Hello, Monark,

Thank you for reaching out to us.

To display your desired menu, please ensure that you have selected the appropriate menu (created under Appearance > Menus) within the Header Builder settings. You can do this by navigating to Header Builder > Menu Settings. For your reference, please see the following screenshot: https://prnt.sc/eqoFbd2ktbxz

Should you need further assistance, feel free to provide temporary admin access via the Private Content area so we can take a closer look.

Warm Regards,
The 8Theme Team

Hello Adam,

Thank you for reaching out to us.

Please accept our apologies for the delayed response due to the weekend.

To resolve the issue you are experiencing, we kindly ask you to follow the steps below:
1. Deactivate all plugins except for WooCommerce and XStore Core.
2. Navigate to XStore > Import Demos and click the “Remove Demo Content” button to completely delete any previously imported demo content.
3. Then, go to XStore > Import Demos again and import your desired demo version. During this process, the necessary plugins will be automatically activated.
Please ensure that you only activate third-party plugins after the demo import has been successfully completed.

The Kirki plugin is currently activated on your website, and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin completely. Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

Currently, there are numerous active plugins on your site that are consuming server resources and may be interfering with the demo import process.

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We have received your message regarding the issue with Elementor loading indefinitely. We understand how important it is for you to be able to work on your site without interruption. We can’t log in to your site, unfortunately – https://prnt.sc/4DSifWC84T0n . Please provide us with the correct credentials.

2/ To identify the cause of the issue with Elementor page loading, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The elements you mentioned are not being displayed due to the settings shown in the attached screenshot – https://prnt.sc/_D_2pIbepMtG . Kindly review these settings and consider adjusting them accordingly.

Warm Regards,
The 8Theme Team

Hello, Rajat Gajera,

Thank you for reaching out to us.

To resolve the issue, we recommend updating the theme and the Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello Jason Keller,

Thank you for reaching out to us.

Regarding the issue you’re experiencing with the “Missing style.css stylesheet” error, please refer to the following article from our official documentation for detailed guidance on how to resolve it:

https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

This error typically occurs when the entire theme package is uploaded instead of the installable WordPress theme file. The documentation will walk you through the correct steps to ensure a successful installation.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello Aniruddh,

We’ve created an example of a Newsletter popup for you.
Please check Theme Options > Header Builder > Newsletter > static block selected https://prnt.sc/9pEoK4HIIOqs , and Dashboard > XStore > Static blocks > Newsletter popup https://prnt.sc/wzKB_uD5nNVK .

We have not identified any issues originating from our theme.
Please note that the plugin you are attempting to use for the form is not included with our theme package. As such, we are unable to take responsibility for its functionality.
We have also suggested testing the plugin with a third-party theme to determine whether the issue persists independently of our theme. Based on this, we kindly recommend reaching out to the plugin’s support team for further assistance regarding its functionality.

On our demos, we use MailChim for the newsletter. Read more – https://www.8theme.com/documentation/xstore/xstore-features/xstore-newsletter-popup/ https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Theme Options > Additional custom CSS > edit the color in this code https://prnt.sc/3V1iiOva3VPv

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Nabil,

We have already explained the cause of the issue and provided a description of the solution. However, it appears that the suggested solution has not yet been implemented.

To resolve the problem, you need to delete https://prnt.sc/cYvXYZ03gtlj one of the two currently existing comment forms so that only the form with a unique ID remains. Unfortunately, there is no alternative solution.

Thank you for your understanding.

Best regards,
8Theme Team

Hello Nabil,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello Ankit Khandelwal,

Thank you for reaching out to us.

1/ Header Builder > Main header > edit Content zoom (%). Do not forget to clear cache of the browser on your mobile device to be able to see the changes.

2/ Header Builder > Logo > Mobile > Width – https://prnt.sc/x8zfII0NgEip
Header Builder > Mobile > Main Header > Min height (px)
Do not forget to clear cache of the browser on your mobile device to be able to see the changes.

3/ Header Builder > Mobile menu > Off-Canvas content > Content size (%) https://prnt.sc/rgO_tl65MqHC
Do not forget to clear cache of the browser on your mobile device to be able to see the changes.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello Amir,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello Outgrowth,

Thank you for reaching out to us.

Custom CSS code can be used to remove the button:

.xstore-wishlist-form .form-actions .et-call-popup {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello Ankit Khandelwal,

We appreciate your feedback.

1/ If the justify option isn’t available in the Style panel, you can add a bit of custom CSS.
https://prnt.sc/ZIOBGz-hD0mM
Steps:
– Click the widget, section, or container.
– Go to the Advanced tab.
– Scroll to Custom CSS (only available in Elementor Pro).
– Add the following code:

selector {
  text-align: justify;
}

2/ https://gyazo.com/cbf13e712fba3b25f61cb6e2d63bf847

Warm Regards,
The 8Theme Team

Hello Ankit Khandelwal,

Thank you for your kind words and valuable feedback. We truly appreciate your input and are glad to hear that you are satisfied with the result overall.

1/ https://prnt.sc/4_X0xEzP7Mb- > https://prnt.sc/DgKP13BYqzx2

2/ https://prnt.sc/Olum00aHDYFe

Should you have any further suggestions or questions, please do not hesitate to let us know.

Best Regards,
8Theme’s Team