Return to previous page

XStore theme needs updating but doesn’t list an available update

This topic has 37 replies, 6 voices, and was last updated 1 week, 2 days ago ago by Andrew Mitchell

Andrew Mitchell

Support staff

March 3, 2026 at 17:01

Hello, dsprinting,

Thank you for your access. We also ask you to enable WP_CRON that were disabled on the server, because they can affect the import process, and if possible, provide us with server information about what maximum files can be uploaded to the server, meaning the maximum file size and the amount of free space on the server.

Best Regards,
8Theme’s Team

#466839 Copied

dsprinting

Participant

March 3, 2026 at 18:45

Hi,
It’s our dedicated server and there is 8.5G space left with unlimited file size FTP loading. We’ve enable WP_CRON in wp-config.php

#466843 Copied

Andrew Mitchell

Support staff

March 4, 2026 at 10:39

Hello dsprinting,

We have observed that the issue with automatic updates affects not only our plugin but all other plugins as well. We downgraded WooCommerce to version 1.3.5; however, it still does not perform automatic updates, does not appear in the updates menu, and does not display any update notifications. Please refer to the attached video for details.

Kindly check whether the persistent object cache (Redis/Memcached) could be the reason why the issue occurs “not on all servers.”

On servers using Redis/Memcached, the following situations often occur:
• A transient is written in one place but read from another (prefix mismatches).
• An MU-plugin caches and serves outdated data.

After testing, we restored your version of WooCommerce.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#466864 Copied

dsprinting

Participant

April 25, 2026 at 16:04

Hi there,
Our theme needs to be updated and patches applied. Login credentials haven’t been changed and available in the private comments. Thank you.

#469493 Copied

Andrew Mitchell

Support staff

April 27, 2026 at 06:22

Hello, dsprinting,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Best Regards,
8Theme’s Team

#469525 Copied

dsprinting

Participant

April 27, 2026 at 14:15

Hi there,
Our theme needs to be updated and patches applied. Login credentials haven’t been changed and available in the private comments. Thank you.

#469555 Copied

Andrew Mitchell

Support staff

April 27, 2026 at 14:59

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

#469559 Copied
← 1 2

Viewing 37 results - 31 through 37 (of 37 total)