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  editionsvdb

  Participant

  July 24, 2025 at 11:28

  Hi,
  I created email with xstore email template but it doesn’t work. I receive only woocommerce email template and not mines. Please could you help me ?

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  support staff only.

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  1 Answer
  

  Alex Carter

  Support staff

  July 24, 2025 at 11:40

  Hello,

  Thank you for reaching out to us.

  It appears that “Developer Mode” is currently enabled. We kindly ask you to disable this mode and verify if the issue persists.
  This mode is intended for when you have real orders on your website and want to send your customers old emails (not broken new ones) while you are building new emails with our builder.
  This option is recommended to use while you are creating your emails with Builder and if you are ready to test them you may just switch off the developer option.

  Should you require further assistance, please do not hesitate to reach out.

  Best regards,
  The 8Theme Team

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