Forum Replies Created

Viewing 30 posts - 3,121 through 3,150 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 16:02

    Hello,

    1/ Could you please provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    2/ Header Builder via Elementor > edit template > https://prnt.sc/ZeqlKq4KRXfE https://youtu.be/Qi0f1DWSH5U?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 15:50

    Hello Ankit Khandelwal,

    Thank you for reaching out to us.

    In your case, it was more appropriate to replace the current element on the page with alternative ones.
    We have made the necessary changes – https://prnt.sc/u03jyznLOeIk https://prnt.sc/uHPXVKV6L15K https://prnt.sc/8K8cQAgCgsTg
    Kindly review the result and feel free to continue with your editing.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 15:10

    Hello, Ronny,

    We appreciate your prompt response.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 14:23

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 13:12

    Hello,

    Thank you for your message.

    We understand your concern regarding the module sizing differences between desktop and mobile views. To address this issue, you can use responsive settings https://prnt.sc/bd8tl5n7EwaX or custom CSS to control the visibility and appearance of modules on different devices.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 12:37

    Hello,

    Thank you for reaching out to us.

    The recommended PPI (pixels per inch) for web design is typically 72 PPI, as this is the standard resolution for most screens and ensures optimal performance and loading speed. However, modern high-resolution displays (such as Retina screens) may benefit from using images at 144 PPI or higher to maintain visual clarity. In such cases, we suggest using higher-resolution images and scaling them appropriately with CSS to ensure both quality and performance.

    If you have any specific requirements or further questions, please feel free to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 12:35

    Hello, Monark,

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 12:32

    Hello Abdulaziz,

    Thank you for reaching out to us.

    XStore Builders > Archive products > change conditional for current template https://prnt.sc/b-rxPXH8q9u_ to show on Shop page only; Add new template > import layout of your current template and make changes there (delete unrequited content) > Save and set this new layout for All Product Archives.
    As a result, you will have 2 templates: for the Shop page and for all other product archive pages.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 12:27

    Hello Zamgra_Legacy,

    We appreciate your prompt response.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, provide us with temporary FTP access
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 12:20

    Hello @itwebmaster,

    Thank you for your update. We’re glad to hear that everything seems to be working fine now. Please don’t hesitate to reach out to us if you experience any further issues or have any questions — we’re always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 11:21

    Hello, Gabor,

    Thank you for reaching out to us.

    Kindly reach out to your hosting provider and request their assistance in resolving the following memory error: “PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 4295229440 bytes) … ”

    For further details, you may refer to the following documentation: https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 10:21

    Hello,

    Thank you for reaching out to us.

    There are a few ways:
    – Prepare the image using an image editor before uploading it to the website;
    – Custom CSS code for image element:

    selector {
    aspect-ratio: 4 / 3;
    width: 100%;
    object-fit: cover;
    }

    – edit settings of the image element https://prnt.sc/fQNjqQX-U4aQ

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 10:14

    Hello Aniruddh,

    We understand that you are experiencing difficulties with styling your form properly. To assist you more effectively, could you please provide us with additional details about the issue?

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:47

    Hello,

    Thank you for reaching out to us.

    We appreciate your interest in displaying Google Maps reviews on your website without using plugins.

    Please note that your inquiry falls outside the direct scope of our theme’s functionality. While we are happy to share general information we have found online regarding this, we must clarify that we cannot guarantee the performance or compatibility of this functionality, as it is not influenced by our theme.

    While it is possible to achieve this, it typically requires the use of the Google Places API, which allows you to fetch and display reviews programmatically.

    To proceed, you would need to:

    1. Create a Google Cloud Platform (GCP) account if you don’t already have one.
    2. Enable the Places API in your GCP project.
    3. Generate an API key.
    4. Use JavaScript or a server-side language (such as PHP) to make requests to the Places API and retrieve your business reviews.
    5. Format and display the reviews on your website using custom HTML/CSS.

    Please note that using the Google Places API may incur charges depending on the number of requests made, and it also requires compliance with Google’s terms of service.

