Hello Ankit Khandelwal,

Thank you for reaching out to us.

In your case, it was more appropriate to replace the current element on the page with alternative ones.
We have made the necessary changes – https://prnt.sc/u03jyznLOeIk https://prnt.sc/uHPXVKV6L15K https://prnt.sc/8K8cQAgCgsTg
Kindly review the result and feel free to continue with your editing.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The recommended PPI (pixels per inch) for web design is typically 72 PPI, as this is the standard resolution for most screens and ensures optimal performance and loading speed. However, modern high-resolution displays (such as Retina screens) may benefit from using images at 144 PPI or higher to maintain visual clarity. In such cases, we suggest using higher-resolution images and scaling them appropriately with CSS to ensure both quality and performance.

If you have any specific requirements or further questions, please feel free to let us know.

Best Regards,
8Theme’s Team

Hello Abdulaziz,

Thank you for reaching out to us.

XStore Builders > Archive products > change conditional for current template https://prnt.sc/b-rxPXH8q9u_ to show on Shop page only; Add new template > import layout of your current template and make changes there (delete unrequited content) > Save and set this new layout for All Product Archives.
As a result, you will have 2 templates: for the Shop page and for all other product archive pages.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello @itwebmaster,

Thank you for your update. We’re glad to hear that everything seems to be working fine now. Please don’t hesitate to reach out to us if you experience any further issues or have any questions — we’re always here to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

There are a few ways:
– Prepare the image using an image editor before uploading it to the website;
– Custom CSS code for image element:

selector {
aspect-ratio: 4 / 3;
width: 100%;
object-fit: cover;
}

– edit settings of the image element https://prnt.sc/fQNjqQX-U4aQ

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your interest in displaying Google Maps reviews on your website without using plugins.

Please note that your inquiry falls outside the direct scope of our theme’s functionality. While we are happy to share general information we have found online regarding this, we must clarify that we cannot guarantee the performance or compatibility of this functionality, as it is not influenced by our theme.

While it is possible to achieve this, it typically requires the use of the Google Places API, which allows you to fetch and display reviews programmatically.

To proceed, you would need to:

1. Create a Google Cloud Platform (GCP) account if you don’t already have one.
2. Enable the Places API in your GCP project.
3. Generate an API key.
4. Use JavaScript or a server-side language (such as PHP) to make requests to the Places API and retrieve your business reviews.
5. Format and display the reviews on your website using custom HTML/CSS.

Please note that using the Google Places API may incur charges depending on the number of requests made, and it also requires compliance with Google’s terms of service.

For more detailed guidance, we recommend referring to the official Google Places API documentation: https://developers.google.com/maps/documentation/places/web-service/overview

If you are not familiar with coding, we suggest consulting with a developer who can assist you in implementing this solution securely and efficiently.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Ramin,

Thank you for reaching out to us.

Kindly review the credentials you have provided and ensure that they grant access to the admin panel. This will allow us to check and verify your settings accordingly.

Warm Regards,
The 8Theme Team

Hello, editionsvdb

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

https://www.8theme.com/topic/change-language-my-account-and-checkout-from-english-to-arabic/#post-440021

Hello,

We have successfully registered the theme on your website using the purchase code. During this process, we did not encounter any issues. Therefore, it is possible that the problem you experienced was caused by your browser’s cache.

Should you need any additional help, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello!

Thank you for reaching out to us.

Yes, you can use different carousel images for the mobile and desktop versions when using the Revolution Slider. Revolution Slider provides responsive settings that allow you to customize the appearance of your sliders based on the device type.

To achieve this, you can follow these steps:

1. Open your slider in the Revolution Slider editor.
2. Select the slide you want to edit.
3. Use the “Visibility” options in the Layer General Parameters to show or hide specific layers (including images) on different devices (Desktop, Tablet, Mobile).
4. Alternatively, you can duplicate the slide and adjust the background image for each version, then set the visibility accordingly—one for desktop and one for mobile.
5. You can also adjust the layout, font sizes, and positioning specifically for mobile devices using the responsive view options at the top of the editor.

Please read these articles:
– https://www.sliderrevolution.com/documentation/responsive-settings/
– https://www.sliderrevolution.com/manual/configuring-responsive-options/
– https://wpbakery.com/blog/guide-to-responsive-settings-in-wpbakery/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Make sure pages are selected in Woocommerce > Settings > Advanced > Page setup.

2/ XStore Builders > Header builder via Elementor > edit template > Cart element settings > Off-Canvas > Automatically Open Canvas > On.

3/ Theme Options > Styling > settings for buttons or custom CSS code.

4/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The “Related Products” is designed to automatically pull products from your store that share similar tags or categories with the current product.
Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team