Hello Debbie,

Thank you for reaching out to us and for providing detailed information regarding the issues you’re experiencing after switching from the YITH Wishlist to the XStore Wishlist on your staging site.

We appreciate your efforts in following the video tutorial and understand the challenges you’re currently facing. Please find our responses to each of your concerns below:

1. Wishlist Page Redirecting to Account Dashboard for Logged-in Users:
Dynamic pages can be changed to static using our shortcodes https://prnt.sc/vc1Sn2yY6uSB , example is in the video – https://youtu.be/ZyjZ-vCx0pE

2. “You May Also Like” Section on Account Page:
This section can be disabled via Woocommerce > Settings > Accounts > XStore “My account” page settings > Products Type > None.

3. Removing “GTIN: Array” from Product Pages:
Please provide us with a screenshot and the URL of the page where it is visible.

We recommend performing these changes on your staging site first and verifying the results. If you continue to experience issues, please let us know, and we will be happy to further assist you.

Best Regards,
8Theme’s Team

Hello,

We kindly ask you to clear your browser cache.

At the moment, we are unable to see the images from your screenshots on the homepage of your website. It is possible that you have already resolved the issue on your end.

If the problem persists or if you need further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Rich Kil,

Thank you for reaching out to us.

We’ve created an example for you – https://prnt.sc/FHTsiwz2anry

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Dashboard > Updates > click on “Check again” OR download the Core plugin archive (The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/d0aeyvy )
Go to Dashboard > Plugins > Add new > Upload plugin > Choose downloaded plugin > Install now > click on “Replace current with uploaded”.
Then, clear all caches and check the result of updates.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

#reviews .verified {
    display: none !important;
}

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The warning messages you are seeing in your WordPress backend indicate that WordPress is attempting to load plugin files that no longer exist in the specified directories. This typically happens when plugins are deleted manually via FTP or File Manager without being properly deactivated and removed through the WordPress admin panel.

To resolve and clean up these warnings, please follow the steps below:

1. Backup Your Website:
Before making any changes, we strongly recommend creating a full backup of your website (files and database) to ensure you can restore it if needed.

2. Remove Missing Plugins from the Database:
These warnings are likely caused by orphaned entries in the wp_options or wp_active_plugins table. You can remove them by:
– Logging into your WordPress admin panel.
– Navigating to Plugins > Installed Plugins and checking if any of the listed plugins are still showing. If so, try deactivating and deleting them from the dashboard.
– If they are not visible in the dashboard, you may need to access your database via phpMyAdmin and manually remove the entries from the wp_options table (option_name: active_plugins) or from any plugin-specific options.

3. Reinstall and Properly Remove Plugins (Optional):
If you are unsure which entries to remove manually, another approach is to reinstall the missing plugins via the WordPress dashboard or FTP, then deactivate and delete them properly through the admin panel. This will ensure all related data is removed cleanly.

4. Disable Error Display (Optional):
If you prefer to hide these warnings temporarily while resolving the issue, you can disable error display by editing your wp-config.php file:
– Locate the line: define(‘WP_DEBUG’, true);
– Replace it with:
define(‘WP_DEBUG’, false);
define(‘WP_DEBUG_DISPLAY’, false);

Please note that this will only hide the warnings from being displayed but will not resolve the underlying issue.

If you are not comfortable performing these steps yourself, we recommend contacting your hosting provider or a qualified WordPress developer for assistance.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly ask you to review the following article, which may help resolve the issue you are experiencing:
https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-full-width-for-the-container-is-not-applied/

If the information provided does not resolve the problem, please grant us temporary access to your WordPress admin panel so that we can check your settings and assist you further.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To modify the footer content, please navigate to the “Static Blocks” section and edit the “Footer” block using Elementor.

If you need any further assistance, feel free to contact us.

Warm Regards,
The 8Theme Team

Hello, SARKIS KARTASHEV

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Solved: https://prnt.sc/zzYzXz3O7ctR

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > Mobile panel > sections > edit link there https://prnt.sc/53WmVQjANp4J

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If this doesn’t solve the issue, provide us with temporary wp-admin and FTP access.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please delete these codes https://prnt.sc/I2qRUY3lBwUH https://prnt.sc/2kmBZZoOlRqw
or change .content-page to body:not(.home) .content-page there.

Warm Regards,
The 8Theme Team