Hello,

Thank you for providing access to your WordPress dashboard. We understand that you may not be familiar with FTP, and we truly appreciate your cooperation.

However, please note that using the File Manager within the WordPress dashboard is not the most appropriate method for resolving the current issue. Even a minor typographical error in the code could potentially cause a fatal error on the website—an issue we would not be able to fix without FTP access.

We kindly ask that you contact your hosting provider and request the creation of FTP credentials. You may also share a link to this conversation with them, as they will understand what is required and should be able to set it up for you without any difficulty. Once you receive the FTP details, please forward them to us so we can proceed accordingly.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Custom CSS code can be used:

.elementor-slideshow__title {
    display: none !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Thank you for reaching out to us.

We would like to inform you that certain elements are locked during the editing of pages because they are specifically developed for particular builders. For instance, the Product Content element is accessible when using the single product builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Deprecated elements already have better alternatives, for example, https://prnt.sc/zCHVhqOjF5m4 https://prnt.sc/AdIh-ViagOwD

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.

Read more – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

Or

Disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please note that this feature is for recommending products to be purchased along with the main product.

Only simple products and product variations can be added as accessories. To use this feature, go to the Dashboard > Products, edit a product or create a new one, and scroll down to the “Product data” section.

If the product is a simple product, you will see the Bought Together option as shown in the screenshot provided – https://prnt.sc/KiXMGFcb8Ge7

As you can see in the above image, you can add products to the “Bought Together” feature. To ensure that the feature is working properly, please clear your browser cache and check the product again. Additionally, please ensure that you have set the element of “Bought Together” in the Single Product Builder as shown in the image – https://prnt.sc/0G7AjzpgpSeM

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Kindly clear your browser cache and check how the website is functioning now.

The content on the single product page was not visible to non-logged-in users due to specific settings that had been configured here: https://prnt.sc/wx2rzAhHg_0P . We have adjusted these settings, and the content should now be displaying correctly.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please kindly provide temporary admin access to the website where the issue is occurring. This will allow us to check the settings and assist you more effectively.

At first glance, it may be necessary to reassign the Shop page in the WooCommerce settings and activate the Single Product Builder for your products. However, we will be able to confirm and resolve the issue more accurately once we have access.

Best regards,
8Theme’s Team

Hello,

We can certainly assist with some technical questions here on the forum. However, when it comes to additional customization within the theme files, this goes beyond the scope of our basic support – https://www.8theme.com/documentation/xstore/support/support/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

The issue you are experiencing is caused by a third-party plugin: Anti-Spam by CleanTalk. We have temporarily disabled this plugin, and as a result, the mobile menu is now functioning correctly. We recommend contacting the Anti-Spam by CleanTalk support team for further assistance regarding this matter.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

– BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary access into the Private Content area.

– The “Great things are on the horizon” is a new feature of WooCommerce plugin and is independent of the theme. Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

– Private Content

– https://prnt.sc/sgUVN9XopJSi Please clear cache and check the mobile menu now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We sincerely apologize for the delay in our response and any inconvenience it may have caused. We truly understand your frustration and appreciate your patience.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team