Hello, Safe Desires

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please rename https://prnt.sc/a-fYpMwJlRM2 to xstore-core-ro_RO.po and https://prnt.sc/lDmkzak41AsO to xstore-ro_RO.po and change the location from Custom to System
/wp-content/languages/plugins
/wp-content/languages/themes/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for providing detailed information about the issue. We understand that you have duplicated a product from the Exhibition Display category, modified it, and assigned it to the A5 Flyers category. However, on the single product page, the breadcrumb and category display are still showing the parent category instead of the newly assigned one.

In such cases, we kindly recommend the following steps:
1. Please ensure that the product is not assigned to multiple categories at the same time. If it is, the system may automatically display the parent category in the breadcrumb.
2. Navigate to WooCommerce > Products > Categories and check the hierarchy of your categories. If A5 Flyers is a subcategory, the breadcrumb may still display the parent category by default. If you want to change this, we would recommend that you to contact the support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because this behavior comes from there and not from our theme.
3. Try re-saving the product after removing and re-adding the correct category.
4. If you are using any caching plugin or server-side cache, please clear it completely to ensure the changes are reflected.
5. WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

This code can be added in Theme Options > Theme Custom CSS > Global:

.et-popup-content .et-or-wrapper, .et-popup-content .et-single-buy-now {
    display: none;
}

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/problems-with-translation-of-the-core-template-woocommerce-using-loco-translate/#post-455907

Hello,

Thank you for reaching out to us.

Thank you for your request. The “Quick View” option is a built‑in feature of the theme. To edit the content and layout of this popup, please navigate to Theme Options → WooCommerce (Shop) → Shop Elements → Quick View in your WordPress Dashboard. There you can enable/disable elements, adjust the layout, and manage what information is displayed.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We truly appreciate your feedback regarding the Relevanssi plugin. We understand that enhanced search functionality is very important for providing customers with better control and performance.

At the moment, our theme does not test compatibility with Relevanssi. Please read this article – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Archive products > edit template > settings of Archive products element > https://prnt.sc/jAXp1XFCoXrJ

Warm Regards,
The 8Theme Team

Hello,

We noticed that you have not updated the theme as we recommended earlier. Could you please let us know the reason?

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

When you purchase our theme, you receive exactly what is presented in our official demos. If you would like to have functionality that is not included in those demos, it is logical to assume that additional customization will be required.

Regarding your concern:
The widgets are not locked. They are available within specific builders. For example, the Size Chart widget is available in the Single Product Builder: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ — without any extra payment.
Here are screenshots from Element Manager and Single Product Builder: https://prnt.sc/g-ZmbkuRB4Fq > https://prnt.sc/FKxzTR_doxNR

We hope this clarifies the situation. Please let us know if you have any further questions.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To begin, please update both the theme and the core plugin to their latest versions. You can find detailed instructions here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please note that some elements are designed to work exclusively within specific builders, which may have caused some confusion.

To achieve the functionality you are describing, we recommend the following steps:

1. Enable One‑Page Checkout – You may use a one‑page checkout plugin that integrates with WooCommerce. This will allow customers to complete the entire purchase process on a single page.
2. Custom Button Integration – you can add custom shortcodes or use a page builder element that supports WooCommerce buttons.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Private Content

Warm Regards,
The 8Theme Team

Hello,

1/ Could you please clarify which specific product your question refers to regarding the display of the discounted price on the shop page? For example, it seems to be working correctly here: https://prnt.sc/G-zQnOtZ0Ijd

2/ XStore Builders > Archive products > Edit template > https://prnt.sc/7rQ94dEiswCu

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team