Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your continued support and the use of multiple XStore licenses. Regarding your inquiry about XStore AMP, we’d be happy to clarify.

XStore AMP (Accelerated Mobile Pages) is an optional feature designed to improve the loading speed and performance of your website on mobile devices. It creates lightweight versions of your pages that load almost instantly, which can enhance the user experience for mobile visitors and potentially improve your SEO rankings.

Read more – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

However, if your current setup already delivers excellent performance on mobile devices, or if you are using other optimization methods, you may choose to disable or remove the XStore AMP plugin without affecting the core functionality of your website. Please ensure to test your site thoroughly after making any changes to confirm that everything continues to work as expected.

If your goal is to achieve maximum speed across all instances of your XStore theme on your corporate VPS, we recommend using a combination of caching, image optimization, and performance-focused plugins, along with keeping your theme and plugins up to date.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’ve selected the Wishlist page – https://prnt.sc/HfklF9z6W0eB Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Kindly try adjusting the following settings by navigating to: Appearance > Customize > WooCommerce – https://prnt.sc/ouzNa-k0nxxs

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing slowness while editing your website with Elementor. This issue can be caused by several factors, such as server performance, plugin conflicts, or browser-related problems.

To assist you better, we kindly ask you to try the following steps:

1. Make sure your WordPress, theme, and all plugins are updated to the latest versions.
2. Clear your browser cache and try using a different browser to see if the issue persists.
3. Deactivate all third-party plugins except Elementor and our theme core plugin, then check if the speed improves.
4. Increase your WordPress memory limit by adding the following line to your wp-config.php file:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
5. Check your hosting performance, as limited server resources can also affect Elementor’s speed.

If the issue continues after trying these steps, please provide us with temporary wp-admin access via the private content area so we can investigate further.

Best Regards,
8Theme’s Team

Hello, khurram virk

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Zamgra_Legacy,

Here is a video from your site > Mobile panel – https://gyazo.com/9c9636e2f088fe3b01cb9dc2df5fd7e0

Warm Regards,
The 8Theme Team

Hello, Zamgra_Legacy,

Please clear cache and check now.

Warm Regards,
The 8Theme Team

Hello, Zamgra_Legacy,

Thank you for reaching out to us.

We have made the requested changes for you. Kindly check the result at your convenience and let us know if everything is in order.

https://youtu.be/ZyjZ-vCx0pE?feature=shared

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide a more detailed description of the result you are aiming to achieve? This will help us assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

1) While we recommend using subdomains such as dev.domain.com or test.domain.com for clarity and automatic recognition, the name of the staging domain (e.g., preprod.moom-skincare.com) does not strictly affect the functionality. You can use the mentioned domain.

2) staging

3) On your account page, you can find information regarding the websites where the system detects the activation of your license: https://www.8theme.com/account-user/?user_id=36253.
If the theme is being used on a website but the system does not recognize the activation, please go to the section where the activation code is entered on your site, deactivate the license, and then reactivate it using your purchase code. This will help update and synchronize the license data.

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to temporarily remove the custom code provided in the following link:
https://www.8theme.com/topic/changes-to-make-to-the-website-that-im-not-really-able-to-do/?view=all#post-441774
and then check how the website functions without it.

Additionally, we recommend continuing the discussion with the specialist who originally provided the mentioned code for further assistance.

Warm Regards,
The 8Theme Team

Hello, Villiam,

Thank you for reaching out to us.

We have noticed that you are currently editing the following page: https://prnt.sc/zgUrWPkDFIgV. In order to proceed, we kindly ask that you either add the Breadcrumbs element to the page content or close the editor so that we can take a closer look at your settings.

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to add the following code as well:

.elementor-widget-woocommerce-product-etheme_related .price {
    display: none;
}

Warm Regards,
The 8Theme Team

Hello,

https://prnt.sc/f6CJFh1iBEaK – Loco Translate > Plugins > XStore Core > edit translation

Warm Regards,
The 8Theme Team