    For more detailed guidance, we recommend referring to the official Google Places API documentation: https://developers.google.com/maps/documentation/places/web-service/overview

    If you are not familiar with coding, we suggest consulting with a developer who can assist you in implementing this solution securely and efficiently.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:43

    Hello, Rajat Gajera,

    We kindly ask you to ensure that your browser cache has been cleared, as from our side, the issue appears to be resolved and the arrows are functioning correctly https://gyazo.com/128d11d7191d8b9e00044a1b95464728

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:41

    Hello Ramin,

    Thank you for reaching out to us.

    Kindly review the credentials you have provided and ensure that they grant access to the admin panel. This will allow us to check and verify your settings accordingly.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:39

    Hello Adam,

    Thank you for your message! We appreciate your cooperation and are glad to hear that you will proceed accordingly. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:38

    Hello, editionsvdb

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:37

    Hello Zamgra_Legacy,

    Thank you for reaching out to us.

    To resolve the issue, we recommend updating the theme and the Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:35
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:34

    Hello Omar Quddam,

    Thank you for reaching out to us.

    We appreciate you providing the screenshots to help us better understand your request.

    1/ To translate the XStore theme and the XStore Core plugin, please refer to the following article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    2/ Edit cart and checkout pages using Elementor and change some texts there – https://prnt.sc/Q6pZfP-HobuM

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 09:32

    Hello,

    We have successfully registered the theme on your website using the purchase code. During this process, we did not encounter any issues. Therefore, it is possible that the problem you experienced was caused by your browser’s cache.

    Should you need any additional help, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:58

    Hello,

    All the recommendations provided in our previous response remain relevant and applicable.

    Additionally, we kindly ask you to ensure that there are no browser-related issues affecting the login process, such as cached data or interfering extensions. You may also find it helpful to try using a different browser or to clear your browser cache.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:56

    Hello!

    Thank you for reaching out to us.

    Yes, you can use different carousel images for the mobile and desktop versions when using the Revolution Slider. Revolution Slider provides responsive settings that allow you to customize the appearance of your sliders based on the device type.

    To achieve this, you can follow these steps:

    1. Open your slider in the Revolution Slider editor.
    2. Select the slide you want to edit.
    3. Use the “Visibility” options in the Layer General Parameters to show or hide specific layers (including images) on different devices (Desktop, Tablet, Mobile).
    4. Alternatively, you can duplicate the slide and adjust the background image for each version, then set the visibility accordingly—one for desktop and one for mobile.
    5. You can also adjust the layout, font sizes, and positioning specifically for mobile devices using the responsive view options at the top of the editor.

    Please read these articles:
    https://www.sliderrevolution.com/documentation/responsive-settings/
    https://www.sliderrevolution.com/manual/configuring-responsive-options/
    https://wpbakery.com/blog/guide-to-responsive-settings-in-wpbakery/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:38

    Hello, Safe Desires,

    Thank you for reaching out to us.

    It is indeed unusual that the changes have disappeared; however, this issue should not occur again. We made the adjustments to the settings menu using the XStore Header Builder with Elementor.
    Also, we’ve deleted this custom CSS code:

    .menu-static-block.nav-sublist-dropdown {
        width: fit-content !important;
    }

    Please clear cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:28

    Hello,

    Thank you for reaching out to us.

    1/ Make sure pages are selected in Woocommerce > Settings > Advanced > Page setup.

    2/ XStore Builders > Header builder via Elementor > edit template > Cart element settings > Off-Canvas > Automatically Open Canvas > On.

    3/ Theme Options > Styling > settings for buttons or custom CSS code.

    4/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:23

    Hello,

    Thank you for reaching out to us.

    1. To resolve the issue, we recommend updating the theme and the core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    and then sync translation for theme, Core plugin and Woocommerce – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    2. To display only specific categories, you can do this by modifying the Header Builder > Search element settings > Popup content > Additionsl content > select static block or template that you create with the desired categories’ content.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:07

    Hello,

    Thank you for reaching out to us.

    The “Related Products” is designed to automatically pull products from your store that share similar tags or categories with the current product.
    Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 08:05

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 7, 2025 at 07:57

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

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Viewing 30 posts - 3,121 through 3,150 (of 3,557 total)
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