Hello,

We understand your surprise, but there is no need to worry. What you are describing is an older technology that is actually the default one and still works. However, our demo uses a new technology with the Header Builder and the Elementor plugin.

There is no need to return to the old method — we are here to help you understand how everything works with the new one.

To begin, please read the article about the Header Builder that we sent you in the previous message. Then, you have two options:
– Simply edit the current demo menu settings: https://prnt.sc/rk09TSFPs5r7
– Or replace the elements currently used with those that use Admin > Appearance > Menu, as shown here: https://prnt.sc/ePRr3dbycotG

We have created two elements for you- Add Departments Menu: https://prnt.sc/zucoJetWw7Vm.
Please open the Header Builder and work with both elements to see which one you prefer to configure – the one using the old or the new menu creation technology.

You can also check this documentation for more details:
https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

We also noticed that you are already using a child theme on your site: https://prnt.sc/SBpnAfS-sqA1

Best Regards,
8Theme’s Team

Hello,

It seems there is some misunderstanding. Let’s try to sort it out together using screenshots.
Here is what I currently see on the product page at the link you provided: https://prnt.sc/NktpC1Bw1IAk
Do you see the same view or something different?

Please describe the desired result in more detail so we can assist you better.

Best Regards,
8Theme’s Team

Hello,

Please download the elementor-1259-2025-11-04.json file https://gyazo.com/fd6fbcd0e860c1e77677df867d65686d (not a zip file).
We have also prepared a video example for you — please check the content in the private area.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please clear cache and check now https://prnt.sc/zCvlzCcNFvKO > https://prnt.sc/hGmMpzgJVBmJ

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Such changes are not included in the basic support, as this is not an issue but a customization request.
If you provide temporary access to the admin panel, we can make a few sample color changes for you as an example.

To replace the XStore branding with something else, please use the plugin included with the theme:
https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

In your screenshot, we can see a header builder element whose content can be modified through the template settings. You can find detailed instructions in our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

For example: https://prnt.sc/rk09TSFPs5r7

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please go to Products > Attributes > edit attribute > change type – https://prnt.sc/3Z_WYrCX5SPb

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this topic – https://www.8theme.com/topic/mailchimp-for-wordpress-status-not-connected/#post-458007

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We’ve disabled Catalog mode (this option prevents customers from purchasing products) in Theme Options > Shop > Catalog mode. Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-full-width-for-the-container-is-not-applied/

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

We recommend updating your theme and plugins to ensure optimal performance and compatibility. Please follow the official update guides below:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If your site is working properly, you can proceed with the update as shown in the picture. However, we always suggest creating a full backup before updating to avoid any potential issues.

Warm regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and for providing the screenshot.

https://prnt.sc/JxqcZ1CddzPW

Please clear your browser and website cache once again, then check if the issue with the top bar still persists.

Warm regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team