Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

We have noticed that there are currently multiple translation files for both the theme and the core plugin. This appears to be due to the addition of new files instead of renaming the existing ones, which may lead to potential conflicts.

To assist you in resolving this issue, we kindly ask you to provide us with FTP access so that we can perform the necessary configurations on your behalf.

Warm Regards,
The 8Theme Team

Hello,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Could you please provide the URL of the page shown in your screenshot? This will help us assist you more effectively.

Best regards,
The 8Theme Team

Hello,

XStore Builders > Archive products > edit template https://prnt.sc/gNzeo0mhpTbC > the editor works fine – https://prnt.sc/zASEwjsdqQJr

Regarding this screenshot: https://prnt.sc/6IE42AjrFVeF — this behavior is expected. By default, the Shop page cannot be edited using the free version of the Elementor plugin, regardless of the theme being used.
Therefore, in order to edit the Shop page with Elementor, you will need to use the builder we previously recommended to you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

By default settings for the Shop page come from Theme Options > WooCommerce.
To be able to edit the Shop page using Elementor, please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ .

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello,

We’ve added the Checkout element on the Checkout page – https://prnt.sc/RdncW-cZgsw_

Please note that this element may not function correctly on other pages or within static blocks, as WooCommerce, by default, allows only one fully functional Checkout page.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

woocommerce-it_IT.po – correct name, and you need to rename xstore-core-it.po to xstore-core-it_IT.po and xstore-nl_IT.po to xstore-it_IT.po
Clear cache and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello,

We’re always happy to help, and we truly appreciate your kind words.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Here is an example of Conditions – https://prnt.sc/aFjNqGfJMmL8

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To ensure that product images in your catalog appear uniform, even if they are of different sizes, we recommend reading this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

2/ https://prnt.sc/6Af484WYIKpN

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide a link to the page in question, along with a screenshot of the issue?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Let us know the results.

Warm Regards,
The 8Theme Team