Hello,

Thank you for reaching out to us.

Are you referring to the hover effect on the product image?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Please try to disable “Mobile optimization” and/or “Mobile User-scalable” > clear cache including cache of your mobile browser, and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The Loco Translate plugin is used for only a single language https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , If you want to use your site in a multilanguage, then you have to use WPML (paid) or Polylang plugin (free) as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/
Or read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/

Please note that the language switcher menu shown in our demo is for illustrative purposes only. It demonstrates how the language selection menu may appear once a multilingual plugin is installed and properly configured. After choosing and installing the appropriate plugin according to its documentation, you will be able to add a language switcher to your website.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To display categories and subcategories on the shop page in a vertical menu format, go to WordPress Dashboard > Appearance > Widgets. Add the “Product Categories” widget to the desired widget area (e.g., Shop Sidebar) https://prnt.sc/IcL0CNs-kzv7 . Ensure the “Show hierarchy” option is enabled to display subcategories.

Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it.

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Warm Regards,
The 8Theme Team

Hello, Peter

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

Hello,

We would like to inform you that we are currently unable to see any content in the header builder on your website, here – https://prnt.sc/7M7_e9TltpDR or here- https://prnt.sc/tn5JD-zmRt-K

It is possible that either you or someone with access to the admin panel may have reset the headers.

If you have a backup of your website, we recommend restoring it. Otherwise, it may be necessary to rebuild the header from scratch.

Warm Regards,
The 8Theme Team

Hello,

We are unable to log in using the credentials you provided. Could you please double-check them and provide updated access details?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please try the next:
go to XStore Builders > Single product builder > edit template > add image lement > dynamic tags – https://prnt.sc/5Nug1BvOcS3s

For more information on using dynamic tags in Elementor, please refer to the following guide:
https://developers.elementor.com/docs/dynamic-tags/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please go to XStore Builders > Archive products > edit template > add column and sidebar
For example – https://prnt.sc/Q_kQb4UtVC59

Could you please provide temporary wp-admin access? We can add the sidebar for you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team