Hello,

We appreciate your prompt response.

About Max execution time, please go to WooCommerce > Status > PHP time limit, it shows 120 https://prnt.sc/SlP9wuli4BbG too. It means the value was not updated correctly or something on the server side changes it to 120. We would recommend you contact your hosting provider.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 120 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We are unable to log in. Could you please check the access credentials?

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please add this code in functions.php file of child-theme to disable the cache of Categories Filter Widget:

add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');
add_filter('etheme_widget_product_categories_cache', '__return_false');

Warm Regards,
The 8Theme Team

Hello,

Thank you for your inquiry.

If you would like to request a new setting or functionality, please feel free to submit a request via the following link:
https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

“Can I make them dropdowns instead of swatches?” – yes, you can – https://woocommerce.com/document/variable-product/
For example – https://topdstore.com/product/homepod/

“Your system does not meet the requirements.” – Contact your hosting provider to fix it https://prnt.sc/s-2_XIKUMqPj , read more – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Warm Regards,
The 8Theme Team

Hello, Nancy

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the large number of junk signups in your store. While our theme does not include built-in CAPTCHA functionality, we recommend integrating a third-party CAPTCHA solution, such as Google reCAPTCHA, to help prevent spam registrations. This can typically be implemented through a plugin or custom development.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please go to XStore Builders > Archive products > edit template – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Appearance > Widgets > Shop sidebar.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Please read this topic https://www.8theme.com/topic/how-can-i-display-different-banner-for-different-product-category-page/#post-448289

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Warm Regards,
The 8Theme Team