Hello,

Thank you for reaching out to us.

Header Builder with Elementor > edit template > Cart > Off-Canvas > Automatically Open Canvas > On.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Understanding the Difference Between WooCommerce Brands and Royal Brands
– WooCommerce Brands: Introduced in a recent WooCommerce update (9.6), this feature allows users to assign brands to products natively within WooCommerce.
– Royal Brands: A custom branding feature developed by 8Theme before WooCommerce introduced its own brands. It is integrated with Royal’s widgets and elements.

Disabling WooCommerce Brands
Add the following code to your child theme’s functions.php file:
add_action( ‘init’, function() {
update_option( ‘wc_feature_woocommerce_brands_enabled’, ‘no’ );
} );

Regarding the issue shown in your screenshot: this behavior has always existed when the product information exceeds the visible area of your screen. To resolve this, we recommend disabling any unnecessary elements to optimize the display – https://prnt.sc/aUVyuI-PGcWw

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Yes, it is possible to transfer existing translations made with Loco Translate from one website to another. To do this, you will need to copy the translation files (usually with .po and .mo extensions) from the original site to the same location in the new site. These files are typically located in one of the following directories, depending on where the translations were saved:

– wp-content/languages/themes/
– wp-content/languages/plugins/
– wp-content/themes/your-theme-name/languages/
– wp-content/plugins/your-plugin-name/languages/

After copying the files to the corresponding directory on the new site, you should be able to see and use the translations in Loco Translate without needing to recreate them.

Please ensure that the theme or plugin versions are the same on both sites to avoid any compatibility issues with the translation strings.

If you need further assistance, feel free to contact us.

Best Regards,
8Theme’s Team

Hello,

We kindly ask you to navigate to XStore > Static Blocks, then edit the Footer using Elementor. From there, you may remove or update the image as shown in the following screenshot: https://prnt.sc/Ef-zMSWNpfAu

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Lance,

Edit page content using Elementor > Slider settings > General > Custom height value > https://prnt.sc/mHJ37xiNclKw

Best Regards,
8Theme’s Team

Hello, Lance,

Here are examples – https://prnt.sc/oziJZov_5IqV https://prnt.sc/hiMUOMj_iZMS https://prnt.sc/aukqMbl5lJgp

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We are unable to log in using the credentials you provided. Kindly verify the login details and provide the correct information.

Custom CSS code can be added in Theme Options > Theme Custom CSS:

.main-products-loop .filter-wrap {
    display: none !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please provide us with the correct temporary WP-Admin access.

Warm Regards,
The 8Theme Team

Hello, Lance,

We appreciate your prompt response.

1/ Dashboard > XStore > Static blocks > edit Footer using Elementor > https://prnt.sc/Ef-zMSWNpfAu

2/ Could you please clarify which specific banner you are referring to?

Best Regards,
8Theme’s Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Here is an example for you https://prnt.sc/Z4WcOuptu3mO > https://prnt.sc/Ma3FX-my-7hR

Warm Regards,
The 8Theme Team