Hello, Makis,

We appreciate your prompt response.

We’ve installed the theme and imported the demo content for you. Please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your attention to keeping your plugins up to date. The latest version of the Revolution Slider (6.7.38) will be available in your Downloads section soon.

Currently, you can download the plugin by link in the Private Content area.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message. We completely understand your security concerns and appreciate your caution. In this case, please follow the steps below to try resolving the issue on your own: https://fex.net/s/9p5o7ko

If the issue still persists after these steps, please share screenshots or a short video showing the problem. This will help us better understand what’s happening and suggest a more precise solution.

We are aware that some users have reported similar issues, and our team is already investigating them to ensure stable performance for everyone.

Best regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

The user account that you created for us no longer has access to the admin panel, so we are unable to edit the settings on your behalf. Please grant administrator rights or follow our recommendations below.

It seems that your site was originally built using a different theme, so it is normal that some settings differ after activating our theme. For example, to remove the sidebar, go to Theme Options > Blog > Blog Layout > Sidebar Only for Blog Page, and set it to “On.”

Regarding the header and logo, please create the desired header via Theme Options > Header Builder.
Here is a video example: https://youtu.be/RbdKjQrFnO4?si=dlFBHQJlW1KH4U4m

Please read about the child theme here: https://www.8theme.com/documentation/xstore/theme-installation/child-theme/ https://developer.wordpress.org/themes/advanced-topics/child-themes/

You can download the child theme by this link: https://fex.net/s/4nx5daz

Please note that the child theme does not inherit the theme options of the parent theme. If you enable the child theme, you need to import the options from the parent theme or configure them from scratch.
To do this:
1. Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file.
2. Activate the child theme (Appearance > Themes).
3. Go to Theme Options > Import/Export > import your options and reload the page without saving.
4. Save the options only after reloading.
5. Check your site and continue using the child theme.

Regarding plugins, you can install new ones via XStore > Plugins Installer or download them from https://www.8theme.com/downloads . Please avoid installing unnecessary plugins. Always read the plugin description before installation, as each additional plugin may slightly slow down your site. If you are unsure whether a plugin is needed, simply deactivate it. You can read more here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We can also guide you on how to install a ready-made template (XStore > Import Demos). However, we can see that your site already contains content. Please note that after importing a demo version, new content will be added and mixed with your existing content — it will not be deleted. If you want to completely replace your current content with the demo content, that is also possible. To better assist you, please describe in detail what result you would like to achieve.

If you are unsure and would like to test, we recommend asking your hosting provider to create a full backup first. After that, you can safely import, delete, or add anything and then restore the site to its previous state if needed. Alternatively, you can create a separate test site to experiment freely.

Best regards,
8Theme’s Team

Hello, Makis,

We appreciate your prompt response.

When we visited your website, we did not find the XStore theme installed. Therefore, we temporarily disabled third-party plugins, installed the latest version of the theme, and then reactivated the plugins.

If you have previously used our theme, please check for your backup, as the default settings are currently applied and may not be fully suitable for the existing content on your website.

Warm Regards,
The 8Theme Team

Hello, Makis,

Thank you for reaching out to us.

Could you please provide the URL of your site, the URL of the desired demo version, temporary WP-Admin, and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message. To display a custom menu on mobile instead of showing all categories, please go to Appearance > Menus in your WordPress Dashboard and create the desired menu. Go to Header Builder > edit template > Mobile menu settings > https://prnt.sc/J4Ol6rhByJnL

If you have already done this and the issue persists, please provide us with temporary admin access so we can check the configuration and assist you further.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please try to activate “Always Load “Wc-Cart-Fragments”” via Theme Options > Speed Optimization.
Clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1. You do not see these options because you are using a different editor, not the builder. Additionally, some settings are located within the theme options, for example: Theme Options > WooCommerce > Single Product Page > Layout ( https://prnt.sc/y9Ob6yoTyr1N ).

Therefore, you have several options: you can use the basic settings and custom CSS code to edit the single product page, or you can use WooCommerce hooks (https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/).

Alternatively, you may use the Single Product Builder, which will extend your customization capabilities and eliminate the need to write code.

2. Theme Options > WooCommerce > Single Product Page > Layout > Show product name > On https://prnt.sc/U_IrB5dLJLmK

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message. We are glad to hear that the Single Product Builder under Theme Options is working for you. If you prefer not to design everything from scratch, you can edit the default product page by using the built-in settings in Theme Options > WooCommerce > Single product page > Layout and so on – https://prnt.sc/X5zwlWpn1qwJ

Warm Regards,
The 8Theme Team

Hello,

Please upload files on a file-sharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have prepared an example for you. Please download the file using the link provided – https://fex.net/s/zsnlzpe and import this template to your site. After that, you will be able to edit the content according to your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/my-account-page-user-login-and-registaion-issues/#post-456533

Hello,

Thank you for reaching out to us.

Please provide the URL of page from your screenshot.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team