Hello,

Thank you for reaching out to us.

The “Related Products” section is designed to automatically pull products from your store that share similar tags or categories with the current product.
Read more: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello, Kazmat,

We appreciate your prompt response.

Unfortunately, we are unable to access your Dashboard using the credentials you provided https://prnt.sc/edvVLq3E-iPy . We kindly ask you to verify the login details.

https://prnt.sc/-U2VvOFP9Lb_ – you need to update the Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

In order to proceed further, we kindly ask you to provide FTP access. To do so, please share the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to obtain these credentials, we recommend contacting your hosting provider, who will be able to assist you in creating or locating them.

Additionally, we suggest testing the FTP connection yourself using a client such as FileZilla to ensure the credentials are correct before sharing them with us.

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Our theme itself does not include an automatic translation feature; however, it is fully compatible with popular multilingual and translation plugins that can help you achieve this functionality. For automatic or manual translation based on the visitor’s location or preference, we recommend using one of the following plugins:

1. WPML (WordPress Multilingual Plugin) – Ideal for creating a multilingual website with manual translations.
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
2. Polylang – A user-friendly option for managing multiple languages.
3. TranslatePress – Allows both manual and automatic translations, and supports integration with Google Translate.
4. Weglot – A powerful solution for automatic translation with language detection based on the user’s browser settings.

These plugins are widely used by our customers to create multilingual websites. Once installed and configured, they can detect the user’s language or allow users to switch languages manually.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Rashi,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

Hello,

We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We kindly request that you verify the functionality of the default WooCommerce widget titled “Filter products by price” (Appearance > Widgets > Shop sidebar > https://prnt.sc/MUL9sTbd0T-l ) to ensure it meets your requirements.

If the problem is independent of added widget, check how it works with the Storefront theme activated. It is possible that the problem is independent of the theme activated on site and something is wrong with products, so you will need to contact WooCommerce support.

Warm Regards,
The 8Theme Team

Hello Ramin,

We appreciate your prompt response.

XStore Builders > Archive products > edit template > settings of Archive products element > enable Add to cart https://prnt.sc/IikDkD0XJo7j

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with installing the plugins and encountering some code errors. In order to assist you more effectively, could you please provide us with the following details:

– A list of the specific plugins you are trying to install
– Any error messages or screenshots related to the issue
– Your website URL and WordPress admin access (you may share this securely via the private area of our support platform)
– The theme version and WordPress version you are currently using

Once we have this information, we will be happy to investigate the issue further and provide you with a suitable solution as soon as possible.

Best Regards,
8Theme’s Team

Hello, yang qiaorun

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Ralf E,

Please try to add an Archive description element to the desired section of your page layout via Archive Products Builder.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team