause of the issue. Could you please temporarily disable it for testing purposes?

Best regards,
8Theme Team

#441358 Copied In reply to: demo import my page for website is not working

Alex Carter

Support staff

April 21, 2025 at 14:16

Hello,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We kindly ask you to downgrade your PHP version from 8.3.17 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.3.17.

We can’t edit the Home page using Elementor on your site right now, unfortunately.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#441351 Copied In reply to: Grocery market problem , photos are dameges size go crazy

Alex Carter

Support staff

April 21, 2025 at 14:06

Hello,

We kindly request that you verify the functionality of the default WooCommerce widget titled “Filter products by price” (Appearance > Widgets > Shop sidebar > https://prnt.sc/MUL9sTbd0T-l ) to ensure it meets your requirements.

If the problem is independent of added widget, check how it works with the Storefront theme activated. It is possible that the problem is independent of the theme activated on site and something is wrong with products, so you will need to contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#441350 Copied In reply to: How to recover the template shop page demo content

Alex Carter

Support staff

April 21, 2025 at 13:59

Hello,

Thank you for reaching out to us.

XStore > Built-in Email Builder > enable the Builder.

Additionally, we kindly recommend ensuring that your theme and all plugins are updated to their latest versions for optimal performance: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Should you have any further questions or need assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#441348 Copied In reply to: Hello, I have created custom Gmail templates for all emails (e.g., account created, order placed, or

Alex Carter

Support staff

April 21, 2025 at 13:22

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441346 Copied In reply to: Grocery market problem , photos are dameges size go crazy

Alex Carter

Support staff

April 21, 2025 at 12:16

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441341 Copied In reply to: How to recover the template shop page demo content

Alex Carter

Support staff

April 21, 2025 at 10:47

Hello,

Thank you for reaching out to us.

When we navigate to Appearance > Themes, we can see that the parent theme is currently active, while there appears to be an issue with the child theme https://prnt.sc/RM1iiD8tEq2W

You can download the base child theme from – https://fex.net/s/pttd6pr
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that, install and activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Warm Regards,
The 8Theme Team

#441334 Copied In reply to: some items locked and cannot be used..

Alex Carter

Support staff

April 21, 2025 at 09:15

Hello,

Thank you very much for your kind words and positive feedback. We truly appreciate your support and are glad to hear that you are satisfied with the theme and our team.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.

Best Regards,
8Theme’s Team

#441322 Copied In reply to: mobile UI – not fixed design theme in mobile

Alex Carter

Support staff

April 21, 2025 at 08:11

Hello,

Thank you for reaching out to us.

We kindly ask you to post different questions as separate topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Additionally, we would like to inform you that we currently see only one screenshot provided from your side.

Upload screenshots on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441310 Copied In reply to: changes to make to the website that I’m not really able to do

Alex Carter

Support staff

April 21, 2025 at 08:02

Hello,

Thank you for reaching out to us.

We are currently unable to access your Dashboard.
Please refer to the following screenshot for reference: https://prnt.sc/jjUjBnbDbpSB

The issue appears to be an internal server error, which is related to your hosting environment. We kindly recommend contacting your hosting provider to investigate and resolve this matter, as it falls under server-side support.

Warm Regards,
The 8Theme Team

#441305 Copied In reply to: Issue with displaying with MultiVendorX for the vendors list page

Alex Carter

Support staff

April 21, 2025 at 07:56

Hello,

Code from this article https://woocommerce.com/document/change-a-currency-symbol/ should be added in the functions.php file of the child theme.

May we kindly ask if you already have a child theme installed on your website?

Additionally, could you please provide temporary WordPress admin access?

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#441303 Copied In reply to: some items locked and cannot be used..
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Viewing 2,880 results - 2,851 through 2,880 (of 3,557 total)

Viewing 30 posts - 2,851 through 2,880 (of 3,557 total)

← 1 2 3 … 95 96 97 … 117 118 119 →

Forum Replies Created

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