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XStore Issues: Sticky Menu does not work, Shop Sidebar not visible, Add to cart does not work

This topic has 32 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

mclovin210392

Participant

February 17, 2023 at 14:15

And secondly, where can I change the language of the thank you page https://prnt.sc/Pj_2dWn-6f2S

#347315 Copied

mclovin210392

Participant

February 17, 2023 at 14:29

the language one is solved.

#347317 Copied

Rose Tyler

Support staff

February 17, 2023 at 14:50

Hello, Mclovin210392

XStore > Custom fonts > upload fonts. Then select font via Theme options, for example, go to Header Builder > Main menu > Font Family.

Kind Regards,
8theme team

#347321 Copied

mclovin210392

Participant

February 18, 2023 at 12:37

Thanks, I do have another question. I added a product and realised that the taxation does not appear correctly. In this case I created a product which should cost 25 EUR including taxes. However, in the frontend the system adds the taxes. I checked the WooCommerce settings and everything seems to be correct. Can I kindly ask you to check and support?

https://prnt.sc/6VlkeMzuN1iA
https://prnt.sc/z0nVqLp6j-KJ

#347386 Copied

Rose Tyler

Support staff

February 19, 2023 at 09:59

Hello, Mclovin210392,

We would recommend reading this article https://woocommerce.com/document/setting-up-taxes-in-woocommerce/ and contacting support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ to get further assistance because it is independent of the theme.

Kind Regards,
8theme team

#347430 Copied

mclovin210392

Participant

February 23, 2023 at 16:18

Guys, I have another problem which I need to solve before pushing the site live.

I added products in the cart and I can run through the entire process perfectly. I can go back to the homepage to add other products or finalize the order. However, there is one button in the cart “Zurück zum Shop” (“Back to Shop”). When I click on that I will be redirected to the Shop page and I do not see any products in my cart anymore. When I go to the homepage again, the products appear again in my cart.

What is wrong here? I created a screen capture here: https://we.tl/t-t0f4lMI0bB

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mclovin210392

Participant

February 24, 2023 at 12:35

And I do have another issue. I pushed the page live to the final url:
https://hautsache-panitz.de/shop/

Almost everything seems to be correct. However, the site does not load the font on the /shop page: https://hautsache-panitz.de/shop/

The font on this page is now Times. On all other pages it is correctly: Manrope. I need urgent support as the site is already live.

Thanks,
Marvin

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mclovin210392

Participant

February 24, 2023 at 12:37

The font issue has been solved by reuploading the font.

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Tony Rodriguez

Support staff

February 24, 2023 at 14:10

Hello, @mclovin210392,

1) We apologize for the inconvenience, but we have conducted an inspection of your site and have identified Mixed Content errors in the browser console. This mixed content or SSL issue is caused by having a secure connection that does not load the website’s style sheet.

We suggest that you try to change the website link from HTTP to HTTPS.

To do this, open your site’s WP Admin Dashboard and navigate to Settings > General and change the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

Alternatively, you can install and use the Really Simple SSL plugin: https://wordpress.org/plugins/really-simple-ssl/.

Please refer to the image provided for reference: https://postimg.cc/0MsrcYzH

We hope this resolves the issue.

If the issue persists, we recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please deactivate all third-party plugins on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance accordingly.

Please ensure that you take a complete backup of your site before proceeding.

In order to assist you further, please provide your WordPress Admin URL, Username, and Password in the private content area of this topic as listed below.

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) We are delighted that you were able to resolve your issue. You are truly remarkable.

Best regards,
8Theme’s Team

#347905 Copied

mclovin210392

Participant

February 24, 2023 at 15:54

I am not able to fix it. I created a backup and share my credentials in the privat content area.

There is just mixed content on the shop page (fonts). Looking forward to your quick support.

Thanks,
Marvin

Please contact administrator
for this information.

#347916 Copied

Tony Rodriguez

Support staff

February 25, 2023 at 14:10

Hello @mclovin210392,

Thank you for providing us with the login details of your site and granting us permission to debug the issue. We have deactivated all third-party plugins on your site and tested again, and the issue was resolved. We have also recorded a video for you, which you can view here: https://www.veed.io/view/8a36c6bc-ce7f-4729-a527-0fcc0051cb7f?sharingWidget=true&panel=share

We have reactivated all third-party plugins on your site. We suggest that you deactivate them one by one to identify the culprit and then contact plugin support for assistance.

Best Regards,
8Theme’s Team

#347987 Copied

Rose Tyler

Support staff

May 18, 2023 at 13:34

Hello Mclovin210392,

We hope you are doing well.
Our development team is currently working on a new update that will include a new feature: Google fonts selected in Theme Options will be automatically loaded locally. If you have a test site, we can provide pre-released versions for testing. Please check the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#357109 Copied
Tagged: add to cart, shop sidebar, sticky menu, themes, woocommerce, wordpress, xstore
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