Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We believe that the issue has already been resolved for you. Please clear your cache and check again.

If the problem still persists, kindly record a short video demonstrating the issue.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check now. We have deactivated the Pjax pagination option via Theme Options > Speed optimization.

Best Regards,
8Theme’s Team

Hello,

Could you please record a video clearly showing the issue and the change in behavior or the solution?
We need this to forward your request to one of the theme developers, as it seems that your situation is unique and other customers do not experience the same problem.

Also, please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

You can both disable and enable the elements, so please follow the steps described above. After clearing the cache, test the result to ensure everything works correctly.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/

2/ First, check how it works now on products that feature the XStore brand.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and for sharing your positive experience with our theme. We are glad to hear that it is working well for you.

Please provide links to all the example pages mentioned in your questions.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

This is normal behavior. When you click “Load more” the products from the second and subsequent pages of the shop are loaded. You can notice this by checking the link at the top of the site.
When you refresh the page, it opens the one that is specified in the website address bar.
So, there is no error.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We would like to remind you that our XStudio feature offers a wide range of pre-designed sections that can be easily imported into your website. You can learn more about this functionality here:
https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It seems that you are using a third-party plugin that adds the NIF field. The first step would be to identify which plugin is responsible for this. You can try deactivating the plugins one by one and testing after each deactivation. Once you find the plugin that adds the field, please check its settings. If you are unable to find an option that provides the desired result, we recommend contacting the plugin’s support team for further assistance.

Best regards,
8Theme’s Team

Hello,

1/ Please go to XStore Builders > Footer > edit template > Text element settings > Code tab – https://prnt.sc/x5vxVBi6l_k7

2/ To open tab content editor, you can click here – https://gyazo.com/438b70aeac3485ffa0e466dfd64b453a > https://prnt.sc/FyuDw1Vv1VB_

Best Regards,
8Theme’s Team

Hello,

We hope that your experience on our support forum has been helpful.

Please take some time to carefully review the documentation provided by our team, as it contains valuable information.

We would like to sincerely thank you for being our loyal customer. The questions you ask and the feedback you share help us improve our products and services.

We truly appreciate the time you dedicate to describing your requests in detail, which helps our team better understand each situation.

It is a real pleasure to work with a customer who also puts in effort and collaborates with us. The way you approach things and the work you do are truly admirable.

Best regards,
8Theme’s Team

Hello,

Since the error shown in the WooCommerce plugin logs appears to be unrelated to our theme, but still affects our functionality, we recommend that you contact the plugin’s author to discuss the issue. You may share with them the screenshots we have provided.

Here is the link to the WooCommerce plugin support forum: https://wordpress.org/support/plugin/woocommerce/

If they advise that any actions are required on our side, we will, of course, be happy to cooperate.

Best regards,
8Theme Team

Hello,

We are unable to log in to your website. Please check and remove any restrictions.

Best regards,
8Theme’s Team