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Viewing 30 posts - 841 through 870 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 14:22

    Hello,

    Thank you for reaching out to us.

    We would be happy to assist you with the installation and activation process. Please follow the steps below:

    Dashboard > Plugins > Add Plugin > Search Plugins > install and activate the Contact Form 7 plugin (it is a free one).

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 10:49

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Single Product Builder with Elementor > edit template > Product images > https://prnt.sc/gcJ4wfaoG7_k

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 09:48

    Hello,

    Thank you for providing access — we can now view the product category pages on your website.

    We have already reached out twice but have not yet received a response, so we would like to kindly ask once more: could you please clarify your request in more detail? Unfortunately, it is still not entirely clear to us at this moment.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 09:45

    Hello,

    We appreciate your prompt response.

    We’ve removed the duplicate pages.

    Please clear cache and check the pages now.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 09:42

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Archive products > edit template > settings of archive products element – https://prnt.sc/o0yb4djtB8xd https://prnt.sc/EC27SzYwaiWl

    Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 09:08

    Hello,

    We are unable to access the admin panel using the credentials you provided. Could you please verify this and ensure that the user account you created for us has administrator privileges?

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 09:06

    Hello,

    If all of your issues have been resolved, then we do not require access. However, if there are still unresolved topics on the forum, please provide access details in those specific threads.

    Regarding the plugin, kindly post your inquiry in the topic where you previously received recommendations.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 08:25

    Hello,

    We appreciate your prompt response.

    1/ Could you please provide more details regarding your request, along with temporary access credentials to your website? This will help us assist you more effectively.

    2/ Please set the administrator for the user you created for us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 08:16

    Hello,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 08:14

    Hello,

    Thank you for reaching out to us.

    Woocommerce > Settings > Products > select Shop page.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 07:01

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide more details regarding your request, along with temporary access credentials to your website? This will help us assist you more effectively.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 06:55

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 05:13

    Hello,

    Thank you for reaching out to us.

    Please check XStore Builders > Single Product Builder with Elementor > edit template > Product images > disable lightbox – https://prnt.sc/R4ERuND77qq4

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 05:08

    Hello,

    Thank you for reaching out to us.

    We appreciate your interest in creating a website similar to the one you shared. Based on the design and structure of the example provided, we recommend using our XStore theme. It offers a wide range of customizable features, modern layouts, and pre-built templates that can help you achieve a professional and visually appealing website, either similar to or even better than the reference.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 05:07

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 25, 2025 at 05:06

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 24, 2025 at 09:27

    Hello,

    Thank you for reaching out to us.

    We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.

    Read more – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 24, 2025 at 09:24

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 19:47

    Hello,

    We appreciate your prompt response.

    You need to edit the Checkout page using Elementor > change the settings of the Checkout element – https://prnt.sc/aiLEwsV1zYTV

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 16:01

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable all 3rd-party plugins and then import the demo content.
    We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

    Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

    Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 15:10

    Hello,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 15:08

    Hello,

    Thank you for reaching out to us.

    Private content.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 14:41

    Hello,

    1/ First of all, we kindly ask you to review the following topic, where a similar issue was discussed in detail:
    https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-450992

    As mentioned in that thread, the customer initially suspected the XStore Core plugin to be the cause of high CPU usage. However, after switching to the default Storefront theme, the issue persisted. This indicates that the problem is not directly related to our theme or plugin.

    In such cases, the high CPU usage is often caused by external factors such as bot attacks or server configuration limitations. We strongly recommend implementing protection measures such as using Cloudflare to mitigate potential attacks and considering an upgrade to a more powerful hosting environment for better performance.

    We hope this helps clarify the situation. Please let us know if you have any further questions or need assistance.

    2/ Loco Translate can be deleted.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 13:45

    Hello,

    We are currently unable to log in using the credentials you have provided. Kindly verify the login details. For your reference, please see the following screenshot: https://prnt.sc/zOZcMmiyBRfT

    Additionally, we would appreciate it if you could provide us with FTP access credentials.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 13:42

    Hello,

    We appreciate your prompt response.

    Custom CSS code can be used:

    .woocommerce-cart p.woocommerce-shipping-destination {
        font-size: 0px;
    }
    .woocommerce-cart p.woocommerce-shipping-destination strong {
         font-size: 14px;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 13:30

    Hello,

    Thank you for reaching out to us.

    It appears that the import process was performed multiple times, which resulted in duplicate entries on your website. We have removed the duplicates via Appearance > Menus to ensure everything is in order.

    If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 12:35

    Hello,

    Thank you for reaching out to us.

    Custom CSS code can be used in Theme Options > Theme Custom CSS > Global:

    @media only screen and (max-width: 1200px) {
        .back-history {
            display: inline-block !important;
            position: relative !important;
        }
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 12:31

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 12:30

    Hello,

    We have successfully installed the WooCommerce plugin on your website.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 23, 2025 at 09:31

    Hello,

    Thank you for reaching out to us.

    Please try to download the plugin from this page – https://www.8theme.com/downloads/

    Warm Regards,
    The 8Theme Team

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    Viewing 870 results - 841 through 870 (of 3,557 total)
Viewing 30 posts - 841 through 870 (of 3,557 total)
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