Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Unfortunately, we do not currently offer this type of service. However, we would be happy to assist you through our support forum.
Alternatively, if you require a customized solution tailored to your specific needs, we can recommend reaching out to our trusted partners who offer such services for a fee. You can find more information and submit your request through the following link: codeable team
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 10, 2025 at 20:53
Hello,
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 10, 2025 at 20:50
Hello,
Please provide a screenshot for better understanding of your request.
Best regards,
8Theme’s Team
Alex Carter
Support staff
September 10, 2025 at 20:48
Hello,
Thank you for reaching out.
To edit the Sneakers demo slider, please navigate to Slider Revolution > Edit the demo Sneakers slider > Settings of elements.
For more detailed information about the available settings and customization options, we kindly recommend reviewing the official plugin documentation https://www.sliderrevolution.com/manual/ . Additionally, you can find helpful video tutorials online that provide step-by-step guidance.
Best regards,
8Theme’s Team
Alex Carter
Support staff
September 10, 2025 at 16:18
Hello,
Thank you for reaching out to us.
Could you please specify which browser you are referring to?
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 10, 2025 at 16:14
Hello,
We appreciate your prompt response.
Private Content
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
To ensure a smooth update process, please make sure to update the theme and plugins first, and only after that proceed with installing the patch. This is the correct order of actions and helps to avoid potential issues during the update.
If you have already followed this order and are still encountering an error, please provide us with more details or a screenshot of the issue so we can assist you further.
Best regards,
8Theme’s Team
Alex Carter
Support staff
September 10, 2025 at 10:00
Hello,
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Once these steps are done, please check again to see if the email notifications are using the correct template provided by our theme.
If the issue persists after performing the above actions, feel free to reach out to us with further details, and we’ll be happy to assist you further.
Best regards,
8Theme’s Team
Alex Carter
Support staff
September 10, 2025 at 09:08
Hello,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 10, 2025 at 07:48
Hello,
Thank you for reaching out to us.
It appears that “Developer Mode” is currently enabled. We kindly ask you to disable this mode and verify if the issue persists.
This mode is intended for when you have real orders on your website and want to send your customers old emails (not broken new ones) while you are building new emails with our builder.
This option is recommended to use while you are creating your emails with Builder and if you are ready to test them you may just switch off the developer option.
Should you require further assistance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Alex Carter
Support staff
September 10, 2025 at 06:41
Hello,
Thank you for reaching out to us.
We have reviewed your settings and noticed that the template you are currently editing is not active due to the configuration shown in the following screenshot: https://prnt.sc/BG9fzHlUmume .
We kindly recommend updating the setting to the configuration shown here: https://prnt.sc/–gDqz1BqU1Y . Alternatively, you can adjust the number of columns by navigating to Theme Options > WooCommerce > Product Catalog > Products per Row.
Should you need any further assistance, please do not hesitate to contact us.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 9, 2025 at 21:15
Hello,
Thank you for reaching out to us.
Kindly clear the cache on your device before checking the result.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
September 9, 2025 at 21:12
Hello,
Fixed. Please clear cache and check now.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
September 9, 2025 at 21:05
Hello,
Thank you for reaching out to us.
Private Content
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
September 9, 2025 at 20:56
Hello,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 9, 2025 at 20:52
Hello,
Thank you for reaching out to us.
We’re sorry to hear that you haven’t received the registration or password recovery email.
We recommend that you reach out to your hosting provider to review the server mail log. Let us know the results.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 9, 2025 at 15:26
Hello,
We kindly ask you to review the following article: https://elementor.com/help/element-manager/. If you find any elements that you are not using, please consider disabling them to optimize your website’s performance.
