1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.
2. Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 30, 2025 at 06:26
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 12:32
Hello,
Thank you for reaching out to us.
Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 12:21
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 12:21
Hello,
Thank you for reaching out to us.
We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.
We are unable to log in using the credentials you provided. Could you please check them?
Best regards,
8Theme’s Team
Alex Carter
Support staff
September 29, 2025 at 08:39
Hello,
Please set the administrator role for the user you created for us.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 08:36
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 08:36
Hello,
Thank you for reaching out to us.
Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Please contact administrator for this information.
Alex Carter
Support staff
September 29, 2025 at 06:12
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 06:11
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 06:10
Hello,
Thank you for reaching out to us.
To change the banner color on the “My Cart” page to match your website theme color, please navigate to Theme Options > Styling > Alerst.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 06:08
Hello, Wojtek,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 29, 2025 at 06:07
Hello,
Thank you for reaching out to us. We understand your concern regarding the GST details. Could you please provide us with more information about where exactly you are not seeing the GST details (for example, checkout page, invoice, or account settings)? This will help us investigate the issue more effectively.
Additionally, please ensure that you have correctly configured the tax settings for India in your WooCommerce/WordPress dashboard. If you have already done so, kindly share a screenshot of your current tax settings so we can guide you further.
We will be happy to assist you in resolving this matter.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
September 29, 2025 at 06:04
Hello,
The Elementor Pro plugin is not included with the theme, although we are fully compatible with it. We provide the Pro Elements plugin. It seems that the situation on your website is not related to our theme, and you would encounter the same issue with any theme. Therefore, we recommend contacting the plugin’s support team directly.
We kindly recommend checking the following steps to resolve the issue:
1. Ensure that your Elementor Pro plugin is activated with a valid license key directly in Elementor > License. An “Unauthorized” error usually indicates that the license is not properly connected.
2. Make sure both Elementor and Elementor Pro are updated to the latest versions. If the automatic update fails, you may download the latest version of Elementor Pro from your Elementor account and upload it manually via Plugins > Add New > Upload Plugin.
3. Temporarily deactivate all third-party plugins except Elementor and WooCommerce to check if there is a conflict causing the 500 error.
4. Enable WordPress debug mode to identify the exact error message behind the 500 error. You can do this by editing the wp-config.php file and setting define( 'WP_DEBUG', true );.
Best regards,
8Theme’s Team
Alex Carter
Support staff
September 29, 2025 at 06:00
Hello,
Thank you for your message. The issue with emails being delivered to the spam folder is usually related to the email server configuration. We kindly recommend checking the following:
1. Make sure that your domain has valid SPF, DKIM, and DMARC records set up. These help email providers verify that the messages are legitimate.
2. Ensure that the “From” email address used in your WordPress settings matches your domain name.
3. Ask your customers to mark the emails as “Not Spam” in their inbox. This will help train their email provider to recognize your messages as safe.
4. You may also consider using an SMTP plugin to send emails through a trusted mail server, which improves deliverability.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 27, 2025 at 12:31
Hello,
Thank you for reaching out to us.
We kindly request that you enable the Classic Widgets Panel by navigating to XStore > Theme Options > General/Layout on your dashboard. Once this adjustment is made, please go to Dashboard > Appearance > Widgets > edit the content of sidebars from there – https://prnt.sc/Gr0HS-mdyr9d > edit static block content https://prnt.sc/36jIQbsFIXOZ > https://prnt.sc/M9pPXti6n0-7
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 27, 2025 at 12:28
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 27, 2025 at 12:28
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 27, 2025 at 12:27
Hello,
To help prevent fake emails from being sent using your domain, we recommend implementing the following measures:
1. SPF Record – Add a Sender Policy Framework (SPF) record to your domain’s DNS settings. This will specify which mail servers are authorized to send emails on behalf of your domain.
2. DKIM Record – Enable DomainKeys Identified Mail (DKIM) to digitally sign your emails, ensuring that recipients can verify the authenticity of the sender.
3. DMARC Policy – Configure a Domain-based Message Authentication, Reporting, and Conformance (DMARC) policy. This will instruct receiving mail servers on how to handle emails that fail SPF or DKIM checks.
4. Regular Monitoring – Review DMARC reports and monitor your email traffic to detect any suspicious activity.
5. Secure Your Accounts – Ensure that all email accounts associated with your domain use strong passwords and two-factor authentication.
We recommend contacting your hosting or email service provider for assistance in setting up these records correctly.
