Hello,

We appreciate your prompt response.

This issue occurs for some of our clients due to specific server configuration settings. Unfortunately, it cannot be resolved through the admin panel, which is why we have not logged in. At this time, it is also not possible to fix this directly through the theme’s code.

If you are not fully satisfied with our theme, you may submit a refund request using the following link:
https://themeforest.net/refund_requests/new/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Archive products > edit template > Archive products element settings > Product > Show Attributes > Off

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To check your robots.txt file, you can simply add /robots.txt to the end of your website’s domain in your browser (for example: http://www.yourwebsite.com/robots.txt). This file will display the directives that inform search engine crawlers which pages or sections of your site should or should not be indexed.

To check for “noindex” directives, you can inspect the source code of a specific page. Right-click on the page and select “View Page Source” or use the browser’s developer tools. Then, look for a meta tag.
If this tag is present, it tells search engines not to index that particular page.

Should you require further assistance, we kindly recommend consulting online resources or reaching out to WordPress support, as your inquiry falls outside the scope of theme-related support that we, as the theme authors, are able to provide.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Edit page using Elementor – https://prnt.sc/eeL2oUtDstub

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Here are new screenshots – https://gyazo.com/ba7534bf5a559cdd40290859f22671dc > https://prnt.sc/KETS_akLapoE

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team

Hello,

You can also try to change these settings https://prnt.sc/0qe7aV0FNhjR > https://prnt.sc/dCveOI_W20jQ

Warm Regards,
The 8Theme Team

Hello,

It is quite unusual that the setting we have shown in our screenshot does not appear in your browser. We kindly suggest checking whether your browser is up to date or if there might be any browser extensions enabled that could be affecting the display of this setting. Disabling such extensions may help resolve the issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your interest in our marquee widget and would like to inform you that we have scheduled a redesign of this widget. At the moment, no fix has been applied here, as the issue needs to be addressed on a global level. This process will take some time, and we kindly ask for your patience while we work on implementing the necessary changes in one of the upcoming theme updates.

As a temporary solution, we can suggest adjusting the widget size, reducing the number of items, or replacing the current element with a carousel widget.
In this case, to ensure the content displays properly across various screen resolutions, we recommend adjusting the spacing or reducing the font sizes of the elements within the widget. Alternatively, you may consider using a different widget, such as a “Carousel anything” widget with autoplay functionality. This approach allows scripts to automatically calculate the width of the items and present the content in a carousel format, which offers a more user-friendly and visually appealing experience for your customers.

Warm Regards,
The 8Theme Team

Hello,

1. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-cart-page-builder-with-elementor/

2. https://woocommerce.com/document/woocommerce-pages/
Regarding the Terms & Conditions and Privacy Policy pages, these are not created automatically in some cases. You can create them manually by going to Dashboard > Pages > Add New. Once created, you can assign them in WooCommerce > Settings > Advanced for the Terms & Conditions page, and in Settings > Privacy for the Privacy Policy page.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.
Please take your time to review the information we’ve shared.

Best regards,
8Theme’s Team

Hello, Mubashir,

Thank you for your patience, and please accept our apologies for the delayed response.

Our specialist has reviewed your issue and noticed that the website is still loading cached files, as shown in the following example: https://prnt.sc/BQlnwTsH3k3c . This is occurring despite your indication that caching and CDN have been disabled.

We kindly recommend clearing the server-side cache, such as Redis or Varnish. Please contact your hosting provider for assistance with this process. Additionally, ensure that any caching mechanisms that may prevent real-time changes from appearing are fully disabled.

Once this has been completed, kindly inform us so we may proceed with further troubleshooting and support.

Please note that other clients have not reported similar issues following the theme update, which suggests that your situation may be somewhat unique. If you would prefer to revert to a previous version of the theme or core plugin, we would be happy to provide the necessary archive files. In that case, please specify the exact version numbers you require.

In any case, in order to continue working on your request effectively, it is essential to eliminate the influence of caching. We kindly ask that you follow the steps outlined above.

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We would like to clarify whether you are referring to the slider featured in this demo version: https://xstore.8theme.com/elementor/demos/sneakers/

Here is a video – https://gyazo.com/080fc2d91530a6ac69a835ace521a055

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You can use the General Tabs element https://prnt.sc/AD4zeY7J2fRT

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team