Hello,

Thank you for reaching out to us.

You need to clear the cache to see the result https://prnt.sc/xmu2o_dL-Kr5

Custom page heading image for this category, this is not what you need.

We suggest creating a static block https://prnt.sc/WunPVlg62S9l with your desired content and then adding its shortcode to the category description https://prnt.sc/O89aJ_yKPgFa

We have noticed that the category description content is not being saved on your website. This issue may be caused by a third-party plugin. Please try disabling any third-party plugins and check if the problem persists.

If the issue is not resolved, kindly provide us with FTP access so that we can investigate the problem in more detail.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Single product builder > edit template
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

Could you please provide more detailed information on how you plan to use the 100 subdomains for your future website? Specifically, we would appreciate clarification on whether the content across these subdomains will be shared or unique for each one.

Best regards,
8Theme’s Team

https://www.8theme.com/topic/shop-page-and-single-product-page-cant-be-visible-to-users/#post-454057

Hello,

Thank you for reaching out to us.

Header Builder with Elementor > edit template > Search element settings > https://prnt.sc/Pcn0ZLMTC2hu

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The category pages you mentioned inherit content from the shop page https://prnt.sc/SPB7V0zd6DGb

Please read this topic – https://www.8theme.com/topic/how-can-i-display-different-banner-for-different-product-category-page/#post-448268

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read these topics – https://www.8theme.com/topic/custom-page-heading-image-for-this-category-3/ https://www.8theme.com/topic/place-image-at-top-of-category-page-instead-of-banner/#post-394955

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Regarding your question about how WooCommerce (or WordPress) generates ID numbers for new products — WordPress uses an auto-incrementing system for post IDs, which includes products, pages, posts, attachments, and other custom post types. This means that every time a new post of any type is created, the system assigns the next available ID in the sequence.

The reason you may see gaps or non-sequential IDs is because IDs are not reserved exclusively for products. For example, when you import products, WordPress may also create associated entries such as product variations, images (attachments), or temporary drafts, each of which receives its own ID. If a post is created and then deleted or if the import process creates temporary entries, those IDs are still consumed and will not be reused, which can result in apparent gaps in the sequence.

This behavior is expected and is part of how WordPress manages content internally. Therefore, when importing variations via CSV, it is recommended to first import the parent products, retrieve their assigned IDs, and then use those IDs when importing the variations.

We hope this clarifies the situation.

Here is a link to the WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

Archive products builder > edit template – https://prnt.sc/1fT425Cs-Fx0

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please provide some examples.

2/ Edit Home page using Elementor > activate this option – https://prnt.sc/TLOnN7y6bCCx

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please read this article https://rankmath.com/kb/editing-seo-meta-at-scale/ and contact the support of the SEO plugin to get further assistance.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide a link to the page where the container you are referring to can be seen?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Fixed via Header Builder > edit template > menu element settings – https://prnt.sc/HlHMZpjzBmUx

Please clear cache and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Please edit the Home page using Elementor > https://prnt.sc/dzBNXsaAPN7h

Warm Regards,
The 8Theme Team