Hello,

Thank you for reaching out to us.

1/ We kindly requested that you enable the following option:
https://prnt.sc/QMhH4yAPoXJg (Theme Options → Speed Optimization → Disable pjax pagination)

Please activate this option (turn the switch green) and check the result afterward.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Please clear your cache and check how it works now.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please download the mentioned header template file, and then you will be able to import it to your site – https://fex.net/s/zbn9akb

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article to translate the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please edit the page content using Elementor > settings of products and set next options – https://prnt.sc/gyTUBu2hHVVf

Warm Regards,
The 8Theme Team

Hello,

Yes, you can add the code there (Theme Options > Theme Custom CSS > Global) or in the settings of the corresponding menu element – https://elementor.com/help/how-to-add-custom-css/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

For a full site migration, we recommend reaching out to your hosting provider for assistance. Hosting support teams are typically equipped to handle such requests, as site migration is not directly related to the theme itself. While we do not have specific guidance on this matter, some of our clients have successfully used the Duplicator plugin for similar purposes. You can learn more here: https://wordpress.org/plugins/duplicator/
You correctly understood that performing a full website migration goes beyond the scope of the basic support provided by the theme author.

If you are looking for a team of specialists to handle the migration, we have a recommendation – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

If you are only interested in copying and transferring theme options, go to Theme Options and navigate to the Import/Export tab.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.
To scale down the images in the Brands Carousel widget, custom CSS code can be used, for example:

.brands-carousel .swiper-slide img {
    max-width: 80px;
    height: auto;
}

You can modify the value as needed to achieve the desired image size.
After adding the CSS, please clear your cache and check the result on the front end.

Best Regards,
8Theme’s Team

Hello,

Let’s review your requests one by one with examples and screenshots.
You can also provide screenshots to help us better understand.

1/ To change the color for – https://prnt.sc/HFxVLPdK5JJt
Please go to XStore Builders > Header Builder with Elementor > Edit temaplte https://prnt.sc/iMOAbFIoJlzp > settings of elements – https://prnt.sc/LPyfYYhwB4PR
Follow this instruction and let us know if you manage to do it successfully.
Once you confirm that you can make these changes, we will provide further instructions step by step so as not to overload you at once. We are confident that you will succeed gradually.

2/ Private Content

3/ Please specify where exactly your categories are not displayed. Provide a screenshot and a link.
Also, make sure that the new categories are not empty and contain posts or products.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Woocommerce > Settings > Products > Inventory > Stock display format;

Single Product Builder with Elementor > edit template > remove the unrequired element.

Warm Regards,
The 8Theme Team

Hello,

We have made a partial color adjustment for you via Header Builder – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ , Single product builder, Archive product builder, and Home page editor.

Additionally, we’ve configured the XStore White Label Branding plugin for you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1) Please read this article https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/ . Edit the page using Elementor and replace the Multistep checkout with Checkout (default element) – https://prnt.sc/hdvm9a3VOb_N

2) Please check available WooCommerce settings – https://prnt.sc/_0n7gxaEdVO4

Ping us along the way if you have any questions or concerns.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding how your website appears in Google search results. The way your site is displayed, including whether the web address or store name appears first, is determined by Google’s search algorithm. It takes into account various factors such as your website’s metadata, structured data, and how your site is indexed.

To help improve how your store name appears, we recommend the following steps:
1. Ensure that your website’s title tag and meta description include your store name “Krafts & Kreations.”
2. Add proper structured data (schema markup) to your homepage to help search engines better understand your brand.
Contact the support of the SEO plugin you are using directly.
3. Verify your website in Google Search Console and request indexing after making any updates.
4. Maintain consistent use of your store name across your website and social media profiles.

Please note that changes in search results may take some time to reflect after updates are made.

Best Regards,
8Theme’s Team

Hello, chutipao

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team