Hello,

Unfortunately, the screenshot you provided does not clearly show which specific menu we need to check on your website. Could you please provide a more detailed screenshot or, if possible, record a short video demonstrating the issue?

We appreciate your cooperation and look forward to resolving this for you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > Mobile panel.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please apply a patch – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Read more – https://www.8theme.com/topic/cant-edit-with-elementor-please-help-me-urgently-2/#post-453666

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please check this screenshot – https://prnt.sc/5NDki3SO3NkV

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this topic – https://www.8theme.com/topic/cant-edit-with-elementor-please-help-me-urgently-2/#post-453666

Warm Regards,
The 8Theme Team

Hello, @esi,

Thank you for reaching out to us.

We understand the issue you’re experiencing with adding new products to the cart, while demo and duplicated demo products are functioning correctly. We appreciate the details you’ve provided, and we’ll be happy to assist you in resolving this matter.

To better investigate the issue, could you please provide us with the following information:

1. A link to a product that cannot be added to the cart.
2. Temporary wp-admin access to your site (please use the Private Content area).
3. Confirmation that all plugins and the theme are updated to the latest versions.

Once we receive this information, we will thoroughly check your settings and help you identify the cause of the issue.

Best Regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builder > Archive Products > edit template > settings of Archive Products element > Hover effects settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

We have checked the random product page both on desktop and mobile devices, but we did not notice any issues on our end. It is possible that the problem you are experiencing is related to your browser’s cache. We kindly recommend clearing your browser cache and checking the page again.

Could you please let us know which browser you are currently using? Additionally, we suggest testing the page using different devices and browsers to see if the issue persists. Once you have done so, please share the results with us so we can assist you further.

Best regards,
8Theme’s Team

Hello, Tanweer

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you very much for taking the time to vote and leave a comment. We truly appreciate your support and feedback—it means a lot to us.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

How To Rate Our Theme In Themeforest:
– Click on your username > Downloads https://themeforest.net/downloads
– Find XStore theme and rate https://prnt.sc/jp-x_Z1f6Asz

Thank you for your cooperation in advance.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

As we can see, you are using a pirate version of our theme – https://prnt.sc/wzzsyYqlHpea

It is not safe and we can’t be responsible for the code and work of the pirate version.

We would recommend you re-upload on site the official version of XStore, purchased from ThemeForest, and activate the theme using the official purchase code https://xstore.helpscoutdocs.com/article/90-how-to-find-your-themeforest-item-purchase-code

Then apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this topic – https://www.8theme.com/topic/cant-edit-with-elementor-please-help-me-urgently-2/#post-453666

Warm Regards,
The 8Theme Team