XStore theme needs updating but doesn’t list an available update

Hello, dsprinting,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello @dsprinting,

If you update to the latest version, all patches from the previous versions will already be included in the updated archive. Therefore, we kindly recommend updating to the latest version to ensure you have all the newest features and fixes.

Please note that applying patches from a newer version to an older installation is not allowed, as it may cause critical errors due to numerous template modifications introduced in each update.

Thanks for understanding !

Best regards,
Jack Richardson
8Theme Team

Hello @Ole H. Lyth,

The latest version is 9.6.4. You can find the changelog here: https://xstore.8theme.com/update-history/.
For more information about updating the theme, please refer to our documentation: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/.

If you require our assistance, kindly create your own topic and provide temporary wp-admin access in the private content section.

Best regards,
Jack Richardson
The 8Theme Team

Dear @dsprinting,

Thank you for providing us with access. However, we have noticed that the user account associated with the provided credentials has limited permissions and cannot update themes (see: https://prnt.sc/KBjsh6tgivcR).

We kindly ask you to perform the update process on your side by following the instructions provided in our next reply: https://www.8theme.com/topic/xstore-theme-needs-updating-but-doesnt-list-an-available-update/#post-463797.

If you still require our assistance, please either update the current user’s capabilities or provide us with the correct administrator access so that we can assist you further.

Best regards,
Jack Richardson
The 8Theme Team

Hello @dsprinting,

Could you please provide us also a temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @dsprinting,

Please clear all caches on your website and check it again. We have updated the archive on your website (using the FTP update method: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/) to the latest version -> https://prnt.sc/kM5ZD3EYflju.

Best regards,
Jack Richardson
The 8Theme Team

Hello,

We are glad to hear that everything is working well. Thank you for your confirmation and for choosing our services.

Best Regards,
8Theme’s Team

Hello,

You can download the complete packages from the following link: https://www.8theme.com/downloads/.

Please scroll down to the bottom of the page and locate XStore Core or XStore All Files/Archives.

After downloading, please upload the files to the following directories:

– /wp-content/themes/
– /wp-content/plugins/

For more information, please refer to the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Best regards,
The 8Theme Team