Hello,

Thank you for reaching out to us.

We’ve imported the Cosmetics demo for you – https://prnt.sc/F2NaglEb7fmq

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly inform you that we did not receive any attached files with your message. Please double-check and resend them if necessary.

You can upload files on a file-sharing service, for example – https://fex.net/ , and provide us with the URL.

Additionally, we recommend verifying whether the issues you mentioned might be caused by third-party plugins on your website, such as a caching plugin.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1. Please go to XStore Builders > Header builder with Elementor > Edit template > edit settings of elements. For example – https://prnt.sc/wpAi6_rnJ6Z2
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Other areas:
Theme Options > Styling/Colors. While this method updates many areas of the site, some elements—such as icons, buttons, and other components—may require additional configuration to reflect the new color consistently.

Edit content of pages, builders, static blocks using Elementor > change settings of elements;

2. Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide more details about the issue you are experiencing? Additionally, we kindly ask you to grant us temporary wp-admin access so we can investigate and assist you more effectively.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

For simple products – https://prnt.sc/uv7EbW9bybne and for variable products – https://prnt.sc/XFX8DjDRE9vk

Please read this article – https://woocommerce.com/document/variable-product/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Unfortunately, we are unable to log in using the credentials you provided. Kindly verify the login details and share the correct information with us.

2/ Please go to Appearance> Themes > and upload the correct theme archive – https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

This is expected behavior. The Shop page is a special page that serves as an automatic archive for products. Therefore, it cannot be edited directly with Elementor by default. To customize it, you will need to use our built-in builder.
For more information, please refer to the following article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
The 8Theme Team

https://www.8theme.com/topic/problems-with-cart-on-mobile-cart-wont-pop-up-or-update-counter-when-added-product-to-cart/#post-451489

Hello,

We appreciate your prompt response.

1/ Please check now https://prnt.sc/TNfvR5Abf9Jk

2/ Disable the Crop option and then regenerate thumbnails – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you kindly enable the “Always Load Cart Fragments” option by navigating to XStore > Theme Options > Speed Optimization?

If this does not resolve the issue, we kindly ask you to provide us with temporary access to your WordPress admin panel so we can investigate further.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please let us know from which page the screenshot was taken? Kindly provide the link to the page, as well as temporary access to the admin panel of your website.

Warm Regards,
The 8Theme Team

Hello,

1. Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2. If the issue seems to be theme-related, please provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team