Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

1/ Please set the administrator role for the user you created for us.

2/ Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

3/ Contact your hosting provider and ask for FTP access for us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and for providing the details regarding the issue. We understand that you have updated a page and added animated text, but in Google Chrome it does not appear as expected — the text is not centered, and the size and color are incorrect. At the same time, it displays correctly in Microsoft Edge. We also appreciate that you have already cleared cookies and tested in incognito mode on both browsers, as well as shared a screenshot for comparison.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

To assist you further, could you please let us know the following:
– The version of Google Chrome you are currently using.
– Whether you have any browser extensions enabled that might affect the display.
– If the issue persists after temporarily disabling all browser extensions.

We have also checked your website using the Chrome browser on our side and did not encounter any issues — everything appears to be working correctly.

We look forward to your reply so that we can continue investigating this matter.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2. Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

There are two Single product builders available, and you can choose the one that best suits your preferences:
– Single product builders in Theme Options (old one)
– Single product builders with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, go to XStore builders > Single product builder with Elementor > edit template > add the Sizing guide element – https://prnt.sc/stYFJ04vflFP

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your question and understand your concern. Regarding the email templates shown in your screenshot, each template is designed to serve a specific purpose and is managed individually. At this time, there is no built-in option within XStore to create a single template and apply it automatically to all email types.

However, if you are looking to apply a consistent design or structure across all email templates, you would need to manually edit each one to include the desired elements. This approach ensures that each email maintains its specific content while reflecting your preferred style.

We request admin access in some cases to better understand the configuration and provide accurate assistance, especially when the issue may be related to customizations or plugin conflicts. In this case, since your question is general, admin access is not required.

You can import/export every email template to start from a template and not from scratch while trying to create the new template https://prnt.sc/2201rbe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If this does not help, please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

XStore Builders > Archive product > edit template – https://prnt.sc/A3rG1rRrRVdq

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To display products such as Featured, Best Sellers, and New Arrivals on your homepage using Elementor, you can use the corresponding product elements provided by our theme. However, assigning products to these categories requires specific configurations:

1. Featured Products:
To mark a product as “Featured”, please go to Products > All Products in your WordPress dashboard. Edit the desired product, and on the right-hand side, under the “Product” panel, you will find a checkbox labeled “Featured”. Simply check this box and update the product https://prnt.sc/BrCEWuvmiF99

2. Best Sellers:
This section is automatically generated based on your sales data. Products that have the highest number of sales will appear in the Best Sellers widget. No manual categorization is needed.

3. New Arrivals:
To display new products, you can sort them by their publish date. The “New Arrivals” widget will automatically show the most recently added products. Ensure that the publish date reflects the actual arrival time.

4. Sale Products:
To include a product in the “Sale” section, simply set a sale price in the product’s pricing options. This can be done by editing the product and entering a sale price under the “General” tab in the Product Data section.

If you are using Elementor and our theme’s widgets, these settings will automatically reflect in the respective product sections once configured correctly.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team