Hello,

sorry for the delay.

Ok, thanks anyway for your time.

Reagrds

Hello,

after have cleared the FB cache it give me the alert “missing properties title and description”
https://pasteboard.co/I4zJVAfIQLIR.jpg
but I can see them below, any idea of why?

About Unicode Decimal Code, I’m not sure to have understand well.
In the link u sent me I see:
&#8221 ” right double quotation mark
So it means that if I wrote the ” symbol it can appears like that code? because I didn’t use that ” symbol so I don’t understand.

Thanks in advance for your precious help

Hi Rose,

with the storefront theme active looks like it doesn’t appear any site identity preview

https://postimg.cc/JsbXPY98

Regards

Hello and sorry for the delay, no I have not a seo specialist.

I write you the admin details to login to the staging site where you can do anything you need to test.

Thanks in advance for the support

Hello,

yes u’re absolutely right.

Just another thing please, in the XStore dashboard I see that support is expired, it doesn’t change my life since here I can see that the license was reniewed correctly. But, any way to have it fixed?

https://postimg.cc/nsD0R2Xv

thanks

I don’t understand why, as you saw here there isn’t any redirect.

At this point I have deactivated the maintenance mode so you should now be able to login as admin.

Once logged in please enable maintenance mode from the XStore control panel before to do anything. Also, if you switch to storefront theme please, before to do it, activate the yith maintenance mode plugin from Appareance-Maintenance mode-General-Enable Maintenance mode.

Thanks for the collaboration

This is the test with storefront, all works well
https://share.vidyard.com/watch/bkDNDMbqcEfdrxdvAi5KcV?

The staging site it’s an exactly copy of the live one, no different plugins version or any different code or costumization.
Yesterday when I posted this ticket I’ve of course checked the staging, I’ve created it just right to be able to have a test without to have to take my live site down to mainteneance mode.

I’ve just added to the live site the same admin user with same credentials I provided you for the staging site. Please be careful working on it

Thanks in advance

Hi Rose,

I don’t understand, do u have fixed the issue?
Because now in the staging site there’s no problem, but when I have created the ticket it were.
I give you test user credentials to verify it in the live site, please check the private content area.

Thanks

Hello Rose, perfect as always!

Happy Easter to you all 🙂

Thanks

Hello and thanks for the fast support as always.

That code was added in order to fix the vertical menu navigation as you can see in the first ticket created linked in the first comment:
https://www.8theme.com/topic/vertical-menu-images-in-submenu-problem/#post-331166

The code solved the vertical menu issue
https://postimg.cc/njXX2h70
but created a new one in the main menu, the same I’m facing now. You then told me this:

Actually, The thing is when you use this code:

.nav-sublist-dropdown .container{height: 100% !important; overflow-y:scroll !important;}

the verticle menu works fine but not the other menu. To use the other menu works fine you have to use the below code too

#menu-main-1 .nav-sublist-dropdown .container{height: auto !important; overflow:initial !important;}

I don’t know when it happens but now that last code is not working anymore.

Hello and thanks for the support.
I’ve tried to re set the permalink to https://psytrance-pro.com/my-account and to update the OAuth URl in the social apps but I have the same problem.. so just to test I tried to deactivate Userpro plugin (the other one that use social login) and the app created for your goggole and FB login started to work without redirecting to the login page. So I’ve tried to change again the my account permalink to https://psytrance-pro.com/shop-account/ and the OAuth URl, and they works well anyway too. Since I had to check several templates where I should have changed the permalink again I’ve decided to keep the shop-account one live.
is there any way to fix this conflict?

Hello and thanks as always for the support, here’s a short video which described what I said, no way to see the dropdown menu.
https://www.dropbox.com/s/13rdv02pv5kg0xu/menu%20issue.mp4?dl=0

Unfortunately I can’t give u access because for what i see you always have different ip and I can’t whitelist an entire country otherway the firewall protection stops to have sense, if you can’t replicate the problem you may kidly ask support to the good Rose who has the IP whitelisted correctly to access with admin details to the site.

As you can see here
https://postimg.cc/gXrZ2cwY
without the costum code the dropdown menu is visible and it’s possible to select an item in the list. With the costum code as said there’s no way to do it.

Thanks!

Hello and thanks as always for the good support.
The code works pretty well, anyway the last menu item is still hidden (in mobile all fine instead.
Also, what about the store notice? vertical menu still appears over it?

https://postimg.cc/fSksxS34

Thanks!

I just see another vertical menu problem.. it appears over the store notice, so the first part of the notice is hidden.. thanks for a solution!

Hello, thanks for the support. Can you kindly indicate me the differences for what I should look for in AMP and not AMP version after plugins deactivation?

Also, what code should I use for fit the YT video in the product description? Because I’ve deactivated all plugins excluded Woocommerce, Woocommerce PayPal Payments, WP Barkley Visual Composer, XStorre AMP and XStore Core but the YT video is till out of the screen at the right.

Thanks in advance for your time