Hello Debbie,

Thank you for reaching out to us.

To remove the ‘sticky’ status from your blog post and display it as a regular post, please follow these steps:

1. Log in to your WordPress Dashboard.
2. Navigate to Posts > All Posts.
3. Locate the post that is currently marked as sticky.
4. Click on “Quick Edit” under the post title.
5. In the Quick Edit options, you will see a checkbox labeled “Make this post sticky.” Simply uncheck this box.
6. Click the “Update” button to save your changes.

Once this is done, the post will no longer appear at the top of your blog and will be displayed in chronological order with your other posts.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To create a full backup of your website, including all files, databases, themes, plugins, and settings, we recommend using a reliable backup plugin such as All-in-One WP Migration, UpdraftPlus, or Duplicator. These tools allow you to easily export your entire website and import it to a new domain or hosting environment.

https://www.8theme.com/documentation/xstore/support/full-site-migration/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, ziga32

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

We have reviewed the issue and found that the error originates from a script related to a feature that is not used in our theme or the XStore Core plugin. Please refer to the following screenshot for reference: https://prnt.sc/dYiW4vYgRr2W

However, this functionality does exist in WooCommerce, as shown here: https://prnt.sc/1yfXPVJD7kZF . Additionally, there is already an open topic regarding this issue on their GitHub repository: https://github.com/woocommerce/woocommerce/issues/59804

Therefore, we kindly recommend that you contact the WooCommerce support team https://wordpress.org/support/plugin/woocommerce/ for further assistance on how to resolve this issue. You may also update our XStore Core plugin, and everything should work correctly. However, please note that if you update WooCommerce, the error may reappear, as it is not related to our theme or plugin.

—

Ми переглянули проблему та виявили, що помилка виникає через скрипт, пов’язаний із функцією, яка не використовується в нашій темі або плагіні XStore Core. Будь ласка, зверніться до наступного скріншоту для ознайомлення: https://prnt.sc/dYiW4vYgRr2W

Однак ця функціональність існує в WooCommerce, як показано тут: https://prnt.sc/1yfXPVJD7kZF . Крім того, в їхньому репозиторії GitHub вже є відкрита тема щодо цієї проблеми: https://github.com/woocommerce/woocommerce/issues/59804

Тому ми наполегливо рекомендуємо вам звернутися до служби підтримки WooCommerce https://wordpress.org/support/plugin/woocommerce/ для отримання додаткової допомоги щодо вирішення цієї проблеми. Ви також можете оновити наш плагін XStore Core, і все має працювати правильно. Однак зверніть увагу, що якщо ви оновите WooCommerce, помилка може з’явитися знову, оскільки вона не пов’язана з нашою темою або плагіном.

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome!

Warm Regards,
The 8Theme Team

Hello,

We’ve uploaded translations for the XStore theme and the XStore Core plugin as described here – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Please clear the cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Woocommerce > Settings > Accounts & Privacy > Products type > None.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Kindly copy and paste the login and password into the Private Content area instead of providing a screenshot.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide the link to the page in question, as well as temporary access credentials to the admin panel?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

If you are using the Archive Product Builder with Elementor, kindly ensure that the option to display stock status is enabled. You can refer to the following screenshot for guidance: https://prnt.sc/VjiOOm_Jo99w

Then add the next code in Theme Options > Theme Custom CSS > Global:

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 50%;
    top: -200%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please edit the page content using Elementor > settings of sections, for example – https://prnt.sc/_F7Jzcd4OPje

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

To investigate the issue more thoroughly, we kindly ask you to provide us with FTP access. Once we receive the credentials, we will be able to look into the problem in more detail.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ Please provide URL of the page in question.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide page URL and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team