Please clear the cache of your mobile browser and check the header now.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 16, 2025 at 16:00
Hello,
Thank you for reaching out to us.
We appreciate your interest in keeping your hosting environment up to date. Regarding your inquiry, our theme is currently compatible with PHP versions up to 8.2. While PHP 8.3 may work in some cases, we recommend using PHP 8.0 or 8.1 for optimal stability and full compatibility with our theme and bundled plugins.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 16, 2025 at 14:09
Hello,
I have consulted with a specialist from our technical team regarding your request. Unfortunately, SKU-based search functionality is currently available only for Ajax. Implementing this feature on a standard page would require significant development efforts.
Due to the current workload of our technical team, we regret to inform you that this cannot be implemented in the near future. We sincerely apologize for any confusion or false expectations caused by our earlier request for access.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 16, 2025 at 08:53
Hello,
Thank you for reaching out to us.
We’ve added a video example in the Private Content area.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
July 16, 2025 at 08:42
Hello,
Thank you for reaching out to us.
We appreciate your inquiry regarding the modification of product variations.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 16, 2025 at 08:39
Hello,
Thank you for reaching out to us.
Yes, you can delete and reinstall WordPress on the same domain and continue using the XStore theme with the same license. Our license is valid for one domain, so as long as you are using it on the same domain, there will be no issues with reactivation after reinstalling.
Please accept our apologies for the delayed response.
In this case, we can save the demo pages as templates and send them to you for import.
Kindly provide us with a list of the pages whose files you would like to import.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 16, 2025 at 07:26
Hello,
You’re most welcome! Wishing you a wonderful day ahead.
This means that the settings you mentioned should now be configured through the new builder.
To do so, please navigate to:
XStore Builders > Archive Products > Edit Template > Settings of the Archive Products element – https://prnt.sc/F6q_wAdGmbX_
Should you have any further questions, feel free to reach out.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 15, 2025 at 16:46
Hello,
Thank you for reaching out to us.
Please go to Theme Options > WooCommerce > Shop Elements > Variation Swatches > set the Color as the primary attribute.
Could you please provide the screenshots once again and explain in detail what exactly you are having trouble with? Additionally, kindly specify the type of assistance you require from our side.
2. Yes, it is possible to import menu styles from other XStore demos. However, please note that importing a demo will override your current theme settings. To avoid this, we recommend using the XStore Studio feature, which allows you to import specific sections or elements, without affecting the rest of your site. After importing, you can apply the desired menu style to your main theme via the Header Builder. https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
July 15, 2025 at 07:26
Hello,
Custom CSS code can be used:
.single-product .woocommerce-product-gallery__image a {
cursor: pointer;
pointer-events: none;
}
We would like to inform you that the Zoom feature has also been disabled through the Theme Options. Kindly clear your browser cache and check the result.
Could you also please open your browser’s console and record a video of the demo content installation process? This will allow us to observe any errors that may appear in the console and assist you more effectively.
Lastly, could you let us know if you are working only on a local server, or if you have an online version of the site that we could examine?
We look forward to your response and are here to help further.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
July 15, 2025 at 07:00
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
2/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 14, 2025 at 14:34
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
You may use any email address to create a new account; it does not necessarily need to be your personal email or ours.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 14, 2025 at 14:29
Hello,
Thank you for reaching out to us.
At the moment, we do not have a ready-made solution for the issue you reported. Our development team is currently handling a high volume of tasks, and unfortunately, we are unable to provide a specific timeline for when our technicians will be able to investigate this matter in more detail. For this reason, we have suggested a temporary workaround.
We sincerely apologize for any inconvenience this may cause.
If you require an immediate resolution, there are two possible options: we can either issue a refund or remove the Live Copy feature entirely from your setup. Please note, however, that the removal process may also take some time.
As the Live Copy feature is functioning correctly for the vast majority of our clients, we have not removed it from our product.
While it is true that other plugins may implement similar features differently, each solution has its own architecture and dependencies. Our implementation prioritizes compatibility with the core theme structure and performance optimization, which may result in different behavior under certain server environments.
We appreciate your understanding and patience in this matter.
We kindly request that you disable the restriction for users in Ukraine and let us know.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 14, 2025 at 13:47
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable all 3rd-party plugins and then import the demo content.
Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 14, 2025 at 13:46
Hello,
We appreciate your prompt response.
1/ XStore Builders > Header Builder with Elementor > edit template > Cart element settings – https://prnt.sc/i0YjeKf0-hut
Please note that any further customization falls beyond the scope of our standard support services. If you require additional modifications, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Kindly be advised that customization services may incur additional charges.
Should you have any further questions or require assistance, please do not hesitate to reach out to us.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 14, 2025 at 13:43
Hello,
Thank you for reaching out to us.
We are unable to view some of the screenshots you provided. However, we would be happy to offer the following recommendations. We kindly recommend reviewing the following resources for more information regarding variable products and the variation swatches feature included in our theme:
