Hello,

https://prnt.sc/q7M0AJdh8DYA

We kindly request that you disable the restriction for users in Ukraine and let us know.

Warm Regards,
The 8Theme Team

Hello,

The latest update of the theme and Core plugin includes additional improvements.

Private Content

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

May we kindly ask if you are using a caching plugin? If so, please try temporarily disabling it or clearing the cache, and then check if the update becomes available.

To manually force an update check, please follow these steps:
1. Go to Dashboard > Updates
2. Click the “Check Again” button
3. Locate the XStore theme in the list
4. Select the theme and click the “Update” button

If the issue persists after following these steps, we kindly ask you to provide us with temporary wp-admin and FTP access so we can investigate further.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

To display categories and subcategories on the shop page in a vertical menu format, go to WordPress Dashboard > Appearance > Widgets. Add the “Product Categories” widget to the desired widget area (e.g., Shop Sidebar) https://prnt.sc/IcL0CNs-kzv7 . Ensure the “Show hierarchy” option is enabled to display subcategories.

Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it.

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Appearance > Widgets > Shop sidebar > add widgets there

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating of issues and the steps leading to them.
Upload videos on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Kindly provide temporary access so that we can review your settings and do our best to address all of your questions.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Tomas,

Thank you for reaching out to us.

Could you please provide more details regarding your request and share the link to the page shown in your screenshot?
Kindly note that the editing option is not available for users who are not logged in as administrators.

Best regards,
8Theme Team

Hello,

We are glad to hear that the issue has been resolved. Should it reoccur, please do not hesitate to let us know.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

This button can help you delete the demo content – https://prnt.sc/DN2h1z0Zez3k

How to Add a WooCommerce Product – https://woocommerce.com/document/managing-products/add-product/
Managing Product Categories, Tags and Attributes – https://woocommerce.com/document/managing-product-taxonomies/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’ve edited “SUDADERA: CHOK (copia)” product on your site. Please check https://prnt.sc/SaJV5h3HKjnV + https://prnt.sc/3X5cQsxdRK4A = https://prnt.sc/QQWTuFeI3Qgs
Also, you can edit width of columns – https://prnt.sc/vzBo_QEgo2Rm

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1/ We’ve removed the top bar content for you via Theme Options > Header Builder – https://prnt.sc/qYs-fiviKmM9

2/ Fixed.

Warm Regards,
The 8Theme Team