Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 2, 2025 at 09:30
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 2, 2025 at 09:29
Hello, finleydesign
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Alex Carter
Support staff
May 2, 2025 at 08:26
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 2, 2025 at 07:29
Hello,
Thank you for reaching out to us.
Custom CSS code can be used, for example:
.content-product .products-page-cats a {
margin-left: 10px;
}
.content-product .product-title a {
line-height: 1.6;
}
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 2, 2025 at 07:27
Hello,
Thank you for reaching out to us.
1/ Theme Options > Footer > Back to top button > Off.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 2, 2025 at 07:14
Hello,
Thank you for reaching out to us.
Regarding your request to remove or hide the “Province” field from the checkout page of your website, we would like to inform you that this option is not available directly through the XStore > Theme Options > WooCommerce (or Customize > Checkout) settings.
To achieve this, you may need to use a custom code snippet or a third-party plugin that allows you to modify the checkout fields. We recommend consulting with a developer or using a plugin such as “Checkout Field Editor for WooCommerce” to manage and customize the checkout fields according to your needs.
It is possible that the cause of this is related to cached data.
We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:
WooCommerce > Status > Tools
Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients
If you continue to experience any issues after performing these steps, please provide us with FTP access.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 14:13
Hello,
Thank you for reaching out to us.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 14:11
Hello,
Thank you for reaching out to us.
Could you provide the URL of the product from your screenshot?
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 12:18
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 12:16
Hello,
Thank you for reaching out to us.
In response to your first question, you do not need Elementor Pro to use the Elementor Header Builder with our theme. The header builder functionality is fully compatible with the free version – Pro Elements plugin.
Regarding your second question about removing the demo drop-down menu on the shop page, you can manage this through Appearance> Menus > Main menu > https://prnt.sc/qxlT8s_XmlGe
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 10:40
Hello,
Thank you for reaching out to us.
We’re glad to hear that the issue has been resolved by switching to the Default WordPress Theme Layout. Regarding your question, the “Blank Page” layout in WPBakery is designed to provide a completely empty canvas, which means it does not include any theme elements such as headers, footers, or sidebars. This layout is typically used for landing pages or custom designs where you want full control over the content without any default theme structure.
If you require the standard layout and theme elements to be displayed, we recommend using the “Default” layout instead of the “Blank Page” option.
Should you have any further questions or need additional assistance, please feel free to contact us.
We truly appreciate your feedback and the time you’ve taken to outline each point. Please find our responses below:
1. Wishlist Icon Visibility on Mobile
You are correct that the wishlist icon currently appears only on hover, which can affect usability on mobile devices. This behavior is by design; however, we understand the concern. At the moment, there is built-in setting: Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > Hover buttons on mobile.
2. Add to Cart Button Position
The position of the “Add to Cart” button is currently managed by the theme’s predefined product card layout. While there is no direct drag-and-drop control over its placement via the Theme Options or Elementor, this article will help you submit a request for adding a new setting or functionality: https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/
For now, custom modifications via a child theme or custom CSS may be required to reposition the button.
3. Smart Carousel Conflict on Mobile
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end. Additionally, let us know what mobile and browser you use.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
4. Prebuilt Flexibility and Customization
We understand your desire for greater drag-and-drop flexibility. While XStore offers a wide range of prebuilt elements and templates, certain WooCommerce components are currently limited by the structure of both the theme and WooCommerce itself. We encourage you to share your suggestions on our task board: https://www.8theme.com/taskboard/
Our development team regularly reviews this feedback for consideration in future updates.
6. Building Custom Product Cards with Elementor
XStore Builders > Archive products builder > edit template > Archive product element settings > Product > enable/disable desired elements – https://prnt.sc/bOV2MRcgnyfY
We hope this clarifies your concerns.
Thank you again for choosing XStore and for your valuable feedback here.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Alex Carter
Support staff
May 1, 2025 at 08:03
Hello,
Thank you for reaching out to us.
The Kirki Customizer Framework plugin is currently activated on your website and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.
Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.
If you need assistance with setting up these attributes or customizing the product page layout, please let us know, and we will be happy to guide you through the process.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
May 1, 2025 at 07:47
Hello,
This should appear automatically.
Kindly clear your browser cache and check again, as we are already able to see the following on your website: https://prnt.sc/TUO0Q-A3T9uT
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 07:45
Hello,
We have recorded a video for you and added it to the Private Content section.
Additionally, we noticed that you are using a cache plugin on your website. For optimal results, we recommend temporarily disabling the cache plugin while implementing the majority of your changes. This will help ensure that updates are reflected correctly.
Please also remember to clear your browser cache regularly. Instructions on how to do this can be found online and may vary depending on the browser you are using.
Should you have any questions or need further assistance, feel free to reach out.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
May 1, 2025 at 07:21
Hello,
Thank you for reaching out to us.
We appreciate your suggestion regarding the product display in different categories. We understand that you would like the black variation of the Push-Up Temptation Bodysuit to be shown in the “Teddy” category, and the white variation to be displayed in the “Bridal Lingerie” category.
Unfortunately, this functionality is not currently available, and we are unable to implement such changes immediately.
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Alex Carter
Support staff
May 1, 2025 at 07:07
Hello, Marketingmachine,
Thank you for reaching out to us.
We kindly ask you to downgrade your PHP version from 8.4.6 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.4.6.
We’re sorry to hear that you are experiencing a critical error after updating WooCommerce and WordPress. To assist you more effectively, could you please provide us with the following details:
– A screenshot or the exact error message you are seeing
– URL of page with the problem
– The current versions of WordPress, WooCommerce, and the theme you are using
– A list of any active plugins on your site
In the meantime, we recommend enabling WordPress debug mode to gather more information about the error. You can do this by editing your wp-config.php file and setting the following:
