Hello,

Here are new screenshots – https://prnt.sc/wzuHGgIVX3_5 https://prnt.sc/WbNZ-ZcPApsT https://prnt.sc/-twdF5eWj7Ve https://prnt.sc/Kn19bRuibz06 https://prnt.sc/hhdmkqTlZPTC

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We are unable to log in using the URL you provided. Kindly review the link and provide an updated one if necessary.

Warm Regards,
The 8Theme Team

Hello,

Unfortunately, your explanation includes several issues at once, which makes it a bit difficult for us to fully understand each point. To ensure we are on the same page and can assist you effectively, we kindly ask that we address each issue separately.

1. “Website when I type url it’s stuck and then start loading after seconds of thinking.” – Regarding the website loading delay when entering the URL – this may be related to caching or server performance. We recommend clearing your browser cache and checking with your hosting provider to ensure there are no server-side delays. Additionally, please try disabling any third-party plugins temporarily to see if one of them may be causing the issue.

For example, regarding this image: https://prnt.sc/SkyMLFg-biNW – it appears that images are loading very slowly. This may indicate the need for image optimization on the server. We suggest contacting your hosting provider for assistance with implementing a server-side image optimizer.
2. “Homepage settings option disappear after click” – Could you please clarify which specific options are disappearing? Providing a screenshot or screen recording would be very helpful for us to better understand the issue.

3. “Drop down menu to select like In xstore elementor select switch between option are not dropping drown like if I want to select between number or sliders swap default or none the drop menu to select is block I can not click. But yes when I open on my mobile to edit anything I can do it but on my laptop these functions are not enable me to do. In private area I provide wp control” – To help us reproduce and investigate this issue, please provide a step-by-step description of the actions you are taking, including the exact names of the options you are referring to.

We appreciate your cooperation and look forward to resolving these issues for you.

Best Regards,
8Theme’s Team

Hello,

This issue is related to scripts that are triggered in the stretch section https://prnt.sc/TzflNTYB__Ur . As a solution, we have replaced the previous implementation with a CSS-based approach.
We have added a global class that you can apply to sections where you notice similar issues: xstore-stretch-section
Please refer to the following screenshot for reference: https://prnt.sc/BD4TsHX9guv_

Best regards,
The 8Theme Team

Hello,

We kindly ask you to clear your browser cache and check the slider functionality again.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Search works fine – https://prnt.sc/PmrcFRTjVz4I , a menu can be selected – https://prnt.sc/yKs0JtLU1i2O

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example –https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Samaira Group,

Thank you for reaching out to us.

Please check now – https://prnt.sc/nhSE_VZDdMFa

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please navigate to Theme Options > General and ensure that the Static Blocks option is enabled.

Warm Regards,
The 8Theme Team

Hello,

We are currently unable to log in using the credentials you have provided. Could you please verify them at your earliest convenience?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Pages > click on the title of Frontpage > Yoast SEO > Advanced > Canonical URL > Remove the demo URL – https://prnt.sc/8l3rCLFOSEWN
https://yoast.com/help/canonical-urls-in-yoast-seo/

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

May we kindly ask if you are using a caching plugin? If so, please try temporarily disabling it or clearing the cache, and then check if the update becomes available.

To manually force an update check, please follow these steps:
1. Go to Dashboard > Updates
2. Click the “Check Again” button
3. Locate the XStore Core in the list
4. Select the plugin and click the “Update” button

If the issue persists after following these steps, download the Core plugin archive (The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/ee1mxc5 )
Go to Dashboard > Plugins > Add new > Upload plugin > Choose downloaded plugin > Install now > click on “Replace current with uploaded”.
Then, clear all caches and check the result of updates.

Best regards,
The 8Theme Team

Hello, Marion,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Yahoo Souq,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing difficulties with changing the homepage settings and using the XStore Elementor features. To assist you better, please try the following steps:

1. We kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team