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Viewing 30 posts - 2,521 through 2,550 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 13:38

    Hello,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 13:38

    Hello,

    Custom CSS code can be used

    .content-product .product-title {
        font-size: 14px !important;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 13:04

    Hello,

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 13:01

    Hello, Ernesto,

    Thank you for reaching out to us.

    We have updated the settings through the Theme Options. Kindly review the changes at your convenience and let us know if everything meets your expectations.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 12:54

    Hello, Olga777,

    We appreciate your prompt response.

    We kindly recommend that you update the theme – https://prnt.sc/U4mEy876D57Z

    The matter regarding the closure of topics should be solved now.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 12:46

    Hello,

    Thank you for reaching out to us.

    Could you please provide a screenshot and a link to the page in question?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 10:52

    Hello,

    Thank you for reaching out to us.

    We are pleased to guide you through the process of adjusting the product title display settings in your XStore theme. Please follow the instructions below:

    1. Navigate to XStore > Theme Options.
    2. Proceed to WooCommerce > Shop > Product Design.
    3. Select ‘Title Limitation Type’.
    4. Adjust the ‘Lines Number’.
    5. Click ‘Publish’ to save and apply the changes.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 09:03

    Hello,

    Thank you for reaching out to us.

    To display the phone number and email contact page link in the top right area of your website, please navigate to Theme Options > Header Builder > edit Contacts element settings.
    As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

    We hope this helps.

    If you need further assistance with this setup, feel free to let us know, and we’ll be happy to help.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 08:59

    Hello,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    Let us know the results.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 08:29

    Hello,

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 07:50

    Hello,

    Thank you for reaching out to us.

    Kindly adjust the margin in the code you added to the page – https://prnt.sc/ohQEHGPEWIog
    For example, change margin: 30px auto; to https://prnt.sc/Rl1xzpx41dtX
    Or add this code too –

    #comments {
        margin-top: 0px;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 07:20

    Hello, Jennifer,

    We appreciate your prompt response.

    Kindly try implementing the following custom CSS code:

    .et-toggle-mob-sidebars-inner {
        left: unset !important;
        right: 0% !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 8, 2025 at 07:01

    Hello, Deborah,

    Thank you for reaching out to us.

    Unfortunately, this functionality is not currently available.

    However, we kindly invite you to review the following resources for more information on how to request new features or customization services:
    – How to submit a request for adding a new setting or functionality:
    https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/
    – Paid additional customization services:
    https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 11:40

    Hello,

    We appreciate your prompt response.

    Custom CSS code can be used:

    .page-heading {
        background-image: none !important;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Background Color of Breadcrumbs can be changed via Theme Options > Breadcrumbs.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 11:12

    Hello,

    Thank you for reaching out to us.

    Could you please provide a link to the page where the behavior you mentioned is occurring?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 11:10

    Hello, Deborah,

    We appreciate your prompt response.

    Please go to: Single Product Builder > Product Images > Sale Flash > Off.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 11:08
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 11:08

    Hello,

    Thank you for reaching out to us.

    Do you mean the Shop page? By default settings for the Shop page come from Theme Options > WooCommerce.
    To be able to edit the Shop page using Elementor, please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ .

    We can’t check your Shop page https://prnt.sc/FrRfGDMWrlFb . Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 11:04

    Hello, Amiseo,

    Thank you for reaching out to us.

    Please try adding the following CSS code to your site (you can add it via Theme Options > Custom CSS):

    .search-results .content-inside.product-category {
        display: none;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:44

    Hello,

    Thank you for reaching out to us.

    We kindly recommend that you contact the support team of the plugin that adds the mentioned button to your website, as they will be best equipped to assist you with this matter.

    However, from our side, we can suggest a custom CSS code that adjusts the position of the icon:

    div#hu-revoke {
        top: 75% !important;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:38

    Hello,

    Thank you for reaching out to us.

    Please go to Single Product Builder > and delete this custom CSS code – https://prnt.sc/B_KyQIPzSlYB

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:33

    Hello, Deborah,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:32

    Hello,

    We’re glad to hear that it worked successfully!

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:32

    Hello, Hedo,

    Thank you for reaching out to us.

    To translate the desired strings, please follow the steps below:

    – Navigate to Loco Translate > Themes > XStore
    – Navigate to Loco Translate > Plugins > WooCommerce
    – Navigate to Loco Translate > Plugins > XStore Core

    You will be able to find and translate the necessary strings within these sections.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:26

    Hello, Atiroh,

    Thank you for reaching out to us.

    We kindly request you to navigate to XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page, enable the option, and then publish the changes.

    If you need further assistance, feel free to ask—I’m happy to help!

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:25

    Hello,

    Thank you for reaching out to us.

    We understand that you would like to remove the entire header section of your website, including the sidebar menu, the top logo, and the lock-shaped icon on the right.
    The header can be disabled i the next way via XStore Builders > Header builder with Elementor > https://gyazo.com/3bc837c9f9f1aa3a9abd95e0903f2965

    Additionally, you would like to reduce the spacing between your H1 title “zeltrio” and the area above it. To do so, go to the edit page using Elementor > edit settings here – https://prnt.sc/oEOSZneAbBDG https://prnt.sc/c3lIh06oh4ut

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:20

    Hello,

    Thank you for your message and for providing the screenshot.

    The button you are referring to is the “Back to Top” button, which appears in the bottom right corner of the website. If you would like to remove it, you can do so by navigating to Theme Options > Footer > Back to Top Button and disabling the option.

    Please let us know if you need any further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:07

    Hello,

    Thank you for reaching out to us.

    We appreciate your detailed explanation and the provided links and screenshots.

    Could you please provide a screenshot of the single product builder content (editor), or alternatively, grant temporary access to the admin panel?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:05

    Hello,

    Thank you for reaching out to us.

    We appreciate your interest in customizing the gallery section. At the moment, the default gallery element does not support adding individual links to each image directly. However, you can achieve this functionality by using the “Carousel Anything” or “Banners” elements instead, which allow you to assign custom links to each image.

    To proceed, please follow these steps:

    1. Navigate to the page where you want to add the gallery.
    2. Use the “Banners” element from the page builder.
    3. Upload your images and assign a custom link to each one individually.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 7, 2025 at 07:01

    Hello, Jennifer,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

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Viewing 30 posts - 2,521 through 2,550 (of 3,557 total)
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