Hello,

We have disabled the Imagify plugin in order to investigate and resolve the issue. Kindly clear your site and browser cache, then check the result.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

2/ https://prnt.sc/m9_HlkORcCZ8 Please check the FTP access you provided.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

We’ve added a video for you in the Private Content area.

Warm Regards,
The 8Theme Team

Hello,

Would you kindly check if you are able to log in using the credentials you have provided to us? We are still unable to access the account.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and for bringing this to our attention.

We sincerely appreciate your feedback regarding the Elementor plugin settings. We understand how important it is for the demo content import process to run smoothly, and we agree that mentioning the need to enable all Elementor features in our documentation would be helpful for users.

We will review and update our guide accordingly to ensure a clearer and more seamless experience for our customers in the future.

Thank you once again for your valuable input.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

ChatGPT can assist you in converting the link to your Short video into an iframe and even customize the parameters according to your specific needs. We have already implemented this for one of the products on your website, as shown in the screenshot: https://prnt.sc/oxoyg_ILaZFM . The link has been provided in the Private Content area for your reference.

If you would like to change the position of the video (e.g., display it as the first or last item in the gallery on single product page), please navigate to:
Theme Options > WooCommerce > Single Product Page > Layout
You can refer to the following screenshot for guidance: https://prnt.sc/XKaJ9P54ctBC

About the “Video will Show On Product Category Instead of Show Feature Image”, please provide temporary FTP access. We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We would like to inform you that the mega menu on your website was created using static blocks, as shown in the following screenshot: https://prnt.sc/QUmTJ3peFBt3 . After creating these blocks, they were assigned in the menu item settings: https://prnt.sc/WU13Lx8uIfBK . The configured menu was then selected within the Header Builder settings, as illustrated in this screenshot: https://prnt.sc/_QiQ8gu7BjqF

Additionally, we recommend watching the following video tutorial for further guidance: https://youtu.be/JiI6qDaVtY4?feature=shared

Should you have any further questions, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Dashboard > Elementor > Element Manager > https://elementor.com/help/element-manager/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out and for providing detailed information regarding the performance issues on your website.

We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

Additionally, kindly disable all unnecessary widgets for Elementor that you are not currently using https://prnt.sc/Dgwb4Y_CDkZW /admin.php?page=elementor-element-manager .
There are approximately 300 widgets in total. Each widget consists of a separate CSS and JS file. As a result, around 400 individual files are being loaded, which causes the website to slow down significantly due to the high number of server requests.

Once this has been done, please try running the test again after implementing all of the recommended steps.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out and for providing detailed information regarding the performance issues on your website.

We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

Additionally, we recommend disabling any unnecessary third-party plugins, as each additional plugin may contribute to slower site performance. For example, the Variation Swatches for WooCommerce plugin can be replaced by our built-in functionality of variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Kindly disable all unnecessary widgets for Elementor that you are not currently using https://prnt.sc/Dgwb4Y_CDkZW /admin.php?page=elementor-element-manager .
There are approximately 300 widgets in total. Each widget consists of a separate CSS and JS file. As a result, around 400 individual files are being loaded, which causes the website to slow down significantly due to the high number of server requests.

Once this has been done, please try running the test again after implementing all of the recommended steps.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You can find detailed information about the XStore Search Analytics feature at the following link:
https://www.8theme.com/documentation/xstore/xstore-features/xstore-search-analytics/

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can find detailed instructions on how to enable user registration on your website by visiting the following link:
https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